Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
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See what reviewers are saying
They gave me all the information ℹ️ needed to be sure about my travel rights and limits. Very professional and cordial people work there. The service was all that I would hope it to be.
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are cle... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was good 👍👍👍
February 2, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for the kind words and the 5 stars. We're always here for you!
Best regards,
Top Rent A Car
Easy service walked into Varna office…
Easy service walked into Varna office spoke to very friendly girl arranged pick up the following day , car was new and clean , dropped car off at airport a week after, they dropped me off at the terminal, happy days
January 25, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Griffiths,
Your positive feedback is much appreciated. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Second time I've taken a car from you And the entire service is excellent.
Second time I've taken a car from you. And the entire service is excellent.
The car was also excellent.. clean and well-maintained.
The waiting time for picking up and returning the car was also reasonable.. (I would have liked the shuttle from the terminal to be faster, I waited almost 20 minutes.)
I will definitely recommend your service to my friends.
January 25, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Perlin,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
Nice fuel economy a made 400km by the…
Nice fuel economy a made 400km by the autobahn and city and IT has consumtion 5,6l/100km. We trawel with 3 person with big 20kg bags and IT was enought space. Navigation was piór, but great was android auto by USB cable. I traveled from Sofia to Bansko and on the road we had big Villa and i20 hasn't enought power. Speed decrise from 120km/h to 80km/h. Only reduction gear to 3 allow slowly increase speed.
January 26, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Kris,
Thank you for sharing your detailed feedback. We appreciate the information provided, as it reflects real driving conditions and helps set accurate expectations. The Hyundai i20 is indeed one of the most compact and fuel-efficient vehicles in our fleet, designed primarily for economical city and highway use. We would be glad to welcome you again for a future trip and assist you in choosing a different model from our wide range of vehicles to better suit your route and preferences.
Best regards,
Top Rent A Car
The best rent a car service in…
The best rent a car service in Europe.Thank you very much!
February 1, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Rusev,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Professional service easy to book great…
Professional service easy to book great communication staff on hand to talk through the process would definitely recommend
January 25, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Marsh,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Great service
Great service. Rented a big 9 person van. A day before arrival got a mail that the car isn't avvailable but after a short back and forth every thing got fixed. The car was clean and ready for us. At drop off it takes a bit longer than usual but nothing that cant be managrd with a 10 min. time planning. Will rent again for sure.
January 25, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Adar,
Thank you for the great feedback and for choosing us for your rental.
We appreciate your understanding regarding the brief misunderstanding at the beginning of the rental and would like to apologize for the initial inconvenience. We’re glad our team was able to resolve it quickly and ensure the vehicle was clean and ready upon your arrival.
Best Regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
The best car rental in Bulgaria
Very professional company with good cars.
I'm using it very often. The best rent a car in Bulgaria.
See you again!
January 26, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Brkić,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great experience with this company.
The car was exactly what was requested, no changes, no try to upgrade, modify or distract you from your original order. Really professional people. Despite being a bit far from the terminal, they were really fast picking us with a shuttle. Pick-up and drop-off processes were really fast.
January 24, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Romero,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Great service- easy get in and return
Great service- easy get in and return. I’m always happy with the service
January 22, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Atanasov,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
Bad car
The car does not handle even a minimal amount of snow at all. On the second day after the rental, a wrench warning light appeared on the dashboard. The rear wiper blade fell off, and when it was drizzling, the rear wiper often turned on automatically, which could have scratched the rear window. In addition, the rear left light stopped working.
January 1, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Mazurek,
Thank you for taking the time to share your feedback. We are genuinely sorry to read about the issues you experienced during your rental. This is certainly not the level of service or vehicle condition we aim to provide to our customers.
We would very much appreciate the opportunity to review this case in more detail. Please contact us directly by email and share additional information regarding the vehicle, rental number, and the timeline of the reported issues, so we can investigate thoroughly and take the appropriate corrective actions.
Your feedback is important to us, as it helps us improve our service and prevent similar situations in the future. We look forward to hearing from you.
Best regards,
Top Rent A Car
Was a little disappointed we had to pay…
Was a little disappointed we had to pay a late arrival charge as our BA flight was delayed and the airport kiosk closed at 9pm!!!...
January 14, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Pedretti,
Thank you for sharing your feedback.
We would like to clarify that our airport desk operates within clearly defined working hours. Any service provided outside of these hours is subject to an out-of-hours charge, which is standard practice in the car rental industry.
The delay of your arrival was caused by the airline and is unfortunately outside of our control. Despite this, our team waited and ensured that you were fully assisted and received the vehicle after our official working hours.
Please note that all applicable charges, including late arrival and out-of-hours fees, are transparently stated during the booking process, on our website, and in the rental terms.
We appreciate that travel disruptions can be frustrating and thank you for your understanding.
Best Regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Pelham,
We're grateful for your positive feedback. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Super Honest Review and Experience from them
We arrived on time at Bulgaria. We called their shuttle service as when we exited the terminal 2, there was no shuttle waiting. Upon calling them, they said that it is on the way and will be there for a few minutes. Their office is just 8 minutes away. We waited for 60 minutes. Yes 1 hour. I called them again and told us that it will be there in 5 minutes, but we waited 15 minutes more. Once it arrived, we were not able to hop on it as they were a lot of customers waiting. So we had to wait another shuttle for 10 minutes more.
Once we got to the office, to be fair the service was good. They had lots of staff and the process was systematic and went smoothly.
We got the car we booked then after a day, while we were on our way to Rila
monestery, 1 hour far away from Sofia center, the car got errors. All the assist turned off. ABS system offline, a lot of dashboard errors that will make you worry and stop somewhere before it gets worse.
We called them and they were quick to answer, they told us to return the car back at their office for a replacement. We returned at their office and received a replacement. The process once again we’re very systematic. The staff are nice and well trained.
Honestly could’ve been a 5 star but all the hassle and the time lost was just difficult for us as we have scheduled days and with the hassle we went through we had to reschedule everything.
The rental cars are great. The staff are nice. Could’ve been perfect if this didn’t happen to us.
January 15, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Alonso,
Thank you very much for taking the time to share your detailed feedback with us.
Please accept our sincere apologies for the long waiting time for the shuttle service upon your arrival, as well as for the technical issue you experienced with the vehicle. We truly understand how frustrating this must have been, especially when you had a tight schedule and planned activities.
We would like to assure you that such delays are not typical for our standards and level of service. Unfortunately, due to unforeseen circumstances on that day, the shuttle service was delayed, which resulted in a longer waiting time than usual. As a gesture of goodwill and to partially compensate for the inconvenience, our team provided you with 135 bonus minutes for the vehicle return already on the spot.
Regarding the technical issue with the vehicle, we would like to thank you for notifying us immediately. As soon as we received your call, our team reacted promptly and arranged for a replacement vehicle. The new vehicle was released and prepared, and the replacement was completed on the same day, in order to minimize the impact on your trip as much as possible.
We truly appreciate your kind words about our staff, the systematic process, and the overall service at our office. Your positive comments mean a lot to us and motivate our team to continue providing high-quality service.
Once again, we are sorry for the inconvenience caused and the time lost. We sincerely hope to have the opportunity to welcome you again.
Best regards,
Top Rent A Car
Perfectly normal.
Car was clean and ready to go. Staff were friendly and efficient. I like things to be smooth and without fuss.
January 20, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Stenhouse,
Your 5-star review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Great pick up
Great pick up, smooth and simple. Car was exactly what we needed and very economical.
One star deducted as there was a bit of a wait on the drop off due to only one staff member being available to deal with a queue of customers.. fortunately we were first in the queue, but if we hadn't been it would have delayed our check-in.
In fairness, they did offer drop and go, so we didn't have to wait, but - call me a cynic - I always like to know my deposit is coming back before I leave!
January 17, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Harden,
Thank you for taking the time to share such detailed feedback.
We’re really pleased to hear that the pick-up was smooth and simple, and that the car fully met your needs in terms of comfort and fuel efficiency.
Please be assured that we’re continuously reviewing staffing levels and operational flow at drop-off to minimize waiting times and ensure a smoother experience overall.
Thank you again for the balanced and constructive review. We’d be happy to welcome you back and aim to make the entire process seamless from start to finish.
Best regards,
Top Rent A Car
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