I've received the vehicle I've reserved. Relatively a new vehicle, no issues at all. No problems returning the vehicle, with purchased coverage from them. The only downside was waiting one hour to get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if you’re in a rush. They should have more than 4... See more
Company replied
The car that was given to me was great!A VW Arteon S/W diesel.Although i had booked a Touareg Diesel and the call center told me it was fine to rent with my debit card..however I was about 2 hours at... See more
Company replied
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car w... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
Excellent experience! The car was exactly as described, clean, well-maintained, and in perfect condition. The pickup process was smooth and professional, and the owner was friendly and helpful. Everything went as agreed, with no surprises. I would definitely recommend and would be happy to rent from them again. Thank you!
June 13, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Georgieva,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Nice experience
I have been using Top Rent a car for years and will continue. Quick response, picking up a car doesn't take too long. Returning is easy.
June 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great experience with Top Rent A Car
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock.
Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immediately, nice, friendly staff, I would definitely use again.
Very happy customer after 5 Day car hire in Sofia.
June 11, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Good experience renting a car
I wanted this type of a car, and was pleased to receive it without any problems. The car was clean and in good order. It was easy to drive and did not have a problem with any type of a road, including steep ascends in curves. I fortunately did not need any service, but I would have appreciated to have the "instructions book" about the car in the car, in order to learn more about some of its functions. My booking did not say that the car would be at the head office that is quite far from the terminal. This should be clear, as it takes time. However, there was a good shuttle. This booking was made via Booking.com . They offer full insurance, but the rental company prefers their insurance. The companies could kindly align these requirements. The staff was helpful and everything was done quickly. This was my second experience of renting a car with Top Rent a Car, both experiences were good.
June 10, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Hrdlickova,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you enjoyed your rental and that the vehicle met your expectations. It is great to know that you found the car reliable, and suitable for all types of roads during your trip.
We also appreciate your constructive feedback regarding the vehicle's instruction manual. Your suggestion is valuable, and we will take it into consideration as we continue working to improve our customers' experience.
Thank you as well for highlighting the information regarding the vehicle pick-up location and the insurance coverage offered through third-party booking platforms. We understand how clearer communication in these areas can help make the rental process even more convenient, and we appreciate your comments.
Most importantly, we are pleased to learn that our team was helpful and that the rental process was completed quickly and efficiently. It is especially rewarding to hear that this was your second positive experience with Top Rent A Car.
We sincerely appreciate your trust and look forward to welcoming you again on your next visit.
Best regards,
Top Rent A Car
Perfect & quick service
June 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Страхотно обслужване
Страхотно обслужване, а колата беше в отлично състояние.
June 1, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Здравейте,
Благодарим Ви за положителния отзив! Ще се радваме да Ви предоставим същото високо ниво на обслужване и при следващата Ви наемна сесия.
С уважение,
Top Rent A Car
The company offers good variety of cars…
The company offers good variety of cars with great condition and affordable prices. You can understand that by the fact that for the summer season you have to book way in advance. No complaints from the service and the desk staff.
June 11, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Borisova,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
Excellent!
June 10, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Hristova,
Your positive review means a lot to us. Thank you for the support!
Best regards,
Top Rent A Car
Contract trap
Despite renting the car with Premium insurance with a €0 security deposit, your company has already charged my card a total of €190 for unjustified expenses.
That's called stealing! I can't believe Top Rent A Car need to steal from his customers to survive.
June 10, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are sorry to learn that your overall impression of our service was not positive.
However, we would like to clarify that the Premium Protection applies only when the customer fulfills all required conditions and follows the procedures specified in the Rental Agreement
In this particular case, the required conditions were not met. As a result, the Premium Protection could not be applied, and the standard charges outlined in the Rental Agreement were incurred.
Furthermore, due to the lack of cooperation on your part during the handling of the case, our actions were based entirely on the established procedures and provisions set out in the Rental Agreement.
For these reasons, we do not consider either the applied charges or the procedures followed to be unfair or unjustified.
We hope this explanation helps clarify the situation and provides a better understanding of the circumstances surrounding the charges.
Best regards,
Top Rent A Car Team
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
I was late 4 hours with the returning…
I was late 4 hours with the returning of the car. I know my fault. But a bit hard to be charged:
-Delay fee 36 euros
- charged for 2 extra days 64 euros
-2 extra days for childrens seats. 8 euros.
When i call and spoke to costumers service i explaimed that in the contract is says from 4-24 hours delay same fee when i told them that i Can keep the car untill just before 24 hours the threat me that they would call the police.
This firm charges you for everything is sick real Mafia methods.
June 10, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Mariasson,
Thank you for taking the time to share your feedback.
We understand that additional charges can be frustrating, and we would like to clarify the circumstances surrounding your rental.
As you mentioned, the vehicle was returned approximately 4 hours later than the agreed return time stated in the rental agreement. The fees applied were not arbitrary and were charged in accordance with the Terms and Conditions of the rental contract, which was reviewed and signed at the start of the rental period.
Regarding the section of the agreement referring to delays between 4 and 24 hours, this provision does not grant authorization to keep the vehicle for up to 24 additional hours without consequences. The purpose of this clause is to explain the charging structure that applies when a vehicle is returned late. As explained by our staff during the return process, once the agreed rental period expires, the vehicle is no longer covered by an active rental agreement under the original terms. For this reason, it is important that the vehicle is returned as soon as possible after the scheduled return time.
Late returns can also affect vehicle availability for subsequent reservations and create operational difficulties for other customers who may be expecting the same vehicle. Therefore, the applicable delay fees and additional rental charges are applied according to the contract provisions and our standard operating procedures.
We would also like to clarify that our customer service team did not intend to threaten you. Their responsibility is to explain the contractual obligations associated with a vehicle that remains outside the agreed rental period. In situations where a vehicle is not returned within the contractual timeframe, rental companies are required to take appropriate measures to protect company property and comply with legal and insurance requirements.
We value all customer feedback and regret that your experience did not meet your expectations. However, we believe the charges applied in this case were consistent with the terms accepted at the time of rental and were not imposed outside of the agreed contractual framework.
We appreciate your business and thank you for giving us the opportunity to clarify this matter.
Best regards,
Top Rent A Car
I have been using the company and I am…
I have been using the company and I am really happy with the service. The staff is knowledgable and efficient. The cars are new and reliable. I highly recommend the company.
June 6, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
lazy engine ,must drive in sport mode
lazy engine ,must drive in sport mode , the CAR PALY was weak , prefer better car like WV tuareg (but you Offred old model ) hope next time for better car like Santa Fe , your staff was helpful and very kind , booking process was very good .
May 26, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Shirizly,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you found our staff helpful and kind, and that you were satisfied with the booking process. We truly appreciate your comments regarding the vehicle as well.
We understand that the vehicle's performance and the CarPlay functionality did not fully meet your expectations. For your future rentals, we kindly invite you to review all available vehicles on our website, where you can find detailed information about each model, including specifications, features, engine options, and equipment levels. This can help ensure that you select a vehicle that best suits your preferences and driving requirements, whether it is an SUV such as the Santa Fe, Touareg, or another model from our fleet.
Thank you again for your valuable feedback. We look forward to welcoming you back and providing an even better rental experience on your next visit.
Best regards,
Top Rent A Car
Top rent-a-car is even over the top.
June 6, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Oparlakov,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Georgiev,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Martin,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
The shuttle from the airport to your…
The shuttle from the airport to your parking lot was long, plus the wait in line to get the car was disorganized
June 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Asulin
Thank you for your feedback.
We are doing everything possible to improve and optimize both the shuttle service and the vehicle pick-up process. Unfortunately, when several flights arrive within a short period of time, higher customer volumes can sometimes lead to longer waiting times than usual.
We appreciate you taking the time to share your experience. Your feedback is valuable and helps us identify areas where we can further improve our service.
Best Regards,
Top Rent A Car
The service was quite good
The service was quite good. The staff were very helpful.
August 8, 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Anton,
Thanks for the great review! We're thrilled you had a positive experience.
Best regards,
Top Rent A Car
A lot of things are not mentioned on…
A lot of things are not mentioned on the website that are to be paid in person. This is very Eastern European like to scam like that (coming from a Bulgarian) and they wanted to charge something to have the car cleaned prior?? Go to the aftomifka mate
June 8, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Rudella,
Thank you for your feedback.
All fees, services and rental conditions are described on our website and during the booking process. If there is a specific charge that you believe was not clearly presented, please send us more details at customer.service@toprentacar.bg so we can review the case and provide clarification.
Regarding the preparation fee, if this is the charge you are referring to, it is not related solely to washing the vehicle. It covers the overall preparation of the car before each rental, including inspection, technical checks, cleaning, documentation and ensuring the vehicle is ready for the next customer.
We would be happy to investigate further once we receive additional information about your reservation.
Best Regards,
Top Rent A Car
It will be nice if you have a reminder…
It will be nice if you have a reminder to the address were to return the car. I had to go back from airport exit and enter your office. Boarded my airplane in the last call. Work on improving the fast drop off experience.
June 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Krassimir,
Thank you for your feedback.
We would like to note that there is a QR code inside the vehicle documents which opens the exact return location. If you are unable to find the location, all of our offices are also available on Google Maps, and our 24/7 Customer Service team is always available to assist and send you the correct location directly.
We appreciate your suggestion regarding the drop-off process and will take it into consideration as we continue working to improve our customers' experience.
Best Regards,
Top Rent A Car
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