I've received the vehicle I've reserved. Relatively a new vehicle, no issues at all. No problems returning the vehicle, with purchased coverage from them. The only downside was waiting one hour to get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if you’re in a rush. They should have more than 4... See more
Company replied
The car that was given to me was great!A VW Arteon S/W diesel.Although i had booked a Touareg Diesel and the call center told me it was fine to rent with my debit card..however I was about 2 hours at... See more
Company replied
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car w... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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It will be nice if you have a reminder…
It will be nice if you have a reminder to the address were to return the car. I had to go back from airport exit and enter your office. Boarded my airplane in the last call. Work on improving the fast drop off experience.
June 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Krassimir,
Thank you for your feedback.
We would like to note that there is a QR code inside the vehicle documents which opens the exact return location. If you are unable to find the location, all of our offices are also available on Google Maps, and our 24/7 Customer Service team is always available to assist and send you the correct location directly.
We appreciate your suggestion regarding the drop-off process and will take it into consideration as we continue working to improve our customers' experience.
Best Regards,
Top Rent A Car
Fast pick up and easy return
Fast pick up and easy return
Professional staff
Car was nice and nearly new
We will recommend
June 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kay,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Great service
Great service, very polite and helpful staff. The best rental company in Sofia. Highly recommend.
June 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Taseva,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Everything was ok
Everything was ok. The car was economic and very good
June 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Sedzinski,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Great service! Still terrible car park.
Great service. Excellent professional attitude. This time we spent a bit more of waiting time at the airport awaiting for the shuttle bus, but I wouldn't consider as a major downside.
The only complaint as it's been going for years is the dusty/muddy car park which is a terrible image presentation especially to all international travellers!!!
June 1, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Rusev,
Thank you for your feedback and for choosing Top Rent A Car.
We are glad to hear that you were satisfied with our service despite the slightly longer waiting time for the airport shuttle on this occasion.
We also appreciate your suggestion regarding the parking area. Your comments about the asphalt surface and the impact it may have on the overall customer experience are valuable to us. We will make sure to pass your recommendation on to our management team for consideration.
Thank you once again for sharing your thoughts. We hope to welcome you back soon.
Best Regards,
Top Rent A Car
The car that was given to me was…
The car that was given to me was great!A VW Arteon S/W diesel.Although i had booked a Touareg Diesel and the call center told me it was fine to rent with my debit card..however I was about 2 hours at the rental desk waiting for a solution because Touareg could only be rented with Credit card.I would expect better information guidance but it's ok.The guy ar the rental desk was very helpful and did everything to find a quick solution.Many thanks to him.
June 3, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback and for your 4-star review.
We are delighted to hear that you were satisfied with the VW Arteon Estate Diesel provided and that our rental desk colleague was able to assist you professionally and find a suitable solution. We will be sure to pass on your kind words to him.
We sincerely apologize for the inconvenience caused regarding the payment requirements for the originally booked Touareg. Certain vehicle categories are subject to specific rental conditions, including credit card requirements, which may vary depending on the vehicle class. We understand that the information you received beforehand created different expectations, and we appreciate your patience while our team worked to resolve the situation.
Your comments are valuable and help us improve the clarity of the information provided to our customers before arrival. We are pleased that, despite the initial delay, we were able to arrange an alternative vehicle that met your needs and contributed positively to your rental experience.
We look forward to welcoming you again on your next trip.
Best regards,
Top Rent A Car
€150 for a scratch on a wheel cover is…
€150 for a scratch on a wheel cover is quite expensive. At least the insurance saved us €10, costing €54 in total (€10.80 per day).
By the way, part of the website was still showing outdated, lower prices.
May 31, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Schmidt,
Thank you for taking the time to share your feedback.
We are sorry to hear that you feel the charge applied for the wheel cover damage was higher than expected. We would like to kindly clarify that all damage-related charges are calculated strictly in accordance with our official price list, which is transparently available to all customers and forms part of the rental agreement accepted at the time of booking.
In your case, the applicable charge for the damaged wheel cover was €150, as per our official tariff for this type of component. This is a standardized cost that reflects the replacement and administrative handling involved.
We would also like to highlight that you had selected our additional Top Protection coverage. This product significantly reduces the customer’s financial liability in case of damage and is specifically designed to limit unexpected costs. Thanks to this coverage, your responsibility was reduced and capped at the amount applied. Without Top Protection, the financial responsibility for such damage would have been considerably higher, in line with the standard rental terms and conditions.
Our insurance options are created to give customers flexibility between lower upfront cost and reduced risk during the rental period. While we understand that any charge related to damage can be disappointing, the purpose of our protection packages is precisely to minimize such expenses and provide peace of mind.
We appreciate your feedback and the opportunity to clarify our policies. We remain committed to transparency and fair application of all terms for every customer.
Best regards,
Top Rent A Car
Service
This is the first time I've had a bad experience since using your services. To receive the car, we had to wait almost 3 hours in the office near the airport. The reason given by the employees for the delay was that it was a public holiday and they had fewer staff to handle a large number of reservations.
How could such a situation have occurred?
I supposed that normally, a company like this maintains the necessary staff based on the number of reservations.
I remained completely baffled.
Kind regards
May 1, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Angel,
Thank you for your feedback.
We are sorry to hear about the delay you experienced during vehicle pick-up.
To allow us to review the situation in detail and provide you with an accurate response, please send us an email at customer.service@toprentacar.bg, including your reservation number.
During public holidays, there are often periods with a significantly increased number of arriving flights and customers. We continuously strive to provide sufficient staffing levels and maintain our service standards even during peak periods. However, we would like to investigate the circumstances surrounding your particular case before providing a final explanation.
We look forward to hearing from you.
Best Regards,
Top Rent A Car
New cars
New cars. Friendly and accommodating staff.For some reason my credit card pin didn't work for the deposit . I spend an hour on the phone dealing with my bank. The person behind the counter was patient despite the very busy day . I got the cat .In six days broth it back clean and fueled up . No problems at all.
June 1, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Rum,
Thank you for your feedback and the 5 stars. We look forward to serving you again!
Best regards,
Top Rent A Car
The car the service and the price was…
The car the service and the price was grate thet give you discount card for bying fuell
June 5, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Amihod,
Your 5-star review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
I recently rented a Hyundai i20…
I recently rented a Hyundai i20 automatic from Sofia Airport for four days, and the experience was excellent from start to finish.
The pick-up process at the airport was smooth and efficient, with no unnecessary delays. The car itself was in great condition—clean, well-maintained, and perfect for city driving as well as short trips in Sofia. The automatic transmission made driving effortless, especially in traffic.
Fuel efficiency was impressive, and the size of the Hyundai i20 made parking in the city very convenient. Despite being a compact car, it was comfortable and offered enough space for luggage and passengers.
The return process was just as easy, with clear instructions and quick handling by the staff. Overall, it was a hassle-free rental experience with great value for money, despite the fact that I delivered the car with a delay and I managed to arrive at the airport while my flight was in boarding process and I had to run a lot not to miss it. Fortunately I managed to fly!!!
I would definitely recommend this option to anyone visiting Sofia and looking for a reliable, comfortable, and easy-to-drive car.
May 31, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Stamati,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Straight forward experience
June 4, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Always use TOP RENT a CAR as I’m always…
Always use TOP RENT a CAR as I’m always impressed by the quality and service they offer
This trip was no exception!
Hristo made the return so easy and seamless!
Would never book with anyone else!
June 4, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
Recommended with Reserves
Not a bad company in general, the car which we were given was ok, but there were both some organisational and communication faults. As well, upon arrival we had a very negative experience with one of their office employees.
We have booked and pre paid a car rental from Sofia head office and the instructions were saying to look for their shuttle upon arrival just in front of the airport terminal 1 entrance, but it was not there. We had to go ourselves to terminal 2 in order to get their shuttle to the car park which was running every 15 minutes. This procedure caused us about 40 minutes initial delay.
Even worse was the extra 3 hours delay caused to us by their very rude, incompetent and unprofessional office employee Milena Shopova. While serving us, at a certain point she started serving another client who apparently had already waited for quite a while for some reason and made us wait for over an hour, not even allowing her colleagues to go on with our booking. She kept saying that she was finishing with that other client, but never actually finishing. While we were waiting a step behind that other client, she was every now and then addressing us in a rude way over the other client’s shoulder asking silly questions and causing arguments.
Eventually, after making us wait for over an hour and a half she also refused to even try to find a solution (though we suggested some, included a call to a supervisor) to a problem caused by not very clear communication in the booking confirmation.
At her refusal, we had to waste other extra time to call a general number of a call center and from there to search the intervention of a supervisor to help us solve the problem.
Fortunately, the person who answered our call was very kind and helpful and after a couple of consultations he put us in contact with the Supervisor Alexander B. who offered a solution which required an extra 20 minutes of time. Only then we could go to another office employee, Stoycho Zhekov who after going through the same initial data verification procedure requiring another 20 minutes, delivered the car to us.
Eventually all went well, but our almost entire first day of rental was wasted due to their incompetent and unprofessional front office staff.
May 29, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Katerina,
Thank you for taking the time to share your detailed feedback.
We sincerely regret that your rental experience did not meet your expectations and that you encountered delays during the vehicle pick-up process.
Please be assured that we are already aware of the situation you described and that it is currently under internal review. Once the review has been completed, we will contact you directly by email with additional information regarding the case.
We are pleased to hear that our Call Center team was able to assist you and that, with the support of our supervisor, a solution was ultimately found, allowing you to proceed with your rental and receive the vehicle.
Regarding the payment card requirements, we would kindly like to clarify that the requirement for a physical payment card, whether credit or debit, is stated throughout the booking process, on our website, and within the rental terms and conditions. We understand that misunderstandings can occasionally occur, but this information is provided in advance to help ensure a smooth vehicle collection process.
With regard to the shuttle service, we operate shuttle transfers from both Terminal 1 and Terminal 2 of Sofia Airport. The shuttle passes regularly at approximately 15-minute intervals at both terminals. The exact shuttle stop location is also described on the rental voucher provided prior to arrival. Should any difficulty arise in locating the shuttle, our team is always available by phone to provide immediate assistance.
Thank you once again for your feedback. We appreciate your comments, as they help us improve our service, and we will be in touch with you directly once the review of your case has been completed.
Best Regards,
Top Rent A Car
Maria provided outstanding customer…
Maria provided outstanding customer service throughout the entire rental process. She was professional, friendly, and very helpful, making everything quick and stress-free. She answered all my questions with patience and ensured I had a great experience. Her positive attitude and attention to detail truly made a difference. I highly recommend TopCar Rent, and Maria in particular, for her excellent service.
June 3, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Katsiroumpas,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Car was new and enjoyable
Car was new and enjoyable. Only problem was getting the car since at 01:30 was one person at duty and we was waiting for a hour to sign the contract.
May 28, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Super service
Return customer here. For yet another year I received super service from start to finish.
From very fast and efficient communication regarding the requested by me delivery of the vehicle all the way to its pick up from the required location.
All members of staff I interacted with by email, messages or in person demonstrated unwavering patience, courtesy, punctuality and efficiency.
And ultimately made a very stressful journey as pleasant and assuring of an experience as humanly possible.
The newly introduced updates and communication through WhatsApp/Viber is a great idea.
To all of you - thank you so very much and will see you next year 💚
May 26, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Todorova,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Nikolay and Maria are top managers
Nikolay and Maria are top managers . 5/5 service.
May 29, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
UK resident hiring a car to travel from Bulgaria to Turkey
rented a car specifically to travel from Burgas to Istanbul. Completed all documents that clearly showed I was a UK citizen and lived in the UK. Paid an additional €80 to travel cross border. Very disappointed to arrive at the Bulgarian / Turkish border to find out that UK citizens cannot take a Bulgarian hire car into Turkey. Had to leave car at border and travel to/from border by taxi - cost €450 in total. I was very surprised that your company did not know travel regulations. I understand I sighed a waiver “you cannot guarantee that I could cross the border” but I believe I should have been advised that it’s actually not possible to cross border. Very disappointed with the service provided. I suggest you ask the correct questions when taking booking from UK citizens when hiring a vehicle from you.
May 19, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your feedback.
We would like to inform you that an additional inspection of the case has been conducted regarding the documentation prepared for the trip to Turkey with the rented vehicle.
Following our review, we concluded that all documents issued and prepared by us were complete, valid, and fully compliant with the requirements for traveling to Turkey with a rental car.
Additionally, we would like to note that in the past, other customers of ours who were also non-Bulgarian citizens have successfully crossed the border into Turkey with rental vehicles and without any similar issues.
For this reason, the arguments provided by the border authorities for denying entry do not appear to be related to the documentation prepared by our company. It is possible that there were other reasons for the refusal of entry. However, we do not have access to such information, as we are not the competent authority responsible for border control decisions and related procedures.
Please consider this email as our final position regarding the case.
Should you have any further questions, concerns, or complaints, we kindly advise you to contact the relevant competent authorities responsible for border control and border crossing procedures.
We hope that the information provided has been helpful, and we thank you for your understanding.
Best regards,
Top Rent A Car
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