Total Motor Care Reviews 113

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service they receive, highlighting the efficiency and professionalism of the team. Many appreciate the thorough communication throughout the repair process, with updates provided regularly. The quality of repairs is frequently mentioned as outstanding, with vehicles returned looking as good as new, often with additional detailing. Reviewers also commend the staff for their friendly, helpful, and professional demeanor. People often note the seamless process, including assistance with insurance claims and the provision of courtesy cars, which greatly enhances their overall satisfaction.

What people talk about most

Service

Reviewers express high satisfaction with the service received. Customers consistently praise the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for their friendly,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of work,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t praise Total Motor Care enough for their professionalism, attention to detail, and fair prices. I’ve used other local garages in the past, but ever since they replaced the alternator on my car... See more

Rated 5 out of 5 stars

I recently had my car repaired by TMC after an accident, and I couldn’t be happier with the service I received. The team did an excellent job — my car looks as good as new. The process was smooth an... See more

Rated 5 out of 5 stars

Unfortunately for me my car decided to break down. I managed to get a recovery to it and contacted total motor care to see if they could at least look at it, very late on a Friday afternoon. Dave was... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience with this Bodyshop. They handled everything with my insurance company, which made the entire process seamless and stress - free. The staff was incredibly fr... See more


Company details

  1. Car Service

Information provided by various external sources

Accident Repair Centre | Jig Facilities | Low Bake Oven | Four Wheel Alignment | Air Conditioning Re-gassing | MOT / Service Centre | Car and commercial MOT Motorbike


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A real family run business with a heart

This company made the whole repair process stress free clear communication and friendly staff I would not hesitate to recommend them to anyone. The quality of work was done to a very high standard couldn’t even tell the difference in the paintwork after the repair many thanks once again to all at total motor care team

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

TMC provided an excellent, personal service and I couldn’t fault them. Having explained what a bad time I had had trying to get my car repaired they provided an impeccable service and fixed and cleaned the car to a ‘good as new’ standard.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service from a…

Excellent friendly service from a garage who really care about their customers.
I have five cars that I take to Total Motor Care and have had excellent service every time. Highly recommended.

August 19, 2022
Unprompted review
Rated 4 out of 5 stars

The great the good and the bad

Getting the job booked in was a big problem and the wait time awful.
The really big plus was the pleasant, gentlemanly and reassurance at a difficult time was supplied by Alan Brown.
The actual job, when it had been done, was first class

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Live up to their name

Professional and courteous. Good communication throughout. It's good to have my Skoda City Go back in pristine condition. Highly recommend Total Care Motors who live up to their name.

May 6, 2022
Unprompted review
Rated 3 out of 5 stars

They did good job of the repair But

They did good job of the repair, but the communication was one-way I had to phone them each time I had 3 completion dates I understand that things are difficult at the moment but would say that I would be happier if just phoned or text me to let me know

April 14, 2022
Unprompted review
Rated 1 out of 5 stars

Shocking company

Shocking company, sons car went in for repair and came back with new damage, TMC refused liability or to repair even though they admitted it wasn’t there when it went in. Also rude and arrogant in responses. Definitely use somewhere else for car repairs.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

5 star service

Recently picked up my Gla from TMC following repair- I must say they did a brilliant job, so pleased with the outcome car looks brand new !! Also I must say the customer service is excellent, they deal with all queries in a very professional manner . Thank you TMC.

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

Crash body work repairs

Crash body work repairs. Excellent quality of work and excellent service. My car looks amazing,my car is a new colour & they went the extra mile & it's a perfect match. Thank you all will definitely recommend this garage.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service received from this…

Excellent service received from this garage for the crash repair on my vehicle. Staff very friendly, helpful & professional. Very pleased with the work they carried out and the time in which they got it done. Would use again & recommend.

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic group of people

Fantastic group of people, friendly polite and helpful. These guys repaired my BMW and it looked better than new. They use genuine parts, and are quite quick. So when my Ford picked up some damage, it was a no brainer to send it to them. Practically perfect in every way!

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic garage

Very smart, professional, family run business. The staff are always very polite, the work is good value for money with high standards of finish. The coffee is a nice touch!

February 15, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look