Total Motor Care Reviews 113

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the team's efficiency and professionalism in handling repairs and other automotive needs. Many people appreciate the high quality of work, noting that their cars looked as good as new after repairs, with perfect paint matches and meticulous attention to detail. The staff is frequently commended for being friendly, helpful, and communicative, keeping customers informed throughout the process and making the experience smooth and stress-free. Reviewers also value the added conveniences, such as the provision of courtesy cars and the company's assistance with insurance paperwork, which further simplifies the repair process.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the great communication, quality... See more

Staff

Customers had positive experiences with staff, consistently praising their friendly, professional, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the excellent standard of work and repairs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t praise Total Motor Care enough for their professionalism, attention to detail, and fair prices. I’ve used other local garages in the past, but ever since they replaced the alternator on my car... See more

Rated 5 out of 5 stars

I recently had my car repaired by TMC after an accident, and I couldn’t be happier with the service I received. The team did an excellent job — my car looks as good as new. The process was smooth an... See more

Rated 5 out of 5 stars

Unfortunately for me my car decided to break down. I managed to get a recovery to it and contacted total motor care to see if they could at least look at it, very late on a Friday afternoon. Dave was... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience with this Bodyshop. They handled everything with my insurance company, which made the entire process seamless and stress - free. The staff was incredibly fr... See more


Company details

  1. Car Service

Information provided by various external sources

Accident Repair Centre | Jig Facilities | Low Bake Oven | Four Wheel Alignment | Air Conditioning Re-gassing | MOT / Service Centre | Car and commercial MOT Motorbike


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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Rated 1 out of 5 stars

after repair had to take car back twice…

after repair had to take car back twice as not repaired right then had to take to have retracked as did not drive right and wore out one tyre . will never use them again

August 29, 2020
Unprompted review
Total Motor Care logo

Reply from Total Motor Care

Good Morning,

Thank you for taking your time to review us. We take any complaint very seriously, please could you provide your registration so we can look into this further for you?

With regards to the tracking this is done on an advanced computer system which provides us with 5 years of records of all cars that have been tracked. We will be able to look back at the data for your car to hopefully reassure you that the tracking was successful at the time. There can be many reasons for a cars tyre wearing unevenly and we would be happy to investigate this further for you.

Rated 5 out of 5 stars

Fantastic garage!!

Fantastic garage!!! Wonderful and honest team. Nothing is too much trouble for them and they always are kind enough to explain everything to someone who knows very little about cars! Neil at reception is lovely and friendly and Gary was so helpful and expert. It’s a pleasure to use them. They have a welcoming office, coffee vending machine and spotless toilet. As a woman driver, they never talk down to me and I know I’m going to get excellent service, professionally executed, and at a fair price. I’ve been using them for years and they provide an absolutely top-class service. Thank you for keeping me safe and on the road, Total, I wouldn’t go anywhere else!!

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Honest reliable garage.

I've used total for years and never had an issue, I have also had to use the body work part of total for insurance, again no issues, everything was spot on and they kept me up to date with everything. Couldn't ask for anything more, cheers total!

March 8, 2019
Unprompted review

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