Towntools Reviews 63

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great company to buy from, we will be using again and would recommend to anyone, quality products at competitive prices and prompt delivery!

Rated 5 out of 5 stars

Great company to deal with, easy site to navigate with a wide selection of products at reasonable prices. Really fast delivery st a reasonable cost, what more could you want. Highly recommend.

Rated 5 out of 5 stars

Easy ordering from website and delivered promptly. But the Battery saver was faulty so emailed problem and within 48hrs was informed replacement will be sent from manufacturer. Received replacement un... See more

Rated 4 out of 5 stars

I would have given 5 stars but for the mix up in entering my address in the order process. The website has an address selection algorithm. Granted, I selected the suggestion as it showed the... See more

Company replied

Company details

  1. Tool Store

Written by the company

Welcome to Town Tools, your ultimate online destination for quality tools and exceptional service. As a new but ambitious player in the world of online tool retail, we are committed to equipping both DIY enthusiasts and trade professionals with the best tools for every job. Our Mission: At Town Tools, our mission is simple - to provide our customers with a vast range of top-quality tools, combined with the convenience of online shopping and unparalleled customer service. Whether you're tackling a home DIY project or you're a professional in need of reliable workshop tools, we've got you covered.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

63 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, easy site to navigate with a wide selection of products at reasonable prices.
Really fast delivery st a reasonable cost, what more could you want. Highly recommend.

March 9, 2026
Rated 3 out of 5 stars

Paid for next day delivery

Paid for next day delivery, no mention item was out of stock, only found out when i questioned it not arriving ,and message quite dismissive. Implying i should have known this
Took 5 days to arrive .

January 13, 2026
Rated 1 out of 5 stars

Ordered two items

Ordered two items, no order confirmation then 3 days later told no stock, then have to wait another 3-5 days for refund! Sort yourselves out and don’t sell what you don’t have. Unfortunately this is typical of today’s pretend shops, all front and no stock, suspect they are a shadow company for someone else

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product

Brilliant product, brilliant fast service. Son put together without a problem .
Easy to use and dies what it says on the tin . Going to purchase another one for my friend for Christnas.

October 9, 2025

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