I got into contact with toystory over membership that i told to get off or removed. Later it got in touch to complete it via emails. Phoned up by my family to discuss removal and update past charge to... See more
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I can't remember dealing with you. Money was debited off my acc with out my knowledge. There for I would appreciate it, if I get refunded for this. It will be greatly appreciated.
I don't even remembering doing this subscription and i have canceled 6 months ago they say and they will return me the 30euros of it at my banks card. Good for me and them.
I've had some issues to cancel my membership and Alero really helped me by answering all my questions and made it very easy to me to understand what to do
4.1
Great
262 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Great customer service team
Great customer service team, assisted and gave me all the relevant information, they were very informative and very helpful, professional and had great hospitality.
December 28, 2023
Unprompted review
helpful and spoke clearly and fully…
helpful and spoke clearly and fully understood my concerns
March 15, 2024
Unprompted review
Reply from Toystory
Dear lee,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards
You are taking money from my account…
You are taking money from my account and I have not subscribed with yous
February 17, 2024
Unprompted review
Reply from Toystory
Dear Kelly ,
We're genuinely sorry to hear about the situation you've encountered.
Our business, toystory.site, is entirely unrelated to this issue. Toystory.site is a reputable digital platform offering various membership packages, each with different features and pricing options, granting you 24/7 access to our products.
When you sign up with us, you are automatically enrolled in a 3-day trial period, providing full access to our content. If you choose not to cancel your subscription during this trial, a top-up fee is applied to recharge your account credits. Importantly, no funds are wasted, as this fee is converted into credits for use on our website.
For any questions or assistance related to our services, please do not hesitate to reach out to our support team at support@toystory.site. We are here to address your concerns and provide the help you may need.
Your satisfaction is our priority.
Kind regards
Vlatka
Cancel I want to cancel account with u I…
I want to cancel account with u I ordered something that has not come but u have started to charge a subscription don't want it account number 442896228500cy Anita Johal the problem now is being resolved thank u so much for your help
February 15, 2024
Unprompted review
Reply from Toystory
Dear Anita ,
We're genuinely sorry to hear about the situation you've encountered.
Our business, toystory.site, is entirely unrelated to this issue. Toystory.site is a reputable digital platform offering various membership packages, each with different features and pricing options, granting you 24/7 access to our products.
When you sign up with us, you are automatically enrolled in a 3-day trial period, providing full access to our content. If you choose not to cancel your subscription during this trial, a top-up fee is applied to recharge your account credits. Importantly, no funds are wasted, as this fee is converted into credits for use on our website.
For any questions or assistance related to our services, please do not hesitate to reach out to our support team at support@toystory.site. We are here to address your concerns and provide the help you may need.
Your satisfaction is our priority.
Kind regards
Vlatka
Total scam
This Company are a con
It is an absolute scam
DO NOT USE UNDER ANY CIRCUMSTANCES
Grahame
November 7, 2023
Unprompted review
Reply from Toystory
Dear Grahame ,
We're genuinely sorry to hear about the situation you've encountered.
Our business, toystory.site, is entirely unrelated to this issue. Toystory.site is a reputable digital platform offering various membership packages, each with different features and pricing options, granting you 24/7 access to our products.
When you sign up with us, you are automatically enrolled in a 3-day trial period, providing full access to our content. If you choose not to cancel your subscription during this trial, a top-up fee is applied to recharge your account credits. Importantly, no funds are wasted, as this fee is converted into credits for use on our website.
For any questions or assistance related to our services, please do not hesitate to reach out to our support team at support@toystory.site. We are here to address your concerns and provide the help you may need.
Your satisfaction is our priority.
Issues now resolved
Initially had issues after purchasing with a subscription. The issues have now been resolved and reimbursement is on the way.
February 1, 2023
Unprompted review
Reply from Toystory
Dear Sian,
We're genuinely sorry to hear about the situation you've encountered.
Our business, toystory.site, is entirely unrelated to this issue. Toystory.site is a reputable digital platform offering various membership packages, each with different features and pricing options, granting you 24/7 access to our products.
When you sign up with us, you are automatically enrolled in a 3-day trial period, providing full access to our content. If you choose not to cancel your subscription during this trial, a top-up fee is applied to recharge your account credits. Importantly, no funds are wasted, as this fee is converted into credits for use on our website.
For any questions or assistance related to our services, please do not hesitate to reach out to our support team at support@toystory.site.
We are here to address your concerns and provide the help you may need.
Your satisfaction is our priority.
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