I got into contact with toystory over membership that i told to get off or removed. Later it got in touch to complete it via emails. Phoned up by my family to discuss removal and update past charge to... See more
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I can't remember dealing with you. Money was debited off my acc with out my knowledge. There for I would appreciate it, if I get refunded for this. It will be greatly appreciated.
I don't even remembering doing this subscription and i have canceled 6 months ago they say and they will return me the 30euros of it at my banks card. Good for me and them.
I've had some issues to cancel my membership and Alero really helped me by answering all my questions and made it very easy to me to understand what to do
4.1
Great
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Beware don’t trust this company
This company is appalling , I signed up for a news letter , next thing I know I’ve got a subscription with them I’m now going to have to fight with them to return my money plus the overseas transaction charges
August 20, 2024
Unprompted review
The contacted me to resolve the issue
The contacted me to resolve the issue
July 20, 2024
Unprompted review
I also want to know why you deduct my…
They contacted me to resolve the issue.
You promised to refund me all my money immediately if I edited the review, and nothing has reflected in my account. Can I get my money back
July 19, 2024
Unprompted review
Miss Anne was helpful and cooperative…
Miss Anne was helpful and cooperative letting me know about the details of the product. Very thankful for her help.
July 10, 2024
Unprompted review
Very helpful
Although my enrollment came about unwittingly through another site, Toystory was very helpful in assisting to have money refunded to me, which was unexpected and much appreciated.
July 5, 2024
Unprompted review
Good day,why do you take money from my…
Good day,why do you take money from my account,and I cancel you months ago
CHARLENE GERTZE
July 4, 2024
Unprompted review
Amazing customer service
Amazing customer service, did not really use the site however when it came to handling some personal stuff to tge side the customer service team really did amazing with assisting me.
July 1, 2024
Unprompted review
Customer service was great
July 1, 2024
Unprompted review
I don't even remembering doing this…
I don't even remembering doing this subscription and i have canceled 6 months ago they say and they will return me the 30euros of it at my banks card. Good for me and them.
June 22, 2024
Unprompted review
They understood me when I needed to…
They understood me when I needed to cancel and they replied me greatly and on time.
January 10, 2024
Unprompted review
Thank you
Thank you for the help and risolve the problem
The service is very nice
Good luck
May 30, 2024
Unprompted review
Quick and efficient service
May 29, 2024
Unprompted review
They have the best baby stuff and…
They have the best baby stuff and everyone would love it
May 31, 2024
Unprompted review
Please return my money
May 28, 2024
Unprompted review
I have experience good agent helpful to…
I have experience good agent helpful to assist me about my refund
May 22, 2024
Unprompted review
Reply from Toystory
Dear Wayne,
Thank you for your review. We are really happy that you are satisfied with our service.
Wishing you a wonderful day!
Kind regards,
Scott
Excellent customer service
I have now been approached by toystory about the misunderstanding which occurred and been given a full refund of monies. The customer service was very helpful and understanding.
April 25, 2024
Unprompted review
Reply from Toystory
Dear Nigel Haynes,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
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