tradefit.uk Reviews 742

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, quality, and competitive pricing. Many highlight the ease of the ordering process and the exceptional speed of dispatch and delivery, often noting next-day arrival. The service provided is frequently described as fantastic, with many appreciating the helpful and efficient approach of the staff. However, some customers experienced issues with incorrect or missing items in their orders, and a few mentioned receiving products with quality concerns, such as poor-quality screws or mismatched patterns. There were also occasional reports of delivery delays or difficulties with the delivery service.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the excellent quality of... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the super fast and quick delivery, with... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of products,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and straightforward,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed a large order for fire rated door furniture from Tradefit and would highly recommend. Arthur & Callie were fantastic and very professional. They dealt with returns with ease and sent out addi... See more

Rated 5 out of 5 stars

I had trouble locating replacement handles for an old uPVC door and asked Tradefit for help on-line. They were very helpful and quickly offered a product from stock. This was reasonably priced an... See more

Rated 5 out of 5 stars

These guys are excellent. Dispatch is so fast it’s unreal. Virtually order in evening and arrives the morning after next. The products are excellent. I ordered matt black handle complete sets and w... See more

Rated 5 out of 5 stars

Great choice of products. Staff really friendly and helpful. Easy order process and very quick dispatch, and free delivery over £30 (what's not to like). All in all an excellent company great to do bu... See more


Company details

  1. Hardware Store

About tradefit.uk

Written by the company

The tradefit® team have used their decades of ironmongery & hardware experience to select, source and stock 2,000 secialist products fit for the trade. The direct relationships we have with our manufacturing partners mean that we are able to offer upto 50% off the typical market price (when compared to major suppliers in the market). All products are stocked and ready for next day delivery.

Up to 50% off the leading brands. Using our direct relationships.

Order by 5pm for FREE Next Day Delivery. Free shipping on all orders over £25.00.

Over 2,000 Trade Quality Products. Carefully selected and sourced directly for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

742 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Poor items, mediocre customer service

I ordered two door handles, which both had issues. One was outright faulty with drilling in the wrong place so it was useless. The other was very poor quality with a mostly stripped grub hole and just about useable. I reported both at the same time with these comments and was sent only one replacement. The second one is now useless after less than 6 months of being on a door as it no longer holds a grub screw.

April 26, 2024
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi Dominic
I am so sorry about the issues you have had, I can see this order is from back in April and you contacted us at the time of the fault and we replaced the broken item within 24 hours.

If there has been further issues please come back to us and we would be happy to sort. I have tried to call a few times and left a voicemail with my details.

Thanks Arthur

Rated 5 out of 5 stars

All good!

Easy site to navigate to select exactly what you need, good prices and quick delivery.

November 24, 2024
Unprompted review
Rated 3 out of 5 stars

Packaging was not secure enough for my…

Packaging was not secure enough for my items and came with missing parts. The parcel was open and I was missing screws and fixings. A little bit more pricey than other supplies, so I did expect better quality.

November 28, 2024
Unprompted review
tradefit.uk logo

Reply from tradefit.uk

Hi there

I am so sorry to hear there was an issue, please come back to me with your order details so I can of course sort out for you.

Thanks Lauren

Rated 1 out of 5 stars

Not great at all

Not great, my gate lock I brought, you can push a bit harder on gates and the bolt can just slide out and gates will open. I found this out when the wind blew a bit harder one night and found them wide open. Had to look back on security cameras to make sure I locked them.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. I ordered all my door furniture from here and then I called with an odd requested for specific door furniture for a fire door. They deal with my enquiry over the phone and I spoke to someone who knows what they are talking about which was really helpful! Order was emailed across, so I could pay and complete the order! Would use these again without hesitation

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Super quick

Ordered at 6pm, delivered 3pm next day, great prices and great delivery.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

As a professional buyer I sometimes come across good customer service but with tradefit it was excellent. I had a query with my order and the lady I dealt with truly went above and beyond. Well done tradefit you have great staff.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

These are good

These are good, heavy duty hinges. I am replacing some that rusted on stable shutters that are set in 30 mm so the flush gate straps don't work.

And these won't rust!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

I WAS VERY HAPPY FROM GETTING ADVISE…

I WAS VERY HAPPY FROM GETTING ADVISE FOR THE PART/STOCK LEVELS WITH LEADTIME AND PRICE , THE COLLEAUGUE AT SALES WAS VERY HELPFUL AND MADE MY PURCHASE VERY SIMPLE. MY APPRECIATION FOR THE SALES COLLEAUGUE KEEP UP THE GOOD WORK AS ALWAYS HOPEFULLY SHOP AGAIN.
NEXT DAY DELIVERY WAS NOT COMPLETED THATS DOWN TO THE LOGISTICS COMPANY AMAZON LOGISTICS

October 24, 2024
Unprompted review

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