Great products, a really good website and wonderful customer service from start to finish. The team has fielded a lot of questions from us and provided great support. We were kept very well informed d... See more
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Staff were very helpful in providing advice and samples as we had lots of questions before we bought. Cannot comment on the radiator yet as we are awaiting the fitter. The main gripe is delivery. If... See more
Absolutely exceptional service from Trads from start to finish! From ordering paint swatches at the start of the process to helping us source the valves that we wanted. We were kept well informed thro... See more
Company replied
After living in our renovated house for a couple of winters we noticed one of the rooms had a cold spot so we decided to add a small column radiator to match the two we had previously bought from tra... See more
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Company details
About Trads
Written by the company
Trads Cast Iron Radiators has been established for over 20 years and has thousands of satisfied customers, as shown with our 5 Star Trustpilot reviews and customer gallery. Within our Lincolnshire-based factory and showroom, Trads highly skilled and experienced master-craftsmen assemble and hand-finish over 50 different styles and sizes of Cast Iron Radiators. The Cast Iron Radiators are built in sections and fully customisable up to 2 metres in length.
From traditional Victorian to ornate, Trads Cast Iron Radiators can be finished in over 10,000 colours from prestigious paint brands like Farrow & Ball, Little Greene and Roberson Liquid Metal. Alternatively, you can choose from specialist finishes including Hand Burnished (Polished), Satin Polish, Highlight, Verdigris, Vintage Copper, Hand Gilded and Pewter Lustre. Trads offer FREE colour swatches and a FREE colour match service; simply provide a wet sample
Whether renovating a period property, castle in Scotland, hotel in London or a chateau in France, Trads can facilitate. We offer Worldwide delivery and FREE UK Mainland Kerbside Delivery on radiator orders over £449 including VAT and accessories over £149 including VAT. Trads offers quality that is second-to-none, following a 60-step quality assurance process accredited by ISO9001. This gives us the confidence to provide a Lifetime Guarantee on ALL our Cast Iron Radiators. If you would like to see how your Cast Iron Radiators are made, please book a FREE Factory Tour.
VISIT OUR WEBSITE CONTACT USContact info
Hurlingham Business Park, NG32 3HL, Fulbeck Heath, Grantham, United Kingdom
- 01400 263320
- sales@tradscastironradiators.co.uk
- tradscastironradiators.co.uk
4.6
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent communications
Excellent communications, no question too trivial to answer. Easy web site to use for ordering and very quick delivery service.
June 11, 2024
Reply from Trads
Thank-you for leaving ourselves a review. We're delighted to hear that the website was easy to use, and that the team were able to answer all of your questions.
If you need anything else then please let us know.
The website was easily navigated.
The website was easily navigated.
The delivery dates were accurate.
June 5, 2024
Reply from Trads
Thank-you for leaving a review, we're pleased to hear you found the website easy to navigate and that your order was delivered within the estimated time period.
I've been so impressed with this…
I've been so impressed with this company - ordered my radiators online and the customer service and product quality have been absolutely excellent.
June 7, 2024
Reply from Trads
Thank-you for leaving such a glowing review, we're always delighted to hear positive feedback about the team, and our products which we take such pride in.
Many thanks
Great service and beautiful radiator
Great service and beautiful radiator. I have since ordered two more of the same style.
May 21, 2024
Reply from Trads
Thank-you for leaving a review, we're pleased to hear you are happy with your purchase, and are delighted to hear you've ordered further radiators.
A stunning looking radiator
A stunning looking radiator. Good website. Very quick email response to any query. A pleasant member of staff on the phone. No delivery issues.
April 9, 2024
Reply from Trads
Thank-you for leaving a review, we really do appreciate the feedback.
Excellent customer service from…
Excellent customer service from ordering to delivery. I liked how I was kept updated by email at every stage of the manufacturing and quality assurance process. Arrived 2 weeks after ordering. We are delighted with our radiator. It’s beautiful and works perfectly. Would definitely recommend Trads.
March 28, 2024
Reply from Trads
Thank-you for leaving a review of your experience when purchasing cast iron radiators. We're delighted to hear you were delighted with both the product and service.
5star customer care !
This company is amazing ! I needed a gasket for a radiator and even though I had not bought my radiator from them and it was not a big purchase they were so helpful. The customer service of this company is second to none. I have been restoring properties for years and I can say I haven’t come across such fine service before ! Thank you
April 24, 2024
Unprompted review
Reply from Trads
Thank-you for sharing your experience, we're pleased to hear you found this to be a positive experience.
If you need anything else then please let us know.
Very Professional from start to finish…
Very helpful customer service as they advised me the correct size radiator to fit my space.
Easy ordering system on website.
I was able to track the progress of my order and again customer service were very helpful when confirming delivery.
March 2, 2024
Reply from Trads
Thank-you for leaving a review. We're delighted to hear you had a positive experience, and love your new radiator. Please let us know if we can be any any further assistance.
Reply from Trads
Thank-you for leaving ourselves a positive review.
Great product and customer service
Great product and customer service. Some difficulty with the delivery because of where I live but they sorted it out with no problems
February 15, 2024
Reply from Trads
Thank-you for leaving a review, we're delighted to hear that you are happy with both the product and service received. If you need anything else then please let us know.
Excellent reliable service no dramas…
Excellent reliable service no dramas just did what they said
February 8, 2024
Reply from Trads
Thank-you for leaving ourselves a review, we're delighted to hear you are pleased with the service received.
Excellent quality
Excellent quality. Really pleased with the finished product.
We were lucky and had dry days for the kerbside delivery.
December 6, 2023
Reply from Trads
Thank-you for leaving a positive review, we're delighted to hear you are pleased with the product.
Great products and service.
Love the product. And, whenever I have contacted the company, they have always been great.
December 7, 2023
Reply from Trads
Hello Peter, thank-you for leaving a review. We're delighted to hear you have found the customer service great, and that you love our products.
Fantastic service, lovely product
Before placing my order the company were super-responsive & helpful answering my queries.
Fast despatch, quick receipt, lovely product.
Unfortunately there was an error with my order, these things happen, however, the way it was handled -swiftly, efficiently & going above & beyond to ensure we had the correct items for an urgent deadline - was so impressive & very rarely experienced. They def value their customers!
Would highly recommend this company.
January 18, 2024
Unprompted review
Reply from Trads
Thank-you for leaving ourselves a review. We're delighted to hear that you were impressed with our customer service. Thank-you for the recommendation.
Reply from Trads
Thank-you Tracey for leaving a review. We're delighted to hear you are pleased with your recent radiator purchase.
Super helpful advice when I called to…
Super helpful advice when I called to enquire about a new radiator for my hall today, Tom provided excellent customer service and product knowledge.
Great variety of styles, huge range of colour options, and amazing price when considering quality and reassurance of lifetime guarantee. Can’t wait to make my purchase!
November 17, 2023
Unprompted review
Reply from Trads
Thank-you for leaving us a positive review. We're delighted to hear Tom was helpful with his knowledge, and we'll ensure he is aware of your kind words.
Excellent service.
The lady to whom I spoke was very, very helpful, to the extent that she posted me free samples of the grommets. Delivery was a little pricey with no option of Royal Mail which would have made the purchase cost less. But overall I cannot fault the service.
October 24, 2023
Reply from Trads
Thank-you for leaving us a positive review. We're glad to hear you received the samples, and you found our customer service team helpful.
Site was easy to use
September 29, 2023
Reply from Trads
Thank-you for leaving us a positive review, we’re glad to hear you found our website easy to use.
Regards
Trads Customer Service Team
good communication easy ordering…
good communication easy ordering process cant comment on the product its not been delivered yet
September 13, 2023
Reply from Trads
Thank-you for leaving us a review, we’re pleased to hear the process to order was easy and we’re sure you’ll love the product once this has been received.
Regards
Trads Customer Service Team
Good quality radiator.
We placed our order of a small radiator on 29/07 and it arrived on 07/09. There were some issues with delivery but Trads have since put this right and apologised. The radiator is good quality and what we wanted.
September 7, 2023
Unprompted review
Reply from Trads
Thank-you for leaving us a review. We’re glad that we’ve been able to resolve the issue with the delivery company for you and that the radiator has been delivered on the day requested for you. Please let us know if you need anything further.
Regards
Trads Customer Service Team
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