Great products, a really good website and wonderful customer service from start to finish. The team has fielded a lot of questions from us and provided great support. We were kept very well informed d... See more
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Staff were very helpful in providing advice and samples as we had lots of questions before we bought. Cannot comment on the radiator yet as we are awaiting the fitter. The main gripe is delivery. If... See more
Absolutely exceptional service from Trads from start to finish! From ordering paint swatches at the start of the process to helping us source the valves that we wanted. We were kept well informed thro... See more
Company replied
After living in our renovated house for a couple of winters we noticed one of the rooms had a cold spot so we decided to add a small column radiator to match the two we had previously bought from tra... See more
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Company details
About Trads
Written by the company
Trads Cast Iron Radiators has been established for over 20 years and has thousands of satisfied customers, as shown with our 5 Star Trustpilot reviews and customer gallery. Within our Lincolnshire-based factory and showroom, Trads highly skilled and experienced master-craftsmen assemble and hand-finish over 50 different styles and sizes of Cast Iron Radiators. The Cast Iron Radiators are built in sections and fully customisable up to 2 metres in length.
From traditional Victorian to ornate, Trads Cast Iron Radiators can be finished in over 10,000 colours from prestigious paint brands like Farrow & Ball, Little Greene and Roberson Liquid Metal. Alternatively, you can choose from specialist finishes including Hand Burnished (Polished), Satin Polish, Highlight, Verdigris, Vintage Copper, Hand Gilded and Pewter Lustre. Trads offer FREE colour swatches and a FREE colour match service; simply provide a wet sample
Whether renovating a period property, castle in Scotland, hotel in London or a chateau in France, Trads can facilitate. We offer Worldwide delivery and FREE UK Mainland Kerbside Delivery on radiator orders over £449 including VAT and accessories over £149 including VAT. Trads offers quality that is second-to-none, following a 60-step quality assurance process accredited by ISO9001. This gives us the confidence to provide a Lifetime Guarantee on ALL our Cast Iron Radiators. If you would like to see how your Cast Iron Radiators are made, please book a FREE Factory Tour.
VISIT OUR WEBSITE CONTACT USContact info
Hurlingham Business Park, NG32 3HL, Fulbeck Heath, Grantham, United Kingdom
- 01400 263320
- sales@tradscastironradiators.co.uk
- tradscastironradiators.co.uk
4.6
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivered on time as requested.
August 12, 2023
Reply from Trads
Thank-you for leaving ourselves a review. We’re pleased to hear that the delivery was made on time for your order.
Regards
Trads Customer Service Team
Radiators
Easy to order and great communication, and the product surpassed our expectation.
July 26, 2023
Reply from Trads
Thank-you for leaving ourselves a positive review. We’re delighted to hear you are pleased with the service received and the radiators surpassed your expectations.
Regards
Trads Customer Service Team
Absolutely Exceptional Service
Absolutely exceptional service from Trads from start to finish! From ordering paint swatches at the start of the process to helping us source the valves that we wanted. We were kept well informed throughout the entire process and delivery was very smooth. The radiators themselves are first class quality and we couldn’t be more pleased. We honestly cannot recommend Trads highly enough. Many thanks.
July 16, 2023
Reply from Trads
Thank-you for leaving ourselves a positive review. We’re delighted to hear you are thrilled with both the service and radiators received. If you need anything else then please let us know.
Regards
Trads Customer Service Team
Absolutely fantastic customer service
Absolutely fantastic customer service, Aaron was great with helping us decide & really helpful both before & after purchasing our victorian cast iron radiators.
July 31, 2023
Unprompted review
Reply from Trads
Thank-you for leaving ourselves a positive review, we will ensure Aaron is recognised for your glowing review. I’m sure you’ll be pleased once the radiators have been delivered too. Please let us know if you need anything else.
Regards
Trads Customer Service Team
Simply the best.
If you are looking for the very best Cast Iron Radiators look no further. Their Rads are amazing and the service is outstanding. Tom and the rest of the team provide a first class service. Honestly; simply the best.
July 24, 2023
Unprompted review
Reply from Trads
Thank-you Russel for leaving ourselves a positive review. I’m delighted to hear you found both Tom and the team helpful, and that our products are of a high quality. If you need anything further then please let us know.
Regards
Trads Customer Service Team
First class service.
Great quality, delivery and service. Kept up to date throughout manufacture and despatch. Also great help from Katina when I changed my order.
July 3, 2023
Reply from Trads
Thank-you for leaving ourselves a positive review. We’re delighted to hear you found Katina accommodating, and that you were kept up to date with your order progress. Please let us know if you require anything else.
Regards
Trads Customer Service Team
Reply from Trads
Thank-you for leaving ourselves a positive review, we’re pleased to hear you are happy with your radiator purchase. Please let us know if you need anything further.
Trads Customer Service Team
Great service & great products!
Great service, great product and delivered on time. I would highly recommend Trads
June 17, 2023
Reply from Trads
Thank-you for leaving ourselves a positive review, we’re delighted to hear you found both the service and our products exceeded your expectation. Please let us know if you need anything else.
Regards
Trads Customer Service Team
Reply from Trads
Thank-you for leaving ourselves a positive review, we pride ourselves on our excellent customer service and products, we’re delighted to hear you feel the same. Please let us know if you require anything else.
Trads Customer Service Team
Web side was good and easy to use
Web side was good and easy to use.
The communication was first class.
Delivery promt, in fact earlier than expected.
Plumber is coming tomorrow to fit after calling in today to do a site visit, he said he is really looking forward to installing it.
So far extremely satisfied.
June 8, 2023
Reply from Trads
Thank-you for taking the time to leave ourselves a review. We’re delighted to hear that we have exceeded your expectations in both the customer service received and the lead-time for manufacturing. Please let us know if you need anything else.
Regards
Trads Customer Service Team
Trads cast iron radiators
I had done a lot of looking at different cast iron radiator suppliers, together with measuring and checking, prior to purchasing from Trads. The Trads online tools for custom building the radiators was excellent and actually invaluable. I don’t think I could have got to this point without it. The efficiency and excellence of customer service has been first class from start to finish. Yesterday when the radiators were delivered, the driver was really careful and professional throughout. The first radiator is in today and looks fantastic. The heating engineers are really impressed with them and the quality of the valves, etc. I was nervous about how this all would work out but it couldn’t have gone better or more smoothly. Thank you very much.
June 20, 2023
Unprompted review
Reply from Trads
Good morning Neil,
Thank-you for leaving ourselves a review, we’re always delighted to hear that a customer is pleased with their purchase. We will ensure your positive feedback is passed on to our customer service team. If you need anything else then please do let us know.
Regards
Trads Customer Service Team
Very good communication on the phone
Very good communication on the phone. Excellent customer service and helpful advice. Fast and prompt response. Very satisfying service definitely will use them again as a plumber.
May 9, 2023
Reply from Trads
Hello Malick,
Thank-you for taking the time to leave ourselves a positive review. I’m pleased to hear you received excellent customer service, we pride ourselves on this and I’m glad to hear you feel the same. We look forward to receiving your next order.
Trads Customer Service Team
Reply from Trads
Thank-you for taking the time to leave ourselves a positive review, we’re pleased to hear you are happy with your purchase.
Trads Customer Service Team
Trads feels like the friend who is there to make sure you get exactly what you want.
Everyone I spoke to was delightful. Queries on colours and finishes were answered with the most personal helpful prompt responses I have ever met from any company. They really are lovely to deal with. The updates on production have been constructive and I cannot await arrival of my radiators! Very happy that dealing with this company has been such a positive part of restoring the room I am working on. Thank you Trads!
April 11, 2023
Reply from Trads
Thank-you for taking the time to leave ourselves a review, we really do appreciate you spending the time to leave such a positive review. I’m delighted to hear that the customer service team gave helpful prompt response. Once the room has been finished, we would look to see images of these if you would like to share them with ourselves.
Regards
Trads Customer Service Team
Reply from Trads
Thank-you for your review, we’re pleased to hear you are pleased with both our customer service and products purchased.
Regards
Trads Customer Service Team
Reply from Trads
Thank-you for leaving ourselves a review. We’re pleased to hear that you are happy with the product and delivery timescale. If you need anything else then please let us know.
Regards
Trads Customer Service Team
Excellent customer service &…
Excellent customer service & communication. Would not hesitate to use again and recommend very highly. Thank you so much for our beautiful radiator.
August 25, 2022
Reply from Trads
Thank-you for your kind words Karen, it’s always nice to hear that customers are happy with both our customer service and radiators. Please let us know if you need anything else.
Trads Customer Service Team
Brilliant rads just what we wanted and…
Brilliant rads just what we wanted and arrived in a reasonable time despite 6 inches of snow.
March 8, 2023
Reply from Trads
Thank-you for your review I’m glad to hear this arrived on time even with the weather! We’re pleased that the radiators are exactly what you were after.
Regards
Trads Customer Service Team
Company provides excellent service.
Company provides excellent service not only online orders but are helpful with phone orders explaining what is needed. Radiator arrived on time. Packaging was good. Product looked exactly like photos . Very happy to recommend this firm.
March 8, 2023
Reply from Trads
Good afternoon Mrs Davies, thank-you for taking the time to leave ourselves a review. I’m delighted to hear you were pleased with your radiator, and when you called us you found our team helpful.
Regards
Trads Customer Service Team
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