Treadmill Doctor Reviews 3,443

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... See more

Company replied

Rated 5 out of 5 stars

I contacted The Treadmill Doctor online looking for parts for my nearly 10 year old treadmill and advice: were the parts even available and could the average bear with tools but no repair manual repl... See more

Company replied

Rated 1 out of 5 stars

I had a deeply frustrating and painful experience with Treadmill Doctor while attempting to purchase a replacement motor control board. I honestly feel their practice is deceptive and predatory.  Th... See more

Company replied

Rated 5 out of 5 stars

A mouse got into my treamill, and actually chewed off one of the resistors, from my old motor controller board. This new one has the updated micro electronic components, and doesn't get hot like the... See more

Company replied

Company details

  1. Sporting Goods Store

Written by the company

Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Purchase part

I was looking for a treadmill belt for my Proform Zt3 machine and chatted with Mike, who was most helpful and was able to get one in about 4 days.

August 16, 2022
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Reply from Treadmill Doctor

Thank you for your great call-out and your 5-star review!

Rated 5 out of 5 stars

My fault on poor review, it should have been a great review!

My fault! I wrote a review about our new NordicTrack, but put it in the treadmill Doctor reviews. I have deleted that negative review…

Treadmill Doctor was great! I got the part I needed in just two days and was able to repair our old treadmill which we have to our son.

I am so sorry for my error.

Steve

September 14, 2022
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Reply from Treadmill Doctor

Thank you for letting us know! We appreciate you making it right and for your 5-star review! The Doc is In!

Rated 5 out of 5 stars

Perfect

Product as described and needed. Service is impeccable.

July 15, 2022
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Reply from Treadmill Doctor

Nice to hear! Thank you for your 5-star review!

Rated 5 out of 5 stars

Excellent service we got the part we…

Excellent service we got the part we needed and it fit perfectly on our treadmill very satisfied thank you

August 24, 2022
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Reply from Treadmill Doctor

You are welcome and we are glad to help! Thank you for sharing and for your very positive review!

Rated 4 out of 5 stars

Overall the treadmill deck is great

Overall the treadmill deck is great. My only complaint would be that I had to drill all the holes to install the deck which was time consuming

September 13, 2022
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Reply from Treadmill Doctor

Thank you for your positive review!
Manufacturers like to change up the spacing without notice so we ship without the holes to ensure the integrity of the deck. Kudos on the install as it can be tricky!

Rated 4 out of 5 stars

I originally received the wrong…

I originally received the wrong treadmill belts, but they sent the correct size the second time. I received both orders within a few days of placing the order and the staff was very helpful.

September 7, 2022
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Reply from Treadmill Doctor

Glad to hear everything worked out! We appreciate your patience and positive review!

Rated 5 out of 5 stars

Back up and ‘running’

The belt on our treadmill needed to be replaced so we ordered a new one through the treadmill doctor. We were easily able to find the right belt and ordered it. We paid the extra to have it shipped quicker and we’re very happy with the order to delivery time. Our treadmill is back up and “running”.

September 12, 2022
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Reply from Treadmill Doctor

Yes for the win! Glad to hear you are up and running! We appreciate your order and your 5-star review!

Rated 1 out of 5 stars

Local Service company refused to replace new tread I ordered from your company on my treadmill.

I ordered and received a replacement tread for Proform QT 835. The recommended service company refused to service my machine. So, I have a new tread with no means of installing it on my treadmill.

August 30, 2022
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Reply from Treadmill Doctor

Thank you for sharing your concerns.
Sadly, we do not have control over the few local companies in your area. If you would like to set up a technician visit or get another recommendation, please call 1-800-750-4766 option 2.

Rated 5 out of 5 stars

Very helpful service

Very helpful service! The gentleman I spoke with gave me wonderful and helpful information on how to replace and align the walking belt. Shipping was right on time and received the belt in 2 days. Well packed and in excellent condition. I will go through treadmill doctor again!

August 15, 2022
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Reply from Treadmill Doctor

Thank you for sharing your journey with us and your great call-out on our team! We appreciate your 5-star review and your order!

Rated 5 out of 5 stars

I've used treadmill doctor for a few…

I've used treadmill doctor for a few repair purchases, always great response also saying connected if there was a slowdown in a shipment and very well priced

August 19, 2022
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Reply from Treadmill Doctor

Great to hear! We thank you for your repeat business and your 5-star review!

Rated 5 out of 5 stars

Great service

Great service. Had an older recumbent stationary bike from Precor am I needed new pedals. The chat person was quick and told me exactly which part number to buy. I did, and it was the right part and they set the right expectation with delivery. I am very happy.

August 19, 2022
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Reply from Treadmill Doctor

Awesome news! Thank you for sharing and for your 5-star review!

Rated 4 out of 5 stars

Defective Part

You had to ship me parts twice to get it right. The part you sent initially didn't meet the specs of of the length as inscribed on the inner side of the belt. Operator labeled it as “defective part”before sending me another part, this time with a longer length.

September 8, 2022
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Reply from Treadmill Doctor

Thank you for sharing your concerns and for your patience in letting us make it right.

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