Treadmill Doctor Reviews 3,443

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... See more

Company replied

Rated 5 out of 5 stars

I contacted The Treadmill Doctor online looking for parts for my nearly 10 year old treadmill and advice: were the parts even available and could the average bear with tools but no repair manual repl... See more

Company replied

Rated 1 out of 5 stars

I had a deeply frustrating and painful experience with Treadmill Doctor while attempting to purchase a replacement motor control board. I honestly feel their practice is deceptive and predatory.  Th... See more

Company replied

Rated 5 out of 5 stars

A mouse got into my treamill, and actually chewed off one of the resistors, from my old motor controller board. This new one has the updated micro electronic components, and doesn't get hot like the... See more

Company replied

Company details

  1. Sporting Goods Store

Written by the company

Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Treadmill keypad replacement

Our treadmill had been left behind by the previous owners of the house we bought. We used the treadmill regularly for about 2 1/2 years. It stopped responding to presses on the control panel keys. I sent an email to Treadmill Doctor describing the problem. They responded within a day, sending information about the keypad replacement they said should work for my treadmill. I purchased the keypad and it arrived quickly. Following included instructions, I replaced the keypad in about 30 minutes and the treadmill has been working fine.

August 3, 2022
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Reply from Treadmill Doctor

Wonderful to hear you are up and running! Glad we could help!
Thank you for sharing and for your 5-star review!

Rated 5 out of 5 stars

The part came promptly

The part I ordered, an idler roller for a treadmill, came promptly. I watched a few YouTube videos, and replaced the defective roller. Runs as quietly as when it was new. The first time I ever attempted to repair or replace a part in anything!

September 7, 2022
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Reply from Treadmill Doctor

Kudos on the install as they can be tricky!
Thank you for sharing and for your 5-star review!

Rated 5 out of 5 stars

Great business to work with

We have ordered a few things over the past couple years from Treadmill Doctor. I am impressed with their customer service. If we needed to exchange anything or something wasnt right they were quick to make it right! 5 star company.

September 7, 2022
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Reply from Treadmill Doctor

Wow stellar review!
Thank you for your compliments and we appreciate your repeat orders!

Rated 5 out of 5 stars

Treadmill was delivered on time

Treadmill was delivered on time, and for the price I'm very pleased. Rows great with water resistance and so far seems to be exactly what I ordered and what I need.

September 7, 2022
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Reply from Treadmill Doctor

Nice to hear! Thank you for your 5-star review!

Rated 5 out of 5 stars

Your costumer Representative was very…

Your costumer Representative was very helpful when I had questions regarding Or thinking I had the wrong control board she got back to me very quickly and everything turned out fine thank you very much. Sandra

September 6, 2022
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Reply from Treadmill Doctor

Thank you for your great call-out and your 5-star review!

Rated 1 out of 5 stars

The product i bought from you broke in…

The product i bought from you broke in 2 weeks.and is a big hassle to get it replaced.

September 6, 2022
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Reply from Treadmill Doctor

Thank you for sharing your concerns.
Professional installment is sometimes the best choice when replacing the deck. In truth, the 1800I is best suited for walking or light jogging and if you are exercising on a daily basis you will have more wear and tear than most.

Rated 5 out of 5 stars

Rollers and Motor Drive Belt for PaceMaster Fold Up Gold Elite

All parts fit well. The rollers, especially the bearings mounting and fit inside the rollers, may be better than original. The bearings in the new rear roller look very heavy duty and industrial. The treadmill is from about 2011. It now runs with less noise than when new. Very smooth and almost eerily quiet. Packing of, and packing material, of the shipment could have been done better. A little bit better clarity in the product details on the website would help. I was not 100% confident that I had ordered the correct items, because there were several choices. Other than those two anomalies, all worked out very well and we are happy with the results. Tracking takes awhile to get the tread belt in alignment and centered, so please be patient and make small adjustments. It appears to be temperature dependent.

September 6, 2022
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Reply from Treadmill Doctor

Better than the original is music to our ears!
Thank you for your honest review and sharing your experience with us.

Rated 5 out of 5 stars

Great reliable service

Arrived on time and had our treadmill running better than new!

September 5, 2022
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Reply from Treadmill Doctor

Like new ROCKS! Thank you for your 5-star review!

Rated 1 out of 5 stars

Wrong person

You sent my a package purchased by another customer in another state...I have contacted you customer service and they are correcting you shipping department error.

September 5, 2022
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Reply from Treadmill Doctor

Thank you for sharing your concerns.
Our records reflect your motor is no longer available at the supplier and our replacement motor did not fit your frame.
The only shipment we show is to the address you provided when you ordered.

Rated 5 out of 5 stars

Fix your treadmill without a repairman

Was able to get the part I needed to fix my Sole treadmill for a fraction of the cost a repairman quoted.

September 5, 2022
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Reply from Treadmill Doctor

Absolutely wonderful news! Thank you for sharing and for your 5-star review!

Rated 5 out of 5 stars

Treadmill track

Tech was helpful in helping my get the right part. It arrived quickly and fit great.

September 2, 2022
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Reply from Treadmill Doctor

Great to hear! Thank you for your 5-star review!

Rated 5 out of 5 stars

Great service and product.

Product arrived quickly and packaged well. It was exactly what I needed when I could not find anywhere else. Will use Treadmill Doctor again. Great service.

September 1, 2022
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Reply from Treadmill Doctor

Repeat business is always appreciated!
Thank you for your words of praise and your 5-star review!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Loved doing business with them. They are my go to company for parts and service for my Bowflex tread climber.

September 1, 2022
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Reply from Treadmill Doctor

Thank you for your great call-out and stellar review!

Rated 5 out of 5 stars

Great belt, perfect fit

Belt arrived on time and fit perfectly. My treadmill now runs and feels like it’s brand new. Price was perfect. Very happy with your product.

September 1, 2022
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Reply from Treadmill Doctor

Feeling brand new rocks totally! Glad to hear you are up and running! Thank you for your order and your 5-star review!

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