Treadmill Doctor Reviews 3,443

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... See more

Company replied

Rated 5 out of 5 stars

I contacted The Treadmill Doctor online looking for parts for my nearly 10 year old treadmill and advice: were the parts even available and could the average bear with tools but no repair manual repl... See more

Company replied

Rated 1 out of 5 stars

I had a deeply frustrating and painful experience with Treadmill Doctor while attempting to purchase a replacement motor control board. I honestly feel their practice is deceptive and predatory.  Th... See more

Company replied

Rated 5 out of 5 stars

A mouse got into my treamill, and actually chewed off one of the resistors, from my old motor controller board. This new one has the updated micro electronic components, and doesn't get hot like the... See more

Company replied

Company details

  1. Sporting Goods Store

Written by the company

Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Treadmill doctor has been good over the…

Treadmill doctor has been good over the past 20 years of support and repair advice. I can get the parts I need for most equipment. The refund and return department has always been great, the best

August 31, 2022
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Reply from Treadmill Doctor

Thank you for your continued orders and your positive review!

Rated 4 out of 5 stars

All good

All good; would have helped to have an email notification of when to expect delivery.

August 31, 2022
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Reply from Treadmill Doctor

Thank you for your positive review!

Rated 5 out of 5 stars

Great experience

Great experience. Shipped as promised and a quality product. Also thanks for the you tube video, it really helped.

August 31, 2022
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Reply from Treadmill Doctor

You are most welcome! We appreciate your 5-star review!

Rated 4 out of 5 stars

The website was easy to navigate and…

The website was easy to navigate and the costs were reasonable. It seemed to take an unusual amount of time to receive the shipment.

August 31, 2022
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Reply from Treadmill Doctor

Thank you for your patience with our carrier and your positive review!

Rated 5 out of 5 stars

Hard to find part for our treadmill.

Hard to find part for our treadmill. Our treadmill is back up and running thanks to the Treadmill Doctor. Received the part quickly.

August 31, 2022
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Reply from Treadmill Doctor

Woohoo for the win! Thank you for your 5-star review!

Rated 5 out of 5 stars

Extremely knowledgeable

Extremely knowledgeable. Fixed our machine hadn’t had any trouble it works good as new. I would recommend to anyone who is needing work on their exercise equipment.

August 31, 2022
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Reply from Treadmill Doctor

Thank you for your stellar 5-star review!
We appreciate your order and your words of praise!

Rated 5 out of 5 stars

Couldn’t ask for a better service…

Couldn’t ask for a better service program when on YouTube follow their instructions for basic troubleshooting ordered the part he sent the part out very quickly put it in everything works beautifully thank you very much

August 31, 2022
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Reply from Treadmill Doctor

Yes for the WIN!
Thank you for watching our instructional video and for your 5-star review!

Rated 5 out of 5 stars

treadmill Key replacement

Located treadmill Key replacement thru seller. Item arrived as described and transaction was smooth. Seller communicated process via email. I would definitely do business with The Treadmill Doctor again.

August 30, 2022
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Reply from Treadmill Doctor

Every word is music to our ears!
Thank you for making the day brighter and for your 5-star review!

Rated 5 out of 5 stars

The replacement sleeve was fine

The replacement sleeve was fine. Instructions could be better. This is the second time I did a treadmill front roller sleeve replacement. The first time, I didn't know that two people are needed to ensure that heating is evenly accomplished and lumps do not occur. Yes, i looked at videos, but Treadmill Doctor could do us all a favor by spending a few more words on instructions.

August 26, 2022
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Reply from Treadmill Doctor

Thank you for your 5-star review!
We are currently updating our videos and will do our best to comply!

Rated 5 out of 5 stars

wife's treadmill quit working

wife's treadmill quit working. I figured it was a control board but wasn't sure so I called and talked to a tech. I described the problem ordered the part - it arrived 2 days later in the afternoon. Instructions were simple to follow but i didn't really need them.

My only question was the existing (old) control board has a plug for a ground wire mounted to the frame of the unit. New one didn't.

I did have to reverse the wires for the incline motor. Motor speed was accurate with no adjustment needed.

All in all it took me about 1/2 hour to do everything.

I will say I'm somewhat mechanically inclined so I'm not afraid to tackle things like this. But basically you take the cover off the motor area. Take 2 screws loose that mound the board to the unit. Then it's a matter of unplugging 1 set of wires and installing on the new board - 1 set at a time.

It may have gone a little faster because I had a 4 year old helping me and when it came time to plug in and test - he kept his fingers crossed (must have worked). now my wife can get back on that horse and start walking again. (I walk outside).

TY Treadmill doctor. Very good experience.

August 25, 2022
Unprompted review
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Reply from Treadmill Doctor

Thank you for sharing your journey with us!
Kudos on the install and helpful partner!
We appreciate your order and your 5-star review!

Rated 1 out of 5 stars

Service was good but part not available

Mike was nice but the treadmill repair kit didn’t work for my machine. I’m still waiting for my money to be returned after 3 weeks of sending back the kit.

August 25, 2022
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Reply from Treadmill Doctor

Thank you for sharing your concerns. Your return was received and has been refunded. It is a shame it was not compatible!

Rated 5 out of 5 stars

Y’all were very knowledgeable website…

Y’all were very knowledgeable website was very easy to operate around and when I picked it up from the warehouse in downtown Memphis the lady was super nice.

August 25, 2022
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Reply from Treadmill Doctor

Great to hear! Thank you for your 5-star review!

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