Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I contacted The Treadmill Doctor online looking for parts for my nearly 10 year old treadmill and advice: were the parts even available and could the average bear with tools but no repair manual repl... See more
Company replied
I had a deeply frustrating and painful experience with Treadmill Doctor while attempting to purchase a replacement motor control board. I honestly feel their practice is deceptive and predatory. Th... See more
Company replied
A mouse got into my treamill, and actually chewed off one of the resistors, from my old motor controller board. This new one has the updated micro electronic components, and doesn't get hot like the... See more
Company replied
Company details
Written by the company
Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!
Contact info
Kansas Street 1333, 38106, Memphis, United States
- 800-750-4766
- doc@treadmilldoctor.com
- treadmilldoctor.com
3.7
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great online customer service
Great online customer service! Ordered 2 belts for different treadmills both fit perfectly thank you I will be back for more
August 25, 2022
Reply from Treadmill Doctor
Thank you for your wonderful call-out and your 5-star review!
All repeat business is greatly appreciated!
Reply from Treadmill Doctor
Thank you for your positive review!
Reply from Treadmill Doctor
We appreciate your stellar words and 5-star review!
Had exactly what I needed
Had exactly what I needed. Gave fast friendly service and delivery in the rollers for my Eliptical. Great job! Thanks Treamill Doctor!!
August 24, 2022
Reply from Treadmill Doctor
You are most welcome! Thank you for your 5-star review!
Great customer service
Great customer service and feedback. But still didn’t resolve the issue.
August 24, 2022
Reply from Treadmill Doctor
Thank you for sharing your concerns. If the belt is not the issue then it could be electrical. There are quite a few tests you can do - check out https://www.treadmilldoctor.com/electrical-problems
Good description and was correct part.
August 24, 2022
Reply from Treadmill Doctor
Thank you for your 5-star review!
Helped fix my mistake
Staff was very accommodating. Helped me when I ordered the wrong size belt and kept me informed all the way through the process even with a few hiccups.
August 24, 2022
Reply from Treadmill Doctor
Glad to hear all is well! We appreciate your patience and your 5-star review!
Treadmill Doctor sent me the wrong part…
Treadmill Doctor sent me the wrong part - I sent them an email about this and have not heard back!
August 23, 2022
Reply from Treadmill Doctor
Thank you for sharing your concerns.
We have reached out offline.
Great customer service
Wrong item was sent. They quickly acknowledged the error and sent the correct material with no extra charge or fuss. A great operation to seal with
August 23, 2022
Reply from Treadmill Doctor
Thank you for your 5-star review!
BEST CUSTOMER SUPPORT AND TECHNICAL HELP
August 23, 2022
Reply from Treadmill Doctor
Thank you for your 5-star review!
They forgot to ship at first
They forgot to ship at first. Then when I called they were very helpful and shipped it next day air at no cost. Parts worked perfectly!! Highly recommend!!
August 23, 2022
Reply from Treadmill Doctor
Thank you for your 5-stars!
My order was quick and easy!
August 22, 2022
Reply from Treadmill Doctor
We appreciate your 5-star review!
Reply from Treadmill Doctor
Awesome news! Thank you for your 5-star review!
The replacement part worked fine
The replacement part worked fine. My issue is that instead of paying a one time fee for the part, it was chopped into several payments which makes no sense.
August 22, 2022
Reply from Treadmill Doctor
Thank you for sharing your concerns.
The payment choice is left to the customer.
Several payments over time means the "Afterpay" link was chosen when you checked out of your order.
The Purchase was programed to be…
The Purchase was programed to be delivered in one week and it was delivered in one and a half month.
August 22, 2022
Reply from Treadmill Doctor
Hello and thank you for sharing your concerns.
The carrier lost your package and our wonderful customer service team stepped right up once you communicated your issue to us. International deliveries can be tricky at times.
Reply from Treadmill Doctor
Thank you for sharing and for your 5-star review!
Reply from Treadmill Doctor
Thank you for your 5-star review!
Item was shipped as quickly and…
Item was shipped as quickly and received as ordered. As it turned out, I did not need the part so they sent a return authorization, and credited my account. I would definitely use them again!
August 21, 2022
Reply from Treadmill Doctor
Glad your machine is working and all is well! We appreciate your 5-star review!
Great service
I previously sent a bad review about this company in error, thinking it was my original treadmill manufacturer. I'm sorry. Here is what I really think about Treadmilldoctor.com:
I gave them my serial number. They told me what belt I needed. I got it in about 2 days. Great service. Better price than the original manufacturer.
August 20, 2022
Reply from Treadmill Doctor
Thank you for sharing your concerns.
Our records show you ordered (1) item on 7/22/22, we shipped 7/22/22, and carrier delivered on 7/26/22.
No other order for you exists in our database.
Good price and fast shipping on a hard…
Good price and fast shipping on a hard to find part for my Precor treadmill. Thank you
August 19, 2022
Reply from Treadmill Doctor
You are most welcome! Thank you for your 5-star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.