Trent Stairlifts Limited Reviews 

160
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Prompt service . Stairlift was fitted within four days of ordering . Engineer Owen completed installation and all paperwork very efficiently in under two hours . Everywhere was left clean and tidy .... See more

Rated 5 out of 5 stars

From the moment I rang them in a state of panic due to my father’s deteriorating condition almost overnight and I was worried that we couldn’t get him downstairs in the extreme heat, Trent Stair Lifts... See more

Rated 5 out of 5 stars

From my first phone call, answered by a pleasant -voiced gentleman, who was really helpful, to a gentleman who called to measure up for the stairlift and explained all the fitting required and the var... See more

Rated 5 out of 5 stars

After initial contact- Dan arrived the next day to measure and gave us a quote instantly - no hard sell- just gave us the information politely. We decided to rent and within 4 days the stairlift was... See more

Company replied

Company details

  1. Mobility Equipment Supplier

Written by the company

Local Nottingham stairlift company, offering installation of New, Reconditioned or a Rental straight and curved stairlifts. Free quotations and no obligation. We can service and repair your stairlift. Warranties offered on straight and curved stairlifts. Removals of straight and curved stairlifts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(160)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Curved Acorn Stair lift

Recently just purchased a curved Acorn T565 stairlift. Very pleased we found Trent stairlifts, excellent price and was nice to deal with family company.

We had alpt of quites but these were very reasonable conpared to others.

Many thanks

December 12, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your review on your curved Acorn 180 stairlift, it was a pleasure to help you.

Many thanks

Rated 5 out of 5 stars

Best prices locally and great service

Daniel was friendly and knowledgeable. I recently had installed the Acorn T700 straight Stairlift, I was eally pleased with this local stair lift company and their professionalism.

Trent Stairlift was the best price I found, and I got several quotes prior to choosing. I chose to not go with a national company like Acorn or Stannah as their quotes compared to Trent Stairlift were very expensive.

To summarise, Trent Stairlift were great. Professional and the best price locally. I would recommend to all my frends and family.

Thank you for a brillant service.

December 6, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your review on your Acorn T700 130 stairlift and thank you for your honesty. we are always very competitive on price and we will always keep it that way.

Yes we agree for sure, you are always best to get a quote of a local stairlift company as they will be a big difference to a national company quote on price.

Many thanks

Rated 5 out of 5 stars

I cannot fault this company

I cannot fault this company.
Dan and his team quotes for a rental stairlift quickly and extremely professionally.
We were in urgent need and the stairlift was installed within the week.
Would highly recommend them.

November 11, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your kind review on your rental curved Acorn stairlift, we are glad we could help.

All the best for the future
Trent Stairlifts

Rated 5 out of 5 stars

Stairlift in less than a week

Rang the company on Monday after searching for a local stairlift installer and it was installed by Thursday evening, following a survey (and useful advice) on Tuesday. Installer gave my mum a thorough demo and explanation. Excellent service all round.

November 2, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your review Mr Peverill. We can often install a stairlift within a few days from surveying a customers staircase.

Thank you

Rated 5 out of 5 stars

Very professional friendly company from…

Very professional friendly company from start to finish very efficient was very happy to answer every question we asked or anything we required help with
everything was gone over to ensure was happy with everything before during and after the stairlift was footed definitely recommend this company

October 17, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your kind words on your curved Acorn T565 stairlift. We are always here to help every customer.

Many thanks

Rated 5 out of 5 stars

Stepped-Up where other companies failed!

Contacted other companies who failed to deliver a quote and fitting dates within a reasonable time span. In comparison Trent Stairlifts had it quoted and fitted within 10 days. The standard and quality of both the stairlift and the workmanship was excellent. Also the training given to my mother was first class. I feel confident that any follow up customer service will be as professional as the installation. All this and they were reasonably cheaper than the other quotes I eventually received from competitors. Cannot recommend this company highly enough.

October 12, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your honest review on Brooks T700 straight stairlift. We always try to install our stairlifts as quick as we can, even if we do have to order a powered hinge rail. We wish you and your family all the best for the future.

Many thanks

Rated 5 out of 5 stars

A great experience

A great experience, from quote to fitting. Prompt, reliable, great communication. Thank you.

October 4, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for taking the time to leave a kind review on your Brooks stairlift.

Kind regards

Rated 5 out of 5 stars

Excellent Service

Very pleased with Trent Stair Lifts.
Excellent Service & Quality
Would highly recommend

August 2, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your review Stan on your stairlift, much appreciated.

Many thanks

Rated 5 out of 5 stars

Good, friendly service.

Right from my first phone call Dan was helpful and responsive. He came out to measure up for Mum's stairlift promptly and provided a quote with no pressure. Once we went ahead we were kept fully informed about when the system would be installed. The actual installation was done quickly and tidily.

July 29, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your review on slimline stairlift, we appreciate your feedback.

Thank you

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Good advice and efficient installation. can certainly recommend this company.

July 21, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you, we always try to be as neat and tidy as possible. Thank for your review on your Acorn T700 straight stairlift.

Many thanks

Rated 5 out of 5 stars

Found this company on a Google search…

Found this company on a Google search and I am so glad I did.
Dan came to see us to measure up and show us the range of stairlifts available.
No pushy sales , just measure, listen to our requirements and left us with recommendations and a quote.
Had the lift fitted today, no mess, no fuss by a great installer Matt.
After installation he fully demonstrated the lift and answered all our questions.
What a pleasure doing business with you. 5 stars, highly recommended.

May 24, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your kind words, we always offer a free quotation with no obligation and we are always here to help in any way we can.

We are glad the stairlift is helped and all the best for future.

Many thanks

Rated 5 out of 5 stars

The fitter had a pleasant and…

The fitter had a pleasant and professional manner, explaining things carefully and made sure we were happy and confident with the operation of the
lift.

May 18, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank for taking the time to leave a review on the stairlift and the /stairlift engineer we appreciate it.

Thank you

Rated 5 out of 5 stars

HELPING STAIRS

Well, never thought I would come to this but this stairlift….wow, I not out of breath no more…lol.
The guys who installed this were awesome, very professional.
I would recommend them to anyone, thanks lads….

April 20, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for the review on your Curved stairlift. We are happy to hear it’s been a big help and thank you for your kind words on some of our stairlift engineers.

Many thanks

Rated 5 out of 5 stars

Very professional

Very professional, and worked quickly and neatly.
Nice guys too.

April 11, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your review on your stairlift, we will pass the message on to the stairlift engineers who installed it.

Thank you

Rated 5 out of 5 stars

I'm currently renting a stairlift due…

I'm currently renting a stairlift due to a foot injury. I chose Trent Stairlifts because of all the positive reviews. I would also highly recommend this company. From initial contact to fitting, everything was very efficient, professional and totally hassle-free. Dan himself was very helpful, friendly and informative. I am pleased with the lift and happy that I can keep renting until my foot finally gets fixed.

March 30, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you Mrs Totty for your nice review. We’re happy to hear your rental straight stairlift has been helpful whilst you had to recover with a foot injury. Renting is a good way for a lot of customers.

We wish you all the best for the future

Trent Stairlifts

Rated 5 out of 5 stars

Highly recommend

Dan was great to deal with - friendly and down to earth. He impressed us by asking if he should wear shoe protectors/face mask on arrival. Information given was straightforward. No hard sell. Arrived when he said he would. Stairlift fitting done with no mess left behind. Would highly recommend!

March 9, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your nice review. Our stairlift engineers are always mindful when going into customers homes & thank you for your honesty.

Many thanks

Rated 5 out of 5 stars

Prompt, polite and easy to deal with.

After initial contact- Dan arrived the next day to measure and gave us a quote instantly - no hard sell- just gave us the information politely. We decided to rent and within 4 days the stairlift was installed and instructions on use given very clearly. No complicated contracts- Installation fee paid and first month rent paid direct when installation was complete and a SO/DD set up for the monthly payments. We can cancel when ever suits us and they will come to remove the stairlift. Very happy with their service.

March 9, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your nice review. Renting a stairlift is a good option and we don't get anybody in a contract like other companies.

We let any customer rent the stairlift for as long as they like, on a pay as you go by monthly basis. We wish you all the best in the future Jane and we're happy to hear we helped.

Many thanks

Rated 5 out of 5 stars

What a great company to deal with

What a great company to deal with, I cannot rate them highly enough.
When you Google a company and you are nervous wondering if you have picked the right one. Absolutely have with these..
No nonsense, no hard sell, just simple straight advice, quick turnaround and pleasure to deal with. Excellent service.

January 19, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your kind review, one thing we never do is hard sell. We always try and help each customer with there needs and free advice always.

Kind regards

Rated 5 out of 5 stars

Honest, well priced and efficient service

We contacted Dan based on online reviews and he came to measure up and quote the following day. Our dad had been admitted to hospital on Christmas morning so we were keen to get a stairlift installed as soon as possible. Dan was so professional, there was no pressure or sales pitch, just a solution to dad's difficult stairs. We decided to go ahead with Dan, even cancelling our other appointments, and are so pleased. Dan managed to install the stairlift just over a week later despite it being New Year. The price was very competitive, service was outstanding and the installation went smoothly. Would definitely recommend.

January 7, 2023
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for taking the time to leave a review. We're always here to help every customer and we are so happy to hear your rental Acorn T565 curved stairlift has helped your Dad.

We wish you all the best to you and your family for the future.

Many thanks
Trent Stairlifts

Rated 5 out of 5 stars

Fantastic customer service from Trent…

Fantastic customer service from Trent stairlifts. Can’t fault the experience from our first phone call to the day the stairlift was fitted. No sales pressure at all….just very good advice on the options that best suited my circumstances. Stairlift fitted 4 days after initial contact. I would not hesitate in recommending this company.Big thank you to Dan.

December 15, 2022
Unprompted review
Trent Stairlifts Limited logo

Reply from Trent Stairlifts Limited

Thank you for your review on your stairlift, we appreciate your kind feedback and we will pass the message on.

Kind regards
Trent Stairlifts

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look