Mike helped with our mortgage and re-mortgage applications from start to finish, and beyond. He provided excellent financial advice by recommending the best solution for our needs. He handle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Mike helped with our mortgage and re-mortgage applications from start to finish, and beyond. He provided excellent financial advice by recommending the best solution for our needs. He handle... See more
Company replied
Mike was extremely insightful and helpful in organising our mortgage for our first property purchase. He was able to explain every step of the way to us and made the whole process painless! Would high... See more
In the past Mike has completed 3 mortgages for me. Dealing with everything from start to finish always professional, great communicator and always listens to the ask. Recently Mike has completed a... See more
Company replied
At all times there was clear communication, quick responses, with always our best interests at the forefront of everything. Took what could have been another stressful part of a property purchase and... See more
Company replied
Mortgage Broker Liverpool and Skelmersdale. We are independent mortgage brokers call FREE on 0800 035 2989. True Cost Mortgages, 3rd Floor,1 Mann Island, L3 1BP
1 Mann Island, L3 1BP, Liverpool, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have nothing but outstanding feedback for true cost mortgages and in particular Mike Roberts who has been exceptional at communication and making me feel a valued customer. I highly recommend TCM and Mike to anyone
Mike is excellent at what he does. Very knowledgeable and very patient! It’s very easy to stay in contact with him, via phone, text or email, even when he was in Australia and we were in Thailand. Very highly recommended.
Mike has been our Financial advisor throughout our mortgage application; he opened the door we many times found shut.
Through all the process, he has helped us stay positive and relaxed in some challenging times. We could not recommend him highly enough.
Thank you Mike for being there for us.
Paul & Ruth Hayes
A really friendly and very helpful broker. Gave frank and honest advice and discussed a wide range of options, but was always focused on getting me the best deal. Top notch!
Lennie and True Cost Mortgages have been a tremendous help right from the beginning of my first home buying journey. He walked me through all the ins and outs of the process and was always happy to explain anything I was unsure on. He came recommended from a close friend and I've already recommended the company to a coworker.
I have nothing but praise for True Cost Mortgages. My remortgage was handled by Mike Roberts who was so professional and explained very clearly, and with great patience, every step of the remortgaging process. Mine was not a straightforward one, yet Mike made me feel very well looked after and that nothing was too much bother.
I would recommend anyone who is considering a remortgage to use this company. I will definitely be using them again.

Reply from True Cost Mortgages
After a negative experience with previous mortgage advisors it was a breath of fresh air to meet and deal with Lennie. Brilliant communication and made to feel involved with the whole process. Loads of updates, because a first time buyer or not you want to know what’s going on and not feel you’ve been forgotten about. That was two years ago and starting a new journey and straight back to Lennie I go as couldn’t fault a thing. Thanks again.
I have been with Mike for years and yet he has never failed me still to this day. Even waiting for my next review in 5 years mike emails to remind me, he is helpful, polite and knows how to treat his customers very friendly.

Reply from True Cost Mortgages
Excellent service. Highly recommended.
Mike Robert is really helpful.
Mike is great , sorts out everything, any issues pops up through the process he challenges/ fixes them and gets it done for you , would recommend 👍
This was our second mortgage we’ve arranged through True Cost Mortgages and our experience has been fantastic again. Mike was extremely helpful in explaining our different options when remortgaging and found us a really great rate. One of the best parts of the service is how prompt everything is and the support throughout the whole process. In under 10 days we had gone from first email to having the survey completed and full mortgage offer confirmed. All our family use Mike and we would recommend the service to anyone looking for a good rate and great support in navigating the sometimes complicated mortgage world!

Reply from True Cost Mortgages
Would highly recommend. Lenny was great in explaining everything & very quick with communication. The whole process was well explained and straight forward
Mike Roberts, was fantastic. He helped us navigate a complex mortgage process and got us great deal on our first home. Would certainly use his services again!

Reply from True Cost Mortgages
Absolutely First Class service, Lennie was on the ball every step of the way kept us up to date, and got us a great deal. Very professional and would highly recommend
Caroline & Michael
Mike is a real help and and stays with you through the process trying to make a deal work. Tenacious and reliable and he has done several deals for me and made a great success.
Mike has been extremely helpful to me over the last few months, as a first time buyer the mortgage process was very daunting and he made the process smooth and easy to understand. He has been incredibly patient with me and I cannot thank him enough, amazing service, I would 100% recommend!
We are first time buyers that didn't have much understanding about how to get a mortgage. Lennie Brown was our mortgage avdicer and he was brilliant. So helpful and on hand when ever we needed him. From answering our questions to offering support even when our mortgage offer had come through. We are so thankful for all the hard work Lennie put in for us. It wasn't an easy process for us but that didn't stop him giving us 100% of his help. I would definitely us Lennie again to get a mortgage. Thank you!
From start to finish the service we received was excellent. We were continually updated regarding our mortgage application, supported with the necessary documents that we needed to complete the process and emails were dealt with promptly. What could potentially be a stressful situation was completely stress free! We would totally recommend True Cost Mortgages and will continue to use their services again in the future.
Many thanks.
MIKE IS PROMPT AT AND EFFIECIENT POLITE AND ANSWERS ANY QUESTIONS HONESTLY AND EXPLAINS YOUR OPTIONS IN LAYMAN TERMS ,WHILST GETTING YOU THE BEST DEAL .
HAVE USED HIS SERVICES MANY TIMES AND WOULD RECOMMEND HIM
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.