I had no idea that TFA no longer trading, it was only in the past couple of days i wondered why my pre-probate payment hadn't been withdrawn. So what happens to the money ive paid for this service
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The gentleman (Toby Green) who came to see us, was a really nice man. He went over and explained things that we didn't understand. We really feel at ease and peace of mind now we've got all this so... See more
Company replied
Paul one of your advisors came on Monday evening. He guided us through the process of writing a will and making sure that provision was made for our children in the event of our death, so they could s... See more
Company replied
Your Representative who came to our house to explain and guide us through the first stage of our Wills and Power of Attorney was very pleasant, helpful and thorough. She explained what we had to do.... See more
Company replied
Company details
Written by the company
Trust Family Associates are an independent provider of later life planning services. Working with specialists we offer the best estate planning services at affordable prices. All our probate and trust services are delivered by one of a panel of SRA regulated solicitors wherever regulated activities are required.
Contact info
Metropolitan House, SK8 7AZ, Cheadle Hulme, United Kingdom
- 0800 066 2563
- hello@trustfamilyassociates.co.uk
- trustfamilyassociates.co.uk
3.9
Great
746 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very polite when chatting,answered all…
Very polite when chatting,answered all my questions and no pressure at all. Very professional
August 1, 2024
Reply from Trust Family Associates
Good morning, thank you for your wonderful review today, we are delighted our agent was polite and professional when answering all your questions, helping you to choose the right plan to suit yourself, welcome to Trust Family Associates, please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
No carry on Trust formation and most…
No carry on Trust formation and most importantly hidden fees around formation and set up specially on vulnerable person trust
July 18, 2024
Reply from Trust Family Associates
Good morning, thank you for your feedback, please note, we have attempted contact with you this morning to discuss your journey with us, unfortunately to no avail. Please accept our apologies for any concern or frustration that has been caused regarding your journey with us, as I can assure you that is never our intention, please do not hesitate to contact us should you require any further information, and to discuss any concerns you have.
Kind regards,
Julie.
Pure boredom
We where subjected to a 2: 5 hour session of stuff that we didn’t to hear, in the end I paid to end it all
July 30, 2024
Reply from Trust Family Associates
Good morning Mr Snelson, thank your feedback. We are sorry to hear the appointment went on longer than usual. Please note, we have attempted contact this morning in the hopes to offer reassurances to your queries. Please contact us on 0800 066 2563 at your earliest convenience.
Kind regards,
Julie.
Paul one of your advisors came on…
Paul one of your advisors came on Monday evening. He guided us through the process of writing a will and making sure that provision was made for our children in the event of our death, so they could sell the property and have the funds for themselves. He spent 2 hours explaining the process and we have decided to proceed with his advice and write our wills.
July 29, 2024
Reply from Trust Family Associates
Good afternoon Louise, thank you for your wonderful review today, we are delighted Paul was helpful when choosing the right plans to suit yourselves, he will be delighted with your feedback as are we. Welcome to Trust Family Associates and please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
The 1st phone call which happened…
The 1st phone call which happened before I’d got off the page, said it was a free consult on a will/poa, no pressure to buy. When the man came around I felt a pressure to commit, if he hadn’t rung the area boss I’d have been paying nearly twice as much. After some thought I decided it was too expensive for me and I didn’t like the mixed messages on what was what and wasn’t on offer.
July 23, 2024
Reply from Trust Family Associates
Good morning Mrs Craik, thank you for your feedback and for your time today on the phone to discuss your journey with us. Please again accept our apologies for any concerns caused, I do hope I have put your mind at ease confirming your plan has been cancelled and you will receive your refund.
Kind regards,
Julie.
Pleased with the help and advice that …
Pleased with the help and advice that was given us
July 24, 2024
Reply from Trust Family Associates
Good morning Mrs Sandwell, thank you for your kind review, we are pleased to hear our agent was helpful when explaining the various products we have to offer, and choosing the right plan to suit yourself, welcome to Trust Family Associates and please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Very professional agent (James Quigley)
Very professional agent (James Quigley)
Explained everything in detail, answered our questions respectfully, took time to ensure we understood what we were buying. Got us a good deal!
July 25, 2024
Reply from Trust Family Associates
Dear Susan, thank you for taking the time out of your day to share your Trust Family Associates experience. We are are thrilled to hear that James was very professional, respectful and patient during your time together. A Power of Attorney is a powerful legal document which allows you to appoint an individual of your choice to look after your affairs when the time comes. Should you need anything further please don't hesitate to contact us at anytime.
Kind regards
Daniel
good product
The gentlemen who attended were pleasant and knowledgeable about the product, and fully explained it, so I decided to go ahead with it. However I felt the salesman assumed I would be purchasing by requesting ID documents and payment before I had actually made that decision.
July 19, 2024
Reply from Trust Family Associates
Good morning Diana, thank you for sharing your feedback with us. We are happy to hear that you found your journey to be pleasant and knowledgeable. It is great to see you have purchased the right product for your needs. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
I was very impressed with Aaron Myatt
I was very impressed with Aaron Myatt . He was very precise and I was able to understand the presentation he gave. He was extremely patient with things that I didn't understand and went over every thing thst I was unsure of. He was very smartly dressed and I found him easy to talk to.
July 25, 2024
Reply from Trust Family Associates
Good morning Rose, thank you for taking the time out of your day to leave your review. We are thrilled that you found Aaron to be impressive, precise and extremely patient. He will be delighted with your comments. Welcome to Trust Family Associates and thank you for choosing us to place your affairs in order for your loved ones. Please do not hesitate to contact us to discuss anything additional.
Kind regards
Daniel
No pressure.
Explained everything in a way I can understand with options.
Pleased to complete process during meeting. Now I can await documents and feel the worry is over should something happen to me.
July 24, 2024
Reply from Trust Family Associates
Dear Deborah, thank you for sharing your 5 star review. It is great that you were happy to confirm the process during your meeting with Ashley. We look forward to you receiving the documents. Welcome to Trust Family Associates and thank you for choosing us to place your affairs in order for your loved ones. Please do not hesitate to contact us to discuss anything additional.
Kind regards
Daniel
Reply from Trust Family Associates
Good afternoon Deborah, thank you for your wonderful feedback. We are delighted our agents were informative when explaining the various products we have to offer, please do not hesitate to contact us should you require anything further.
Kind regards
Daniel
useful information provided re planning…
useful information provided re planning for the future benefit of the family
July 23, 2024
Reply from Trust Family Associates
Good morning Mr Mills, thank you for your kind review, we are pleased our agent was informative when discussing the products we have to offer, helping you to choose the right plan for yourself and your family. Please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Very efficient and friendly service.
July 25, 2024
Reply from Trust Family Associates
Good morning Ms Eldrige, thank you for your wonderful review, we are delighted our agent was friendly and efficient when explaining the various plans we have to offer, welcome to Trust Family Associates and please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Friendly service
Friendly service. Very informative. Didnt hurry or pressurise us. Thank you
July 23, 2024
Reply from Trust Family Associates
Good morning Mrs Dunn, thank you for your wonderful review, we are delighted our agent was friendly and informative when explaining the various products we have to offer, please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Reply from Trust Family Associates
Dear Dennis, thank you for your review with Trust Family Associates. It is great that your experience provided interesting and informative information in the support of helping protect your family. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
First of all your representative Gary… A very genuine, lovely fella.
First of all your representative Gary was lovely. He wasn't at all pushy (which would have put us off straight away) and explained everything in great detail.
July 12, 2024
Reply from Trust Family Associates
Good afternoon Sylvia, thank you for your 5 star feedback! It is great to hear that Gary was very thorough and informative during your appointment. Welcome to Trust Family Associates and thank you for choosing us to place your affairs in order for your loved ones. Please do not hesitate to contact us to discuss anything additional.
Kind regards
Daniel
Reply from Trust Family Associates
Dear Mrs Owen, thank you for taking the time out of your day to provide your kind comments! It is great to read that Paul was very helpful during your appointment. We are pleased you have found the most suitable package for your loved ones. Should you require anything further please do not hesitate to contact us.
Kind regards
Daniel
Home visit
We still have a few questions to be answered! Which hopefully will be addressed in the next few days. I was under the impression the visit was an interim meeting to discuss our wants as to a will making etc - understand what has been said but still in the dark about the wills to be drafted and how the procedure will be conducted. Very very unsure!! Certainly not what I expected!!
July 15, 2024
Reply from Trust Family Associates
Good afternoon Mr & Mrs Mitchell, thank you for your feedback and for your time today on the phone to discuss your journey with us. Please again accept our apologies for any concerns caused, I do hope I have answered your questions and put your mind at ease, it can be quite daunting, please do not hesitate to contact us should you require anything further.
Kind regards
Julie
Very very good
July 16, 2024
Reply from Trust Family Associates
Good morning, thank you for your review today, we are pleased our agent was helpful when explaining the products we have to offer, please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Although we did not go ahead with the…
Although we did not go ahead with the policy at this time the information we were given was extremely helpful and the whole experience was very positive.
July 9, 2024
Reply from Trust Family Associates
Good afternoon Sue, thank you for your kind feedback. Whist we are sorry to hear that you have decided to cancel with us, we are pleased to read that you had such a positive and helpful experience during your time with us. We look forward to you receiving your refund. Please do not hesitate to contact us should you require anything in the future.
Kind regards
Daniel
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