I had no idea that TFA no longer trading, it was only in the past couple of days i wondered why my pre-probate payment hadn't been withdrawn. So what happens to the money ive paid for this service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gentleman (Toby Green) who came to see us, was a really nice man. He went over and explained things that we didn't understand. We really feel at ease and peace of mind now we've got all this so... See more
Company replied
Paul one of your advisors came on Monday evening. He guided us through the process of writing a will and making sure that provision was made for our children in the event of our death, so they could s... See more
Company replied
Your Representative who came to our house to explain and guide us through the first stage of our Wills and Power of Attorney was very pleasant, helpful and thorough. She explained what we had to do.... See more
Company replied
Company details
Written by the company
Trust Family Associates are an independent provider of later life planning services. Working with specialists we offer the best estate planning services at affordable prices. All our probate and trust services are delivered by one of a panel of SRA regulated solicitors wherever regulated activities are required.
Contact info
Metropolitan House, SK8 7AZ, Cheadle Hulme, United Kingdom
- 0800 066 2563
- hello@trustfamilyassociates.co.uk
- trustfamilyassociates.co.uk
3.9
Great
746 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will writing
Came to my house to provide the service which was making a will, also gave good guidance on what I needed
July 9, 2024
Reply from Trust Family Associates
Good afternoon Mrs Plant, thankyou for your wonderful review today, we are pleased to hear our agent was helpful when arranging your will, please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Reply from Trust Family Associates
Good morning Rita, thankyou for your wonderful review, we are delighted Jimmy was helpful when explaining the various products we have to offer, allowing you to choose the right plan to suit yourself, he will be delighted with your feedback as are we, welcome to Trust Family Associates.
Kind regards,
Julie.
Good Experience
Good Experience. The gentleman that called was very thorough and explained everything. Also answered all my questions.
July 11, 2024
Reply from Trust Family Associates
Dear Frank, thank you for your 5 star feedback! It is great to hear that Aaron was very thorough and informative during your appointment. Welcome to Trust Family Associates and thank you for choosing us to place your affairs in order for your loved ones. Please do not hesitate to contact us to discuss anything additional.
Kind regards
Daniel
A quick appointment.
A quick appointment, a very clear explanation of what is offered and detailed examination as to what we required. This was followed by the putting together of the package we needed.
July 8, 2024
Reply from Trust Family Associates
Good afternoon Graham, thank you for your feedback with Trust Family Associates today. We are happy to hear that Mark was detailed in his explanations into the multiple products on offer. We are pleased you have found the most suitable package for your loved ones. Should you require anything further please do not hesitate to contact us.
Kind regards
Daniel
Excellent service
Excellent service, it’s a sensible course of action signing up for this product.
July 9, 2024
Reply from Trust Family Associates
Dear Mrs Collinson, thank you for taking the time out of your day to provide your kind comments! It is great to read that Jimmy provided excellent service, allowing you to choose the most suitable product for your personal needs. Welcome to Trust Family Associates. Please do not hesitate to contact us to discuss anything additional.
Kind regards
Daniel
Reply from Trust Family Associates
Good morning Lisa, thank you for sharing your lovely review with us today! We are happy to read that you found your experience with Dave to be both very easy and pleasant. A Power of Attorney is a powerful legal document which allows you to appoint an individual of your choice to look after your affairs when the time comes. Should you need anything further please don't hesitate to contact us at anytime.
Kind regards
Daniel
I had a Consultation on the 5th of June…
I had a Consultation with Charlotte on the 5th of June 2024 I bought an estate Trust and got a free Will thrown in with it because I’ve paid upfront in full so I don’t owe anything now but still wondering why it’s coming up to 6 weeks and I still haven’t got my documents apart from the welcome pack and another letter to do with this Business I’ve rang a few times over different matters regarding my Trust I’ve set up and sending photo IDs they asked for so my documents can be processed together and then the other day I rang to ask where my documents are after six weeks of delay and several phone calls over different things todo with this trust policy I’ve taken out …The guy on the phone said they have been completed on the plan / computer ready to print off and awaiting to be sent over to me in the post to get them signed and witness…..That was about five days ago now I am starting to worry that this company is not all that it’s cracked up to be ! i’ve given it three stars so far because Charlotte that did the consultation was lovely I even asked her in our meeting if she was genuine as I was suspicious about someone Bogus trying to scam me but then she put my mind at rest by showing me her Facebook and social media account and proving who she said she was which made me feel better And she proved she was genuine …but since my meeting with her and now the hold-up of my documents has made me give a three stars score as I intended to give a top score but the delay of my documents is the reason for the three stars I know it takes maybe four weeks but it’s now coming close to six and getting Ridiculous maybe it would be Complicated to cancel and pull out now as it’s far too late and gone past the cooling off period which is not my fault but there’s for the delays but I’m Tempted to just ask for my money back.
June 5, 2024
Unprompted review
Reply from Trust Family Associates
Good morning Mrs Bibby, thank you for your feedback. Please note, we have attempted contact with you this morning to discuss your journey with us, unfortunately to no avail. Please accept our apologies regarding the timeframe of your case. For your reassurance, a Family Asset Protection Trust is a complex product that does require multiple documentation and evidence to support. I can see from our systems that your documentations are in the final stages of the drafting process and we greatly look forward to you receiving the paperwork. Should you need any assistance with signage, then please do not hesitate to contact us at anytime.
Kind regards
Daniel
Everything explained to us and a lot of…
Everything explained to us and a lot of information given to us
July 4, 2024
Reply from Trust Family Associates
Good morning, thank you for your 5 star review, we are pleased our agent was informative when explaining the various products we have to offer, helping you to choose the right plan to suit yourself, welcome to Trust Family Associates and please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Reply from Trust Family Associates
Good morning Mr Hill, thank you for taking the time to share your feedback. We are happy to hear that you were pleased with your overall experience, however, I would like to assure you that no Customer is under any obligation to purchase any product discussed. Welcome to Trust Family Associates and thank you for choosing us to place your affairs in order for your loved ones. Please do not hesitate to contact us to discuss anything additional.
Kind regards
Daniel
Reply from Trust Family Associates
Good morning, thank you for your 5 star review today, we are pleased to hear Paul was helpful when explaining the various products we have to offer, he will be delighted with your feedback as are we. Please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Very helpful explained everything so…
Very helpful explained everything so you understood what you was asking on there policy.
July 5, 2024
Reply from Trust Family Associates
Good morning Patricia, thank you for your 5 star review regarding your experience. We are happy hear that after your appointment with Jamie, you have found a plan to suit your needs. Thank you for choosing Trust Family Associates. If you would like to discuss anything further or make amendments to your plans, please do not hesitate to contact us.
Kind regards
Daniel
Almost all aspects
June 27, 2024
Reply from Trust Family Associates
Good morning, thank you for taking the time to share your feedback. We can see that you have recently been in contact with our team to progress your case with ourselves and we are pleased to have discussed the suitable updates. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
Really nice and friendly explained…
Really nice and friendly explained everything clearly very helpful
July 4, 2024
Reply from Trust Family Associates
Good morning Linda, thank you for your 5 star review. It is fantastic to read that you found the information to be well explained in a friendly and helpful manner by Aaron. Welcome to Trust Family Associates. Should you require anything further please do not hesitate to contact us.
Kind regards
Daniel
He was there for four hours and didn’t…
He was there for four hours and didn’t do what we wanted until the last 30min I bought the full plane but after a lot of thought would only want the wills and. Power of ternary thankyou
June 28, 2024
Reply from Trust Family Associates
Good morning Mrs Halkyard, thank you for your feedback and for your time today on the phone to discuss your journey with us. Please again accept our apologies for any concerns caused, I assure you that is never our intention. To confirm, your plan has been closed as per your request and your refund has been requested for reimbursement. Please do not hesitate to contact us should you wish to discuss anything additional.
Kind regards,
Daniel
Jamie explained everything so we could…
Jamie explained everything so we could understand it
June 27, 2024
Reply from Trust Family Associates
Good morning, thank you for your kind review, we are delighted Jamie was helpful when explaining the various products we have to offer, please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Reply from Trust Family Associates
Good morning Lloyd, thank you for your 5 star review! It is fantastic to read that you found the information to be well explained by Charlotte. Welcome to Trust Family Associates. Should you require anything further please do not hesitate to contact us.
Kind regards
Daniel
Really information given so we…
Really information given so we understood all of the presentation we were able to say what we wanted we were not pushed into anything are views were understood
June 21, 2024
Reply from Trust Family Associates
Dear Michaela, thank you for taking the time to leave your positive feedback. We are thrilled to hear that Ashley provided a concise and clear presentation. Prepaid Probate is the distribution of one's property and assets under the terms of one's Will. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
I don't give reviews
I don't give reviews. This is not a review. Day 1 good and I paid up but needed some dates of birth. I was promised a phone call. I haven't got all the information anyway but no phone call on day two and now on day three at 12.30 and no phone call and I now need to go out for the afternoon. so could do better.
June 24, 2024
Reply from Trust Family Associates
Good afternoon Mrs Munro, thank you for your feedback and for your time on the phone today to discuss your journey with us. We are pleased to confirm updated contact to gather any additional information for your case. Should you wish to discuss anything further, please do not hesitate to contact us.
Kind regards
Daniel
Dennis Chetwyn is a top fella,he…
Dennis Chetwyn is a top fella,he communicated with me on all aspects of my will,he was very professional and calm ,which put me at ease ,he was prompt on arrival was very smart in appearance and told me in great detail what I needed ,many thanks Paul Howard .
June 19, 2024
Reply from Trust Family Associates
Good afternoon, thank you for your 5 star review today. We are pleased to read that Denis communicated with professionalism and detail, allowing you to choose the most suitable product for your needs. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
Dominic called me several times to…
Dominic called me several times to arrange appointment as I needed to have a conversation with my husband. This was not a problem and Dominic was very professional and helpful. Then a visit from Jamie and everything was explained so we understood clearly. Also in a professional and patient visit.
June 18, 2024
Reply from Trust Family Associates
Good afternoon, thank you for your kind feedback regarding your experience with the Trust Family Associates team. We are delighted to hear that Dominic & Jamie were both professional and helpful. Please do not hesitate to contact us should you require anything further, as we are on hand to assist in any way that we can.
Kind regards
Daniel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.