I had no idea that TFA no longer trading, it was only in the past couple of days i wondered why my pre-probate payment hadn't been withdrawn. So what happens to the money ive paid for this service
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The gentleman (Toby Green) who came to see us, was a really nice man. He went over and explained things that we didn't understand. We really feel at ease and peace of mind now we've got all this so... See more
Company replied
Paul one of your advisors came on Monday evening. He guided us through the process of writing a will and making sure that provision was made for our children in the event of our death, so they could s... See more
Company replied
Your Representative who came to our house to explain and guide us through the first stage of our Wills and Power of Attorney was very pleasant, helpful and thorough. She explained what we had to do.... See more
Company replied
Company details
Written by the company
Trust Family Associates are an independent provider of later life planning services. Working with specialists we offer the best estate planning services at affordable prices. All our probate and trust services are delivered by one of a panel of SRA regulated solicitors wherever regulated activities are required.
Contact info
Metropolitan House, SK8 7AZ, Cheadle Hulme, United Kingdom
- 0800 066 2563
- hello@trustfamilyassociates.co.uk
- trustfamilyassociates.co.uk
3.9
Great
746 reviews
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Hasn’t replied to negative reviews
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I’m very happy with your service.
June 18, 2024
Reply from Trust Family Associates
Good afternoon Mrs Stoichkova, thank you for taking the time to leave your positive feedback. Tessa will be thrilled to read that you are very happy with the provided service, as are we! Prepaid Probate is the distribution of one's property and assets under the terms of one's Will. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
Comfortable and stress-free
I was make to feel comfortable with all the information I was given
June 12, 2024
Reply from Trust Family Associates
Good afternoon Miss Ayariga, thank you for your lovely review today. We are delighted to read that Tessa was comforting and informative, allowing you to choose the most personal products for your needs. A Power of Attorney is a powerful legal document which allows you to appoint an individual of your choice to look after your affairs when the time comes. Should you need anything further please don't hesitate to contact us at anytime.
Kind regards
Daniel
Very helpful and informative
Very helpful and informative, made a confusing situation simple to understand , genuine and friendly guy who helped us , 💯 recommend
June 13, 2024
Reply from Trust Family Associates
Dear Mr Smith, thank you for taking the time out of your day to share your feedback. We are happy to hear that Paul was very helpful, genuine and informative during your time together. Please do not hesitate to contact us should you require anything further, as we are on hand to assist in any way that we can.
Kind regards
Daniel
Reply from Trust Family Associates
Good morning Mr Marley, thank your feedback. Please accept our apologies for any confusion regarding your journey with us. Looking into the case, we can see that you have had your plan for a lengthy period of time. Please note, we have attempted contact this morning in the hopes to offer reassurances to your queries. Please contact us on 0800 066 2563 at your earliest convenience.
Kind regards
Daniel
The overall explanation was good but at…
The overall explanation was good but at the end of the calculation, there was an additional fee of 1k, thamount of feritself was already big and the amount of fee itself is as already ghighthen you'll be surprised the there is an added fee was not even disc before that this LPA is same as the powers of attorney
June 12, 2024
Reply from Trust Family Associates
Dear Angela, thank you for your review and for your time today on the phone to discuss your queries. As advised, a Customer may choose a payment plan to suit their personal needs. Please do not hesitate to contact us should you wish to further discuss payment options as we are always on hand to help.
Kind regards
Daniel
Simple to put in place and explained in…
Simple to put in place and explained in detail. Home visits and telephone email contact
February 9, 2024
Reply from Trust Family Associates
Good afternoon Mr Pigott, thank you for your kind review, we are pleased to hear our Agent was helpful when choosing the right plan to suit yourself, please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Reply from Trust Family Associates
Good morning Clive, thank you for sharing your experience with us all. It is lovely to read that after your discussions with Derek you found the right option for your suitability. Please do not hesitate to contact us should you wish to discuss anything additional, as we are on hand to support all queries.
Kind regards
Daniel
That my will is taken care of so my children don’t need to be going this and coping with the loss
The gentleman that came took his time didn’t rush explained in great detail answered any questions we ask he is a credit to ur company
May 31, 2024
Reply from Trust Family Associates
Good afternoon Mrs Harley, thank you for your great feedback. We are happy to hear that Jamie was patient and detailed during your time together, helping create your Will for your loved ones. Please do not hesitate to contact us should you require anything further, as we are on hand to assist in any way that we can.
Kind regards
Daniel
The advice that you’re consultant has…
The advice that you’re consultant has opened my opinion of how the world works to help people to understand what they can advise my will and how to make it work for me.
May 23, 2024
Reply from Trust Family Associates
Dear Mr Elliott, thank you for taking the time to leave your lovely feedback. We are pleased that Dave was able to enlighten your knowledge into the Estate Planning Industry. He will be delighted with your comments. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
Still waiting for deposit did not give me the correct…
They did not give me the correct information when selling me the product . I asked for a 24 hour cooling off period before taking my deposit. Which they didn't it was out of my bank account within the hour they left . Phoned next day to cancel and asked for my deposit back ,only to be told it will be 28 days before refunded I objected about the time I had to wait I was told then it would be refunded by the end of this week .I still haven't got it . Regards Psuline zcharlton
May 23, 2024
Reply from Trust Family Associates
Good morning Mrs Charlton, thank you for your feedback and for your time today on the phone to discuss your review. Please again accept our apologies if any concern or frustration has been caused regarding your journey with us. To confirm, your refund has been actioned and we look forward to you receiving
the funds. Should you wish to discuss anything additional, please do not hesitate to contact us.
Kind regards
Daniel
Mark Scott was so helpful
Mark Scott attended our home on time to help us set up a new and updated will which we (my wife and I) have been meaning to do for quite some time. Mark was so helpful and gave us some great advice and subsequently we included a LPA as well as an updated will.
Mark was very knowledgeable and explained the sailent legal points which helped decision making enormously.
Thanks Mark for all your help and advice .
Regards Christian and Renata
May 29, 2024
Reply from Trust Family Associates
Dear Christian & Renata, thank you for your 5 star review. We are thrilled to hear that Mark was helpful, knowledgeable and that he gave great support in helping you choose the most suitable products for your loved ones. A Power of Attorney is a powerful legal document which allows you to appoint an individual of your choice to look after your affairs when the time comes. Should you need anything further please don't hesitate to contact us at anytime.
Kind regards
Daniel
From the outset you were trustworthy…
From the outset you were trustworthy and honest you rang when you said you would and every phone call or meeting was done as planned in an open honest way.
May 22, 2024
Reply from Trust Family Associates
Good afternoon Mrs Rainsforth, thank you for taking the time to review Trust Family Associates. We are overjoyed to read that from start to finish you found our team to be trustworthy and honest. It is great to see that you now have your plan underway for your loved ones. Please do not hesitate to contact us should you require anything further, as we are on hand to assist in any way that we can.
Kind regards
Daniel
Everything was explained how it was…
Everything was explained how it was going to work,what to except as regards the download and the paper work
May 21, 2024
Reply from Trust Family Associates
Dear Mrs Stander, thank you for taking the time to share your experience with us all. We are thrilled to hear that Jagtar was deeply informative in the Trust Family Associates process. Please do not hesitate to contact us should you wish to discuss anything additional as we are on hand to support all queries.
Kind regards,
Daniel
The Estate Planning Consultant
The Estate Planning Consultant, David Brittain, was sensitive to my particular requirements as a severely hearing-impaired person and was professional and knowledgeable in his presentation.
May 28, 2024
Reply from Trust Family Associates
Dear Genie, thank you for your 5 star feedback with Trust Family Associates. We are delighted to read that David was sensitive, caring and professional during your time with one another. He will be pleased with your kind comments. Please do hesitate to contact us should you require anything further.
Kind regards
Daniel
Your representative was extremely…
Your representative was extremely knowledgeable and empathic.He explained everything to me in a clear concise way and I feel so much better knowing it will soon be signed and sorted.
May 25, 2024
Reply from Trust Family Associates
Dear Ms Whitaker, thank you sharing your lovely review with us all. We are happy to hear that James was extremely knowledgeable and empathic, whist concisely advising the best products for your loved ones. Please do not hesitate to contact us should you require anything further, as we are on hand to assist in any way that we can.
Kind regards
Daniel
Arranging Power of Eterny
We were very impressed with our meeting we had with Amanda setting up our Power of Eterny she was very experienced in her field of work and explained everything perfectly
May 16, 2024
Reply from Trust Family Associates
Dear Mr Fletcher, thank you for your 5 star feedback. We are happy to read that Amanda was very experienced and impressive during your meeting. She will be delighted with your kind comments. Please do not hesitate to contact us should you wish to discuss anything additional as we are on hand to support all queries.
Kind regards
Daniel
The customer service was really good
The customer service was really good . The rep that came round our house, Ashley, was very plesent , understanding and had a great sence of humour, which is what we needed when discussing wills etc
May 23, 2024
Reply from Trust Family Associates
Good morning Amanda, thank you for taking the time out of your day to share your feedback. We are thrilled to hear that you found Ashley to very pleasant, understanding and personable, whist advising on the multiple products we have to offer. Please do not hesitate to contact us should you wish to discuss anything additional as we are on hand to support all queries.
Kind regards,
Daniel
Reply from Trust Family Associates
Good afternoon Dr Gbelee, thank you for your review and for your time today on the telephone. We are pleased to hear that your experience with Jas went well. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
Very charming and polite agent.
May 22, 2024
Reply from Trust Family Associates
Good morning Gill, thank you for your 5 star feedback with Trust Family Associates. We are happy to hear that Mark was charming and polite during your appointment. He will be delighted with your comments. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
Very polite considerat rep very helpful
May 21, 2024
Reply from Trust Family Associates
Good morning Cheryl, thank you for your kind review. We are thrilled to hear that Jamie was polite, helpful and considerate when advising the multiple products we have to offer our Customers. Please do not hesitate to contact us should you require anything further, as we are on hand to assist in any way that we can.
Kind regards
Daniel
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