I had no idea that TFA no longer trading, it was only in the past couple of days i wondered why my pre-probate payment hadn't been withdrawn. So what happens to the money ive paid for this service
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The gentleman (Toby Green) who came to see us, was a really nice man. He went over and explained things that we didn't understand. We really feel at ease and peace of mind now we've got all this so... See more
Company replied
Paul one of your advisors came on Monday evening. He guided us through the process of writing a will and making sure that provision was made for our children in the event of our death, so they could s... See more
Company replied
Your Representative who came to our house to explain and guide us through the first stage of our Wills and Power of Attorney was very pleasant, helpful and thorough. She explained what we had to do.... See more
Company replied
Company details
Written by the company
Trust Family Associates are an independent provider of later life planning services. Working with specialists we offer the best estate planning services at affordable prices. All our probate and trust services are delivered by one of a panel of SRA regulated solicitors wherever regulated activities are required.
Contact info
Metropolitan House, SK8 7AZ, Cheadle Hulme, United Kingdom
- 0800 066 2563
- hello@trustfamilyassociates.co.uk
- trustfamilyassociates.co.uk
3.9
Great
746 reviews
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Hasn’t replied to negative reviews
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Very knowledgeable on the subject and…
Very knowledgeable on the subject and nothing was rushed
May 21, 2024
Reply from Trust Family Associates
Dear William, thank you for taking the time out of your day to share your experience with us. We are delighted to read that Mark was very knowledgeable and also patient during your time together. Please do not hesitate to contact us should you wish to discuss anything additional as we are on hand to support all queries.
Kind regards,
Daniel
Reply from Trust Family Associates
Good afternoon Mr Norton, thank you for your kind review, we are pleased to hear that Joe was very informative when explaining the various products we have to offer, allowing you to choose the right plan to suit yourself, he will be delighted with your feedback as are we. Please do hesitate to contact us should you require anything further.
Kind regards,
Julie.
David was informative and helpful and…
David was informative and helpful and explained things well.
Thank you
May 15, 2024
Reply from Trust Family Associates
Good afternoon Sue, thank you for taking the time to review Trust Family Associates. It is great to read that David was helpful, informative and detailed during your time together. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
I was surprised to be asked for a large…
I was surprised to be asked for a large amount of money at the end of the meeting. I would have liked a chance to talk to my family before parting with any money.
May 14, 2024
Reply from Trust Family Associates
Good afternoon Mrs Bennett, thank you for your feedback today. We are pleased to see that you now have your products in order after your appointment with Paul. For your reassurance, all Customers can decide if the purchase is correct for them and their loved ones at the consultation. Please do not hesitate to contact us should you wish to discuss anything additional as we are on hand to support all queries.
Kind regards
Daniel
Your Representative who came to our…
Your Representative who came to our house to explain and guide us through the first stage of our Wills and Power of Attorney was very pleasant, helpful and thorough. She explained what we had to do. If we needed to contact the Company which we did we also found them very helpful and pleasant and explained things.
April 8, 2024
Reply from Trust Family Associates
Good afternoon Mr Thompson, thank you for your 5 star review. We are thrilled to hear that Amanda was pleasant, helpful & thorough during your time together. Our team will be delighted with your comments. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
Reply from Trust Family Associates
Dear Mr Yates, thank you for taking the time out of your day to share your kind feedback. We are pleased to read that Gary was very patient and clearly informative. A Power of Attorney is a powerful legal document which allows you to appoint an individual of your choice to look after your affairs when the time comes. Should you need anything further please don't hesitate to contact us at anytime.
Kind regards
Daniel
very informative first…
very informative first appointment.Covered all the facts for us and took away any worries wejad
May 1, 2024
Reply from Trust Family Associates
Good morning Mr Swindells, thank you for leaving your fantastic feedback today. It is lovely to read that Toby provided informative and comforting service during your time together. Welcome to Trust Family Associates. Should you require anything further please do not hesitate to contact us.
Kind regards
Daniel
Charlotte gave a very good explanation…
Charlotte gave a very good explanation and helpful information in providing myself to acquire all relevant details to compound a will suitable to me and my situation. Very pleased.
May 8, 2024
Reply from Trust Family Associates
Good morning, thank you for your 5 star review. We are delighted to hear that Charlotte provided a helpful and informative presentation. She will be pleased to read your comments. Prepaid Probate is the distribution of one's property and assets under the terms of one's Will. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
professional staff
The professional behaviour of all the staff and the manner in which the information was provided
May 8, 2024
Reply from Trust Family Associates
Good morning Alan, thank you for taking the time out of your day to share your kind feedback. It is great to read that you appreciated the professional behaviour of our team when discussing the various products we have to offer. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
I have been waiting a very long time…
I have been waiting a very long time for my money to be returned after I cancelled using your company it is £100 I am beginning to think i have been scammed
March 15, 2024
Reply from Trust Family Associates
Good afternoon Mr Downey, thank you for your feedback and for your time today on the phone to discuss your journey with us. Please once again accept our apologies for any upset caused. As confirmed, your refund has been actioned and we very much look forward to you receiving the reimbursement. Should you wish to discuss anything additional, please do not hesitate to contact us.
kind regards
Daniel
Aaron was a lovely gent
Aaron was a lovely gent, that explained everything, and answered questions that my grandchildren put to him, and explained things that even I could understand
April 26, 2024
Reply from Trust Family Associates
Good morning, thank you for your 5 star review today, we are delighted to hear that Aaran was helpful and answered all your questions when discussing our estate planning products, he will be delighted with your feedback as are we, welcome to Trust Family Associates we are only at the end of the telephone should you require anything further.
Kind regards,
Julie.
Plan for the future.
Concise and easy to understand information given by a genuine consultant. Helped us navigate planning for a subject nobody likes to think about.
May 2, 2024
Reply from Trust Family Associates
Good morning thank you for your 5 star review, it is wonderful to read that our Agent was helpful when explaining the various products we have to offer, allowing you to choose the right plan to suit yourself, please do not hesitate to contact us should require anything further.
Kind regards,
Julie.
Just what we wanted.
The representative explained everything very clearly.. and did not pressure us any way.
April 26, 2024
Reply from Trust Family Associates
Good morning Mr Shepherd, we are delighted to hear our Agent explained the various products we have to offer in detail and you felt no pressure, welcome to Trust Family Associates, should you require anything further please do not hesitate to contact us.
Kind regards,
Julie.
Relaxed atmosphere in your own home
Didn't know what to expect. Explained how the Will is put together to protect our assets.
April 25, 2024
Reply from Trust Family Associates
Good morning, thank you for taking the time to review us here at Trust Family Associates, we are pleased our Agent was helpful when explaining our will service, please do not hesitate to contact us should you require anything further.
Kind regards,
Julie.
Arranging joint wills
My partner and I were arranging our wills. Trust Family Associates were very helpful from the start to finish. Prices were relatively competitive for what we wanted. Process was completed quickly and easily. Would recommend.
April 25, 2024
Reply from Trust Family Associates
Good morning Mrs Edwards, thank you for your kind review today, we are delighted to hear that you found out team helpful when creating your Wills. Please do not hesitate to contact us should you require anything further.
Kind regards,
Ased.
Reply from Trust Family Associates
Good afternoon Val, thank you for taking the time to share your 5 star review. We are pleased to hear that you found Jimmy and the team to be both professional and friendly. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime we are only at the end of the phone.
Kind regards
Daniel
I had a great conversation with your…
I had a great conversation with your member of your staff he explained clearly to me and my son what I will gain and loose if I have nothing in place.
April 23, 2024
Reply from Trust Family Associates
Dear Mrs Augusto, thank you for your kind feedback. We are happy to read that Jamie clearly explained the industry and the benefits of the multiple products to purchase. Thank you for choosing Trust Family Associates. If you would like to discuss anything further or make amendments to your plans, please do not hesitate to contact us.
Kind regards
Daniel
Power of Atourney.
The Agent who called to explain your services to us was very helpful and explained everything we had questions about very clearly. He was very respectful and friendly towards us .
May 1, 2024
Reply from Trust Family Associates
Good morning Mrs Trotman, thank you for sharing your positive experience today. It is lovely to hear that Keiren was very helpful and friendly, whist discussing the various products we have to offer. A Power of Attorney is a powerful legal document which allows you to appoint an individual of your choice to look after your affairs when the time comes. Should you need anything further please don't hesitate to contact us at anytime.
Kind regards
Daniel
The associatLee Burmane that visited us to…
The associate that visited us to discuss making our will was very helpfull in explaining what is needed to safeguard our assets if anything should happen to my wife and myself in the future. We were made aware of the pittfalls of trying to keep our assets safe and secure for our family so that the people left behind will get the most from our properties and given to those that we wish to have to gain as set out by our will.We decided to go for the lifetime legacy which is more condence and includes all issues you may come across.
May 1, 2024
Reply from Trust Family Associates
Good morning Mr Chamberlain, thank you for kind feedback with Trust Family Associates. We are delighted to read that you found your appointment with Lee to be very helpful, allowing you to choose the most suitable product for you and your loved ones at what can sometimes be a very difficult time. If you have anything further you wish to discuss, do not hesitate to contact us, as we are only at the end of the phone.
Kind regards
Daniel
Had someone around last night called…
Had someone around last night called Jimmy conningham . It was interesting . But it's a lot of money very pushy . Wanted £4195 . Told him I don't have that money . I have just bought a new front door that was £2000 . I made myself skint try to pay for it . But I knew I would be ok in a few months time .
Then I got let me ring my boss . Offered me a discount . And I could pay £200 and will take a payment in 30 days time . Just like a pushy window salesman I only rang up for a will . I told him I could afford it .
May 2, 2024
Unprompted review
Reply from Trust Family Associates
Dear Mr Priestley, thank you for your feedback and for your time today on the phone to discuss your review. Once again, please accept our apologies for any concern caused, as we assure you that never our intention. For reassurance, all contact, whether handled via the telephone or in person is for the learning opportunity within the estate planning industry. No Customer is under any obligation to purchase a product discussed. To confirm, your file has been closed as per your request and at no point were funds collected. Please do not hesitate to contact us should you wish to discuss anything further.
Kind regards
Daniel
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