TrustonTap - Oxford Reviews 121

This company has been easy to use
I have found great care at short notice .
I was looking for care for my 96 year old father who was not keen and insistent he didnt require care. I found Ewa very efficient friendly and easy to get along with, she won my father over and he is now happy with her daily visits. I would also mention Mollie who was professional and reliable and very patient with my father .

I needed a good local carer urgently a week before Christmas.
I looked up local agencies and TrustOnTap appeared.
Within 24 hours of applying I had a reply with a suitable match.
The carer came to see us and started the following week.
Everything is transparent and no hidden surprises.
The carer was just a temporary measure however we have decided to take her on permanently.
The prices are good too with no hidden extras.
Management and customer care are also easy to contact and very pleasant to deal with.
Very lucky to

Our carer is great. She always comes on time, ready to be of extreme help and ever so joyful. Trust on tap has the best carers

Was provided several names as possible domiciliary carers. One seemed fine. Another did not show up as agreed.

Charmin Croft was with my husband (Brian) and me for 4 months weekly. She was kind, compassionate and intuitive to the needs of my husband. Charmin was equally considerate to me as Brian's Carer. She had a wealth of helpful and useful information always putting a positive spin on any situation. Brian was always happy and at ease with her - as was I.

Trust on Tap were extremely efficient in finding care when I needed this for my aunt. My only issue was TonT not getting back to me when I emailed them about something especially the email I sent giving two weeks notice for the night carers. I had to ring to make sure they had received my message. Otherwise everything good.

Found us a wonderful carer for our Mum really quickly. Very reasonable rated.

Excellent communication, quick response. Friendly, helpful staff

I have been working via Trust on Tap for several years now and I find the cooperation really satisfactory.
The staff is reliable and always ready to help whatever issue occurs.

Absolutely amazing company to work alongside. The customer service and support for PA’s is incredible.

The staff were helpful in explaining the possible care arrangements and we were provided with a carer very promptly. We arranged an initial meeting and he started the following week. We have found him very pleasant, skilful and reliable.

Website relatively easy to use. Staff are quick to answer the phone and help with queries. Pro active when let down by carer with short notice. Quick to resolve accounts issue. Their system allows you to interview the possible carer before having to commit. Would definitely recommend.

First of all I found all members of your staff helpful and pleasant and willing to listen but I did find it confusing when more than one member of staff would be ringing me when another member was dealing with my quest. I do understand that you can`t match clients and carers up on speck but e-mailing past refusals dose not help as if they were not suitable in the first instance that should be accepted.

Helpful staff, two excellent support workers, regular helpful newsletters, professional service.

The following were a real benefit to me:-
- having carers matched to our needs profile
- choosing potential carers from their own profiles
- meeting potential carers before committing to contract
- carers were experienced, knowledgeable, professional, willing to share their knowledge, flexible.
- availability of ‘customer service’ was good
- end of contract was professional and efficient.

TonT have ben fine, but whatever the question, Kineez Sajawal is the answer.. My brother David is not an easy client to deal with, but Kineez has been able to cushion his life, first at Wyndham House and now at Fairfield with wonderful care, consideration and fantastic vigour.

I started work through Trustontap when it was in its infancy some 8 or 9 years ago and have stuck with them ever since. What is so great about them is they make you feel so good about yourself providing new clients as you need them and finding the right families for you. A real bonus is they ask you what you would like to be paid in recognition of the important job carers do. Since starting with Trustontap i have notlookedback.

Realeble company, good communication and professional.

Always there to answer your questions. Very supportive and flexible. Would be good if they could provide more training/ qualification like how to use a hoist.

Great company to work for! Good communication and very supportive staff.