Twenty-Seven.co.ukReviews 

198
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wonderful customer service from Emma - dealing personally and efficiently with my email queries. Gifts arrived by post in timely manner. My little grandsons love their bath time toy boats (names etche... See more

Company replied

Rated 5 out of 5 stars

The team at Twenty Seven have been fantastic supplying us and many other small businesses with Safety PPE. We needed a local supplier we could reply on and these guys listened and understood our needs... See more

Rated 5 out of 5 stars

Last minute - I ordered a cake topper for my daughter. Excellent quality, looked beautiful, and quick turnaround. I will definitely be ordering lots more. Thank you so much for being so helpful - I lo... See more

Company replied

Rated 5 out of 5 stars

Twenty Seven went the extra mile for me even during their busy Christmas period. Unfortunately through no fault of their own, my parcel was lost with DPD. Emma quickly responded and resolved the probl... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Our vision is to create bring happiness to our customers and create special moments between people by designing beautiful, original, personalised gifts. We bring meaning to gift giving.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(198)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXCELLENT 5 STAR COMPANY

Brilliant customer service throughout the whole process. I have been dealing with Emma who has been excellent at making all the plans happen. A great company which I will be using again.

January 30, 2024
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for such a lovely review Tim! So delighted to hear this.

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Very quick and friendly service

Very quick and friendly service. Delighted with the quality of work and excited to gift it!

January 22, 2024
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for leaving us a lovely review Marc. Delighted to hear how happy you are with the handwriting chopping board

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Very good customer service

Very good customer service . I had a query and a special request and they were so accommodating. Item arrived and was just as I wanted.

January 20, 2024
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for leaving us a lovely review Lyn. Delighted to hear you are happy with your order

With thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Genuinely impressed!

Genuinely impressed with my personalised chopping board! The product idea is very nice - especially in a world where everything is mass produced and the same.

I think Twenty-Seven stands out for their attention to detail and quality! From looking at the product I received, it is clear they aren't 'yet another' personalised gift company.

The chopping board is good quality and looks expensive. The personalisation is genuinely personal - on account that it's a loved ones hand writing. What I think is most impressive is that Emma and the team took the time to answer my calls, ship a product so quickly before Christmas and take such a poor image and produce such clean text!

Well done and thanks again!

December 18, 2023
Unprompted review
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you Matthew for this lovely review! We are delighted to hear how pleased you are with the engraved recipe chopping board!

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

I wasn't sure how to send my hand…

I wasn't sure how to send my hand written recipe to be printed on their chopping boards soni contacted them and received a reply straight away from Emma who was very helpful. Ordered 4 handwritten chopping boards and was really pleased with the fast delivery and the quality of the goods. Really good service and will definitely order again from them.

November 14, 2023
Unprompted review
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for your lovely review Julie! We are so pleased to hear that you are happy with the 4 Handwritten engraved chopping boards

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

A wonderful company & product

A wonderful company. I ordered RIGHT before the Christmas cut off time and actually called their office to ask if it was OK. I was met by a very friendly member of the team who checked for me and said yes, here’s what to do in order to get it in time! They personalised the key ring with the drawing I emailed, even emailed me back acknowledging receipt of the drawing. The key ring is so worth the money, it feels / looks expensive and it’s such a sentimental thing to have. Couldn’t recommend more! Thanks so much!! My mum sobbed when she got her Christmas gift which was a drawing my late stepdad had done :) thank you! I will be ordering again!!

December 15, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Hi Annabel, Thank you for taking the time to leave us such a lovely review! We are so pleased to hear this and we look forward to you ordering again!

With thanks, Emma
Twenty-Seven.co.uk

Rated 1 out of 5 stars

Very misleading details re glass…

Very misleading details re glass Christmas baubles. I thought I was ordering a bauble that included personalised tags. Instead, the tags alone arrived, no bauble.

The listing should put 'Additional tags' first in the item description and then 'glass bauble'. The way it is advertised is really misleading.

Seller also needs to emphasise - as do other vendors - that buyer is getting the tag only.

£10 for a very small, engraved tag is too expensive.

Very disappointed indeed that recipients now have one less gift from me. To buy each couple a bauble too is way too costly.

It's also a challenge to find any email address for this seller.

Very poor.

December 15, 2023
Unprompted review
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Hi Chris, we are sorry to hear you are disappointed with your order of a Family Tree Additional Tag. We are happy to deduct the cost of this against the full price of the dome bauble for you. Please contact us via the platform you ordered from and we can arrange that for you

Kind regards, Emma

Rated 4 out of 5 stars

Polar bear and dinosaur

Ordered 2 personalised tree decorations-dinosaur and polar bear. True to images on website. Make a delightful addition to our tree, good turn around time from order to delivery. Very pleased with my purchase.

December 1, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for your review Sarah! Glad to hear the dinosaur and polar bear decorations were just as you had hoped.

With thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I received the gift for my partner's birthday extremely quickly. I asked if the order could be sent within 5 days in order to arrive for his birthday and I received it within 48 hours. I'm really pleased with the board and I'm sure he will be too.

December 13, 2023
Unprompted review
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for your lovely review. We are delighted to hear you were happy with the board and that it arrived in good time!

With thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Speedy delivery

The order arrived, carefully wrapped, in a couple of days... very speedy. The item.. a personalised bauble was really lovely.. Very pleased with my purchase.

November 29, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for your lovely review Jayne! So pleased to hear that the personalised bauble arrived so quickly and you love the item!

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Great service

Great service, quick delivery and response to emails.

November 19, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thanks Lisa for your lovely review! So pleased to hear this

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

I ordered one of the personalised…

I ordered one of the personalised boards and when I received it, some of the writing was quite faint. I emailed Emma and she immediately came back to me and within a week, I had a replacement board which is perfect and going to make a wonderful present. Fabulous customer service, thank you.

November 14, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thanks Denise! So delighted to hear the replacement board is perfect

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Amazing

Absolutely beautiful, perfect gift

November 23, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thanks so much Taryn! So pleased to hear that the handwritten recipe chopping board was so well received

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Fantastic shopping experience with Twenty Seven

I received the paddle board I ordered with a personalised handwritten recipe printed on it and couldn’t have been happier with it.
From placing my order to receiving it the communication from Twenty Seven was fantastic. I would highly recommend Twenty Seven and will definitely be ordering from them again in the future.

November 22, 2023
Unprompted review
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for such a lovely review Alison! So pleased to hear how happy you are with the personalised handwriting recipe board!

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Family tree dome

I brought a family tree dome over a year ago my son and his girlfriend loves it and they’ve recently had another baby so needed to add another name to it so I rang twenty-Seven up and they told me how to do it very pleased with it looks very elegant thank you

November 13, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for such a lovely review Sharon! So pleased to hear how much you all love the Family Tree dome decoration

With thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Delivery quick and efficient

Delivery quick and efficient. Loved my personalised chopping boards.

November 11, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for your lovely review Susan. Delighted to hear how much you love the personalised handwriting recipe chopping boards

With thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

I will be using again

I will be using again, my necklace was lovely and very fast delivery.. Thank you twenty-seven.

November 9, 2023
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you for your lovely review Carole! Delighted to hear how pleased you are with the necklace

Many thanks, Emma
Twenty-Seven.co.uk

Rated 5 out of 5 stars

Amazing service & quick delivery!

Amazing service & quick delivery. The team were on hand to help with a query I had as soon as I’d ordered and resolved the issue straight away. The item is great quality and I can’t wait to gift it this Christmas!

November 11, 2023
Unprompted review
Twenty-Seven.co.uk logo

Reply from Twenty-Seven.co.uk

Thank you so much for your lovely review Frankie! Much appreciated

With thanks, Emma
Twenty-Seven.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look