Wonderful customer service from Emma - dealing personally and efficiently with my email queries. Gifts arrived by post in timely manner. My little grandsons love their bath time toy boats (names etche... See more
Company replied
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See what reviewers are saying
The team at Twenty Seven have been fantastic supplying us and many other small businesses with Safety PPE. We needed a local supplier we could reply on and these guys listened and understood our needs... See more
Last minute - I ordered a cake topper for my daughter. Excellent quality, looked beautiful, and quick turnaround. I will definitely be ordering lots more. Thank you so much for being so helpful - I lo... See more
Company replied
Twenty Seven went the extra mile for me even during their busy Christmas period. Unfortunately through no fault of their own, my parcel was lost with DPD. Emma quickly responded and resolved the probl... See more
Company replied
Company details
Information provided by various external sources
Our vision is to create bring happiness to our customers and create special moments between people by designing beautiful, original, personalised gifts. We bring meaning to gift giving.
Contact info
Castlebrae Business Centre, EH16 4BB, Edinburgh, United Kingdom
- 0131 290 2648
- enquiries@twenty-seven.co.uk
- twenty-seven.co.uk
4.7
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted!
Great service- I was a bit late with my order so I contacted Emma who arranged for me to pick up in person the next day!
Really pleased with the cake topper- looked fantastic!
September 1, 2022
Reply from Twenty-Seven.co.uk
Thank you for your lovely review. So pleased we could help! Many thanks, Emma
Twenty-Seven.co.uk
Excellent service from Emma
September 8, 2022
Reply from Twenty-Seven.co.uk
Thank you so much for your lovely review Ann. Glad we were able to help. Many thanks, Emma
Twenty-Seven.co.uk
Wonderful customer service
Wonderful customer service. Always so helpful and quick to respond. And loved the product - personalised BBQ tools!
September 1, 2022
Reply from Twenty-Seven.co.uk
Thanks so much for your lovely review Kirsten! Glad we could help. With thanks, Emma
Twenty-Seven.co.uk
We wanted to get a small birthstone…
We wanted to get a small birthstone necklace for our granddaughter and got a delightful one which also has the first letter of her name. Very happy with our purchase. Also like the fact the box includes a personalised note
August 28, 2022
Reply from Twenty-Seven.co.uk
Thank you for your review, much appreciated. Delighted to hear how happy you are with the necklace and gift box. Many thanks, Emma
Twenty-Seven.co.uk
Personalised tree topper
Excellent product. Quick delivery! Will purchase again. 5 stars
August 20, 2022
Reply from Twenty-Seven.co.uk
Thank you for your lovely review! Delighted to hear you are happy with the Tree Topper. Many thanks, Emma
Twenty-Seven.co.uk
Great service / quality item
Great service. Quality item. Second purchase of a gift for a new born.
August 25, 2022
Reply from Twenty-Seven.co.uk
Thank you Deirdre for your lovely review. Delighted to hear you have purchased another gift from us. Many thanks, Emma
Twenty-Seven.co.uk
Excellent product
Excellent product. And excellent service, which involved listening to my special requirements and producing the perfect product.
Would definitely recommend.
July 18, 2022
Unprompted review
Reply from Twenty-Seven.co.uk
Thank you for such a lovely review James! Much appreciated, with thanks, Emma
Twenty-Seven.co.uk
Excellent product & service
Product is excellent quality, good value, & will make a lovely gift! Was delivered less than 48 hours after placing order. Brilliant service!
July 14, 2022
Unprompted review
Reply from Twenty-Seven.co.uk
Thank you for taking the time to leave us this lovely review - much appreciated. With thanks, Emma
Twenty-Seven.co.uk
Handwriting keepsake
Second item I have bought and I love it!! Will definitely be back for more!!!
July 6, 2022
Reply from Twenty-Seven.co.uk
Thanks so much for your lovely review. Really delighted to hear this. Many thanks, Emma
Twenty-Seven.co.uk
Awesome - 5⭐️
Awesome product, incredible communication and super fast delivery! 5⭐️ Company - will be ordering more in the future!
June 23, 2022
Unprompted review
Reply from Twenty-Seven.co.uk
Thank you so much for your lovely review Karen! Much appreciated
Thanks, Emma
twenty-seven.co.uk
Thanks for an excellent 👌 piece
Thanks for an excellent 👌 piece, which was delivered on time.
The staff members were friendly and eager to help.
May 8, 2022
Reply from Twenty-Seven.co.uk
Thank you for such a lovely review, really pleased to hear this!
With thanks, Emma
twenty-seven.co.uk
Found out after placing the order that…
Found out after placing the order that the product was out of stock. Was offered a replacement days later, to then find out is was also out of stock!!
March 25, 2022
Reply from Twenty-Seven.co.uk
Hi Mark, I am really sorry about the item you ordered being out of stock. Also that we offered you another colour which then went out of stock. We appreciate that must be really frustrating. I can see that Alex was able to help and your refund was issued right away. We'll definitely take your feedback on board.
Thanks for shopping with us.
Kind regards, Emma
twenty-seven.co.uk
Great customer service
Good communication and super speedy delivery. Really happy with the key ring thanks
March 22, 2022
Reply from Twenty-Seven.co.uk
Thanks so much for your review, delighted to hear you are happy with the keyring! Many thanks, Emma
twenty-seven.co.uk
Absolutely perfect
Absolutely perfect! Genuinely Better than I imagined, thank you so much!
March 19, 2022
Reply from Twenty-Seven.co.uk
What a lovely review to receive, thanks so much Aimee. Delighted to hear the invitations turned out even better than expected. Many thanks, Emma
twenty-seven.co.uk
Great product & service plus quick…
Great product & service plus quick delivery - 5 Star
March 1, 2022
Reply from Twenty-Seven.co.uk
Thanks so much for your lovely review, really appreciate it. With thanks, Emma twenty-seven.co.uk
Service is out of this world
The owner went out of her way to help me, going beyond what I expected. I couldn’t be happier with the product and the service. Will definitely be purchasing again in the future.
February 22, 2022
Reply from Twenty-Seven.co.uk
Thanks so much Fiona, what a lovely review. Many thanks, Emma twenty-seven.co.uk
Beautiful personalised keepsake and toy
I ordered a beautiful wooden frog for a new born baby. It was excellent quality and doubles up as a toy and keepsake. It was even personalised with the baby's name and date of birth. Highly recommend Twenty Seven for gifting!
January 24, 2022
Reply from Twenty-Seven.co.uk
Thanks so much for your lovely review Kimberley! Much appreciated.
With thanks, Emma
twenty-seven.co.uk
Quick delivery very much appreciated as…
Quick delivery very much appreciated as I was trying to get in time for my daughter's birthday. Very pretty little necklace
January 11, 2022
Reply from Twenty-Seven.co.uk
Thanks so much for your lovely review. Glad we were able to help! With thanks, Emma. Twenty-Seven.co.uk
Very pleased indeed!
Excellent service and lovely name train! Good quality, exactly what we wanted.
December 17, 2021
Reply from Twenty-Seven.co.uk
Thanks so much for your lovely review! Have a lovely Christmas. With thanks, Emma - twenty-seven.co.uk
A lovely product
Lovely products and arrived very quickly. Excellent communication. Would recommend
December 16, 2021
Reply from Twenty-Seven.co.uk
Thank you for such a lovely review Marissa! Have a lovely Christmas. With thanks, Emma - twenty-seven.co.uk
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