I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to so... See more
Company replied
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Reviews shaping this summary
The communication with and from the company was excellent - so many thanks for that. I was getting a circuit board checked and repaired for an Italian commercial dishwasher. When I was dropping off th... See more
Company replied
Repair your headphones was excellent. The website is rather clunky though. Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then... See more
Company replied
Ver clear and well Supported process throughout. Obviously with labour costs these days you need to check if repair is financially viable - mine was. I had the battery changed on a lovely pair of S... See more
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Company details
Written by the company
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control. Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service. If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.
Contact info
PR House, Hortonwood 30, TF1 7ET, Telford, United Kingdom
- 03302233644
- uk.electronic.partners
3.7
Average
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Are American fridge freezer stopped…
Are American fridge freezer stopped working and was told it could not be repaired as the part was obsolete and could not be replaced electric partners repair the pcd bored saving us a lot of money on replacing it we were keep informed of the repair and the cost i will definitely use them again i would like to thank them for a stress free experience
March 5, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your fantastic review.
We’re glad we could help repair the fridge freezer PCB board after replacement options had proven difficult to source elsewhere. Specialist board-level repair can often extend the life of appliances and provide a practical alternative to full replacement.
It’s also great to hear the communication, updates and overall process made the experience straightforward from start to finish.
Thank you again for your recommendation and for choosing Electronic Partners.
Quick and reliable
Sent the company my beats ear buds . They Would lose bluetooth connection when out case they Would not update with bluetooth at beats apps.
Sent them on the Tuesday. Got email saying arrived on weds. Got a email Thursday morning regarding the quote went ahead. ear buds arrived Friday. Working perfectly.
Wish every company was this efficient.
March 24, 2026
Unprompted review
Reply from Electronic Partners
Thank you for the great review.
It’s fantastic to hear your Beats earbuds were diagnosed, repaired and returned so quickly, and most importantly that the Bluetooth connection and update issues were fully resolved.
Our team works hard to keep the repair process efficient while maintaining thorough diagnostics and testing throughout, so your comments regarding the turnaround and communication are greatly appreciated.
Thank you again for choosing Electronic Partners.
Product waiting to be repaired for over 2 months and still not in progress
Sent my drone off for repair and was received by them in January. Still as of the 27th March I'm no further forward with a repair and am constantly having to chase.
Parts were ordered by them following payment but they still haven't been despatched by their supplier 2 months later! Yet the parts seem readily available to buy in the UK.
In terms of the process - to be fair to them it's nice and straight forward, but they appear to have a complete lack of control over chasing suppliers. A rather painful experience so far. I'll update further once I get some progress. Invoice paid 20th January for reference.
07.05.26 UPDATE - drone received back and all working. It did take a long time, the main issue being I had to chase and chase to get updates. The team I spoke to were always professional and polite. Just a frustrating slow experience.
March 27, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your feedback.
We understand the frustration caused by extended delays on specialist drone repairs, particularly where parts availability is outside standard supply channels. In this case, the delay was directly related to sourcing manufacturer-specific components through authorised distribution routes, which can involve significant lead times depending on export controls, regional restrictions and supplier allocation processes.
As part of the repair process, parts are sourced through approved channels to ensure compatibility and reliability rather than relying on unverified marketplace stock. Unfortunately, supplier dispatch timelines are not always within our direct control once an order has been placed.
We do appreciate your comments regarding the repair booking and tracking process, and we understand the wait has been frustrating. If you would like an updated status review, please reply through your repair ticket with the reference number and the team will provide the latest supplier information available.
A new life for My Teac amp
My Teac amp had stopped working and I was on the point of buying a new amp when I discovered Electronic Partners. From the first contact with them to packaging the amp for delivery to their workshop the process was smooth and worked well. The amp was repaired in the timescale they had advised and I was informed. The amp now works well, I saved myself a lot of money and would recommend this company to anyone needing audio equipment repair.
March 14, 2026
Unprompted review
Reply from Electronic Partners
Thank you for sharing your experience, Ron! It’s great to hear your Teac amp is back up and running. Should you require any further hi-fi or audio equipment repair support, we’ll be happy to assist.
Terrible
My device was not fixed in the way that I checked and confirmed that it would be. It was very expensive for what I received (£90 -for them to remove a part of my device that I still needed and instead of mending it, or replacing it- to fill the hole created with glue). And After many frustrating messages with customer care- I leave with a device no longer useable in the way I had wanted, money out of pocket, and a highly patronising and unhelpful exchange where the customer 'service' rep told me the device was broken when it arrived (...which is why I wanted to pay this company to have it fixed). The messages had a highly patronising tone, they never addressed certain points I raised and made no offer to make any sort of reparation, r any responsibility taken for the confirmation that I received prior to paying. (Which they said was a chat bot, and therefore didn't represent their company- even though I contacted the 'agent' through their website). I couldn't rate this company low enough, would never use them again and would advise people to be very careful before giving any money.
March 19, 2026
Unprompted review
Reply from Electronic Partners
Dear Sacha,
We’re sorry to hear you feel this way.
Your device arrived with the mounting point already structurally broken, as shown in the check-in photo provided before repair. The approved repair covered a general service and stabilising the damaged back panel, which was completed as agreed. Replacement parts for this model are not available, and no confirmation was given that the mount could be restored.
All work was carried out in line with the authorised quotation and documented condition on arrival.
A very capable technical repair…
A very capable technical repair service. good communication let down by clunky on line communication system. I would recommend them to anybody. excellent service.
March 17, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your review and recommendation.
It’s great to hear you found the repair service technically capable and the communication helpful throughout the process. Our team works hard to provide reliable diagnostics and professional electronic repair support across a wide range of equipment.
We also appreciate the feedback regarding the online system and are glad the overall service experience still met expectations.
Thank you again for choosing Electronic Partners.
Outstanding service.
Fixed my son’s Quest 2 to the point it looks brand-new. Excellent service and communication and kept me updated an in the loop daily. Thank you 👍
March 6, 2026
Unprompted review
Reply from Electronic Partners
Thank you for the fantastic review.
We’re glad the Quest 2 repair was completed to such a high standard and that the headset was returned looking like new again. Keeping customers updated throughout the repair process is an important part of the service, so it’s great to hear the communication and progress updates were helpful throughout.
Thank you again for choosing Electronic Partners — we really appreciate the recommendation.
Fantastic company, clear instruction and value for money
My second time around getting different pair of ear buds repaired. They were my gym sennheiser momentum 4’s, which I dearly love. Unfortunately got kicked across the gym floor and damaged the left one.
I’ve used this company before and was very impressed, the whole process from quoting to return and pricing was easy and relatively quick and a very reasonable repair price. I’d fully recommend them and not hesitate to use them again myself.
Just very very good.
February 28, 2026
Unprompted review
Reply from Electronic Partners
Thank you for the fantastic review and for coming back to us again for another earbud repair.
We’re glad we could get your Sennheiser Momentum 4 earbuds repaired and back in working order after the damage. Our team aims to keep the entire process — from quotation and booking through to repair, updates and return delivery — as straightforward and efficient as possible, so it’s great to hear this was reflected in your experience once again.
Your continued trust and recommendation are genuinely appreciated. Thank you again for choosing Electronic Partners.
My amplifier was tired after a good few…
My amplifier was tired after a good few years use. It's now been rejuvinated, back to what it was. Very pleased !!
February 20, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your fantastic feedback.
It’s always rewarding to see a well-used amplifier brought back to full performance through a structured diagnostic and amplifier repair process. Restoring stability, output clarity and overall audio integrity is exactly what our workshop is set up to achieve.
We’re delighted to hear your unit is performing as it should again, and we appreciate you taking the time to share your experience.
Important Update!
I sent my Cambridge Audio amplifier to this company by post on the 12/2/26. I had done some research and understood the repair to be around £150, this was from about 5 quotes. I received an e-mail on the 16/2/26 confirming receipt. On the 23/2/26 I got a 'status update' stating 'diagnostics in progress'; this also had a bill for £98. However this bill was for diagnosics only And stated the repair would be an additional bill!?
I then went through a lengthy process, communicating with what appeared to be AI, via a portal (the phone number given is never answered)!
So here was my scenario: reject the offer, or accept but have no idea what the final bill will be! No one out there is going to accept paying, in effect, a blank cheque! So I had to reject and therefore pay them £14 to post it back to me.
How can this be right? Instead of a seperate bill for diagnostics, why not tell me the cost of the full repair; then I can make a proper decision.
I've lost £14 and enough time to repair three amplifiers!
Reply to message 2044 25/2/26
As I understood it: if I paid the £98 I would then have no idea what the extra cost may be, so it was a gamble. If, say, you then asked for another £150 I would have to pay that (in addition) or lose nearly £100. no one is going to agree to that. This fault is on YouTube and was stated as fairly common. This is also the general response I got from other repair companies stating the estimate was between £120 & £I50.
The repair request was 40086820 and the quote was W042259
Thank you for getting back to me.
26/2/26
Electronic Partners have just returned my amplifier to me. it has arrived in EXACTLY THE SAME PACKAGING I SENT IT OFF IN; EVERYTHING IS THE SAME, THIS HAS NOT EVEN BEEN OPENED, YET THEY TRIED TO CHARGE ME £98 FOR A DIAGNOSTIC TEST WITH A FURTHER CHARGE (UNSPECIFIED) FOR REPAIR.
HERE IS AN IDEA; WHY NOT ACTUALLY OPEN THE BOX AND FIND OUT WHAT THE FAULTY IS!?
February 23, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your comment.
You asked, “Why not actually open the box and find out what the fault is?”
That is precisely what the diagnostic stage is for. We quoted £98 to carry out the diagnostic investigation. This covers the engineer’s time to open, test and identify the confirmed fault.
As this diagnostic quote was declined, we did not proceed with opening or investigating the unit, and it was returned as received.
No repair work is ever carried out without approval of the relevant service stage.
Kind regards,
Electronic Partners
One of, if not, the best repair companies I've ever used.
Used this company many times in the past to repair failing and failed equipment. They have come through every time. The fact that I can send the equipment to them free of charge to get an estimate and then, based on what they say, can decide myself whether to have it repaired on simply returned as it is (at obvious postage cost to myself). They have repaired hifi and DJ equipment that other companies have said they cannot due due to the age of the equipment and the lack of manufactured parts. They have been honest and if something could not be repaired, or part of it repaird, they have told me so plainly and let me decide what to do. This is the first company I turn to now and the first company I recommend to friends and family.
February 11, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your continued trust in us — it genuinely means a great deal to receive feedback like this.
We’re pleased that our structured diagnostic process and transparent approach have consistently supported your hi-fi repair and DJ equipment repair needs, particularly with older or discontinued models where parts availability can be challenging. Ageing audio equipment often requires detailed fault tracing and component-level assessment, and we’re glad that our engineering team has been able to deliver reliable outcomes where others may have declined.
As you’ve highlighted, providing a clear diagnostic first allows customers to make an informed decision before authorising repair. That process ensures technical accuracy and avoids assumptions, particularly with legacy equipment where multiple fault layers can exist.
We truly appreciate your recommendations to friends and family — long-term returning customers are the strongest endorsement of our repair standards.
If you ever need assistance again, we’ll be ready to help.
Good and honest repair service
I had a problem with my washing machine it wasn’t spinning properly. Took it to this shop and they fixed it quickly. The staff was friendly and explained everything clearly. They didn’t charge extra or try to sell unnecessary parts. Total cost was fair and now it’s working like new. Good experience, I will come back if needed. Thanks!
February 12, 2026
Unprompted review
Reply from Electronic Partners
Thank you for taking the time to share your experience.
We’re pleased we could resolve the spinning issue with your washing machine promptly. Faults of this nature can stem from several mechanical or control-related causes, so carrying out a proper assessment before proceeding ensures the repair is both accurate and cost-effective.
Clear explanation and transparent quoting are standard parts of our process. We focus strictly on the confirmed fault and only replace components where testing demonstrates it is necessary. That approach keeps repairs proportionate and ensures customers receive fair value without unnecessary parts being fitted.
We appreciate your trust in our service and look forward to assisting again should you ever need appliance repair support in the future.
A bit slow but got the job done
I suspected the main PCB on my 20+ year old Siemens hob extractor fan had failed. I came across this Company on the internet, and was able to navigate their website, download their postage label and send it off for investigation and repair. I did get a diagnosis and repair estimate after over 2 weeks, but could accept this as was over Xmas and the new year. I did eventually get the PCB back after having being repaired. The PCB when I plugged it in partly worked and still had a fault . I duly sent it back and after a couple of weeks was notified they had found the fault which should have been rectified in the first place. This was duly rectified at their expense and on it return all worked fine. The whole process was slow but we got there in the end. Communication was all done through their website. The cost was reasonable - certainly much cheaper than a new PCB, which was totally unavailable anywhere. I would use this company again
December 24, 2025
Unprompted review
Reply from Electronic Partners
Thank you for your detailed feedback — particularly on a 20+ year old **Siemens** hob extractor PCB, where parts are typically discontinued and unavailable through standard supply channels.
With legacy PCB repair of this age, component degradation can sometimes present in layers. Our structured diagnostic process identifies confirmed faults based on measurable failure points at the time of testing. In this case, once the unit was returned and further symptoms were identified, it was reassessed and the additional fault was rectified at our expense in line with our repair warranty terms.
Seasonal periods such as Christmas and New Year can extend turnaround slightly due to parts logistics and workload, but we prioritise technical accuracy over rushing incomplete repairs — particularly on obsolete boards where replacements are not commercially available.
We’re pleased the extractor fan is now operating correctly and that the overall repair remained significantly more economical than sourcing a replacement PCB.
We appreciate your patience throughout the process and your willingness to use our service again.
Will repair your devices in amateur fashion!
I was originally going to use these guys for repairing my IEMs for their fairly priced estimate but after seeing how they handled a friend of mine's repair, I can confidently say avoid this company.
Particularly this was for MMCX repair on a ~£1000 IEM; this was repaired, however the shell was stuck back together misaligned. They do a sloppy job and refuse to acknowledge this as their own fault and will not rectify. Customer service is non existent, you are better off repairing such cases by yourself.
Edit after response: These IEMs were sent back specifically for the case misalignment. They were checked by the same technician who originally worked on them. Warranty was rejected and we were told this is just a cosmetic issue; either pay a service fee of around £20 for having them checked or have them recycled. This response was how I imagined this company SHOULD treat their repairs and it's interesting they like to pretend that's the sentiment instead of actually carrying out what's written here. What a waste of time to read.
February 17, 2026
Unprompted review
Reply from Electronic Partners
We take comments of this nature seriously, particularly where high-value in-ear monitors are concerned.
MMCX connector repair on premium IEMs involves micro-soldering work within extremely compact housings. After any such intervention, the units pass through our structured QA process before dispatch. This includes electrical continuity checks, channel balance testing and physical inspection to confirm structural integrity.
If a casing alignment issue had been present on return, the correct course of action would have been to return the item under our repair warranty so it could be formally inspected. We cannot assess or rectify concerns that are not submitted back to us for evaluation.
We categorically do not refuse valid warranty assessments. Where workmanship concerns are verified upon inspection, they are addressed in accordance with our warranty terms. However, we can only report on and act upon devices physically received for review.
If your friend would like the unit formally inspected, they are welcome to provide the repair reference number via our ticketing system and we will review the case in line with our standard warranty procedure.
Fantastic experience
Fantastic experience. My vintage amp needed a couple of repairs. From initial contact, sent off the amp with tickets provided from E.P. Notified when amp arrived and provided with link for portal to keep up to speed with what was happening. Quotation sent, work carried out, after bills paid - the amp arrived back home next day all sorted. It took 15 working days from start to finish and at reasonable cost.
February 14, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your detailed feedback — we’re pleased your vintage amplifier repair was a smooth experience from start to finish.
Older amplifiers often require careful fault tracing, particularly where age-related component wear or multiple issues are present. Our structured diagnostic process ensures that confirmed faults are identified before a formal quotation is issued, allowing customers to approve work with full clarity before repairs proceed.
We’re glad the portal updates, ticketed shipping process and next-day return delivery all met expectations. A 15-working-day turnaround for a vintage unit involving multiple repairs is well within our standard service window, and we’re pleased the result justified the wait.
It’s always rewarding to return classic audio equipment back to full working order at a cost-effective alternative to replacement.
If you ever need further amplifier repair support, we’ll be happy to assist again.
Great professional Service
I was very impressed with the quality of their technical service and the expertise of the team. The technicians clearly know their stuff and handled the job efficiently. However, the customer service side of things could do with some improvement. There appears to be a disconnect, as I repeatedly received misinformation and a lack of clarity regarding updates and next steps. Overall, while the technical work was top-notch, better communication and more accurate information from front office would make the experience much smoother.
December 2, 2025
Unprompted review
Reply from Electronic Partners
Thank you for your balanced and thoughtful feedback.
We’re pleased that the technical side of the repair met your expectations. Our engineers follow a structured diagnostic and verification process to ensure faults are accurately identified and rectified efficiently, so it’s encouraging to hear that the quality of workmanship reflected that expertise.
Regarding communication, all updates and status notifications are managed through our ticketing portal to maintain a documented and traceable service record. Repair progression, quotations and next steps are issued at defined stages of the diagnostic and repair process. This structured approach is designed to ensure technical accuracy rather than provide speculative or interim updates before confirmed findings are available.
If there are any specific points within your case you would like clarified, we would be happy to review the ticket history with you directly. Please provide your reference number and we will go through the timeline in detail.
We appreciate you recognising the strength of the technical service, and thank you for taking the time to share your experience.
AVOID AT ALL COSTS
1. Service provided: Headphone jack replacement
2. Reason for review: Huge 3 month waiting period for a part, only for nothing to happen
Let me ask you a question as the reader – how long would you expect a customer wait before being informed about the availability/lack of availability of a part: A couple of weeks, a month perhaps, what about 3 whole months… It took 3 months NOT to actually source the part (which may have been acceptable) but to instead inform me that the part would not be available in the first place.
If the part would not be available, clearly, I should have been told months beforehand that they were struggling to get the part and to inform me of my options as the customer. They may (assumption only) not have even attempted to get the part in the first place?
Throughout this time, let us talk about customer support: As you can imagine, there were multiple follow-ups sent, first to the chat bot (before I knew that the bot had not recorded things properly) and then to customer support. I simply received basic messages saying that they would check this with their team; only for nothing to happen…
At the very end of this period, I was told that the part was received and that I should expect to receive a quotation. Eagerly waiting for a repair quotation, I instead received a quotation for a replacement pair of headphones which costs hundreds of pounds and was significantly more than my original pair…
To close off this situation, I finally received a call from a knowledgeable and respectful individual who stated that his colleague had made a mistake (one of many) and that in fact they had not received the part…
Despite respecting the caller, this phone call of course should have happened months earlier and would have saved this totally unnecessarily long waiting period.
December 1, 2025
Unprompted review
Reply from Electronic Partners
Thank you for sharing your experience — we understand how frustrating extended lead times can be when you’re waiting on a specific repair.
Based on the service booked, this was a -headphone jack replacement-, which is entirely dependent on the availability of a compatible, manufacturer-correct part. For certain headphone models, jack assemblies are not held as stock items and must be sourced through external supply channels. When suppliers ultimately confirm that a part is unavailable, no physical repair work can proceed, and we can only report on the status of the device as received.
Parts availability is an industry-standard constraint in electronics repair, particularly for discontinued or model-specific components. While timelines for sourcing are estimated, they are not guaranteed, as supply confirmation sits outside the repair stage itself. Until a supplier provides definitive confirmation, a repair cannot be authorised or quoted.
With regard to communication, updates are issued based on the latest verified information available to the service team at each stage. Once it was confirmed that the required jack assembly had not been received, this was clarified directly so the case could be concluded correctly.
The charges applied relate to the standard diagnostic handling, return logistics, and any service options selected at booking. No repair quotation is generated unless a verified, compatible part is available to proceed.
If you’d like us to go through the service notes or sourcing outcome again with your reference number, we’re happy to do so.
Excellent service from start to finish
Excellent service from start to finish. From sending equipment to very quick comms on status, brilliant service. Very happy customer!
January 27, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your feedback — we’re pleased to hear you were happy with the service from start to finish. Clear communication and efficient turnaround are key parts of how we manage repairs, so it’s great to know this came through during your experience. We appreciate you taking the time to share this.
Completely unhelpful scammers
After sending my Bose speaker in for repair for a common fault, they said they cannot repair it due to unavailable parts. Fair enough... BUT they refused to tell me what was wrong with it or which part was unavailable so i couldnt get a quote from elswhere. Apparently due to their terms and conditions, they are not allowed to help another human, even if it costs them nothing to do so. In reality, they are just a bunch of scammers, pretending to be able to repair your product, then charging an inflated return postage cost to make a quick buck- i doubt they even opened the speaker to diagnose.
February 2, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your feedback. We understand how disappointing it is when a repair can’t proceed due to parts availability.
Based on our diagnostic process, the speaker was assessed and found to require a component that is no longer available through authorised supply channels. Where parts cannot be sourced, a reliable repair isn’t possible, and we can only report on the condition of the unit as received. In this case, the diagnostic findings and the specific limitation were provided to you via your support ticket, as requested.
For clarity, we don’t withhold diagnostic information to restrict third-party repairs, nor do we charge for repairs that cannot proceed. The charges applied relate to the standard diagnostic handling and return logistics in line with our published terms, which apply when a device is confirmed as non-repairable due to parts availability.
If you’d like us to review the assessment notes again or resend the details already shared on your ticket, we’re happy to do so with your reference number.
Great company
Great company. Fantastic comms, kept me informed every step of the way. Unfortunately the item was to badly damaged to repair. Item was promptly returned . Would definitely use again.
January 17, 2026
Unprompted review
Reply from Electronic Partners
Thanks for the positive feedback — we’re glad our team kept you well informed throughout the process. Based on our assessment, your item was unfortunately classified as Beyond Economical Repair due to extensive damage. As per our standard procedure, it was promptly returned once this determination was made. We appreciate your understanding and look forward to assisting you again if needed.
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