I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to so... See more
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Repair your headphones was excellent. The website is rather clunky though. Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then... See more
Company replied
The communication with and from the company was excellent - so many thanks for that. I was getting a circuit board checked and repaired for an Italian commercial dishwasher. When I was dropping off th... See more
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Ver clear and well Supported process throughout. Obviously with labour costs these days you need to check if repair is financially viable - mine was. I had the battery changed on a lovely pair of S... See more
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Company details
Written by the company
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control. Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service. If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.
Contact info
PR House, Hortonwood 30, TF1 7ET, Telford, United Kingdom
- 03302233644
- uk.electronic.partners
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Good and honest repair service
I had a problem with my washing machine it wasn’t spinning properly. Took it to this shop and they fixed it quickly. The staff was friendly and explained everything clearly. They didn’t charge extra or try to sell unnecessary parts. Total cost was fair and now it’s working like new. Good experience, I will come back if needed. Thanks!
February 12, 2026
Unprompted review
Reply from Electronic Partners
Thank you for taking the time to share your experience.
We’re pleased we could resolve the spinning issue with your washing machine promptly. Faults of this nature can stem from several mechanical or control-related causes, so carrying out a proper assessment before proceeding ensures the repair is both accurate and cost-effective.
Clear explanation and transparent quoting are standard parts of our process. We focus strictly on the confirmed fault and only replace components where testing demonstrates it is necessary. That approach keeps repairs proportionate and ensures customers receive fair value without unnecessary parts being fitted.
We appreciate your trust in our service and look forward to assisting again should you ever need appliance repair support in the future.
A bit slow but got the job done
I suspected the main PCB on my 20+ year old Siemens hob extractor fan had failed. I came across this Company on the internet, and was able to navigate their website, download their postage label and send it off for investigation and repair. I did get a diagnosis and repair estimate after over 2 weeks, but could accept this as was over Xmas and the new year. I did eventually get the PCB back after having being repaired. The PCB when I plugged it in partly worked and still had a fault . I duly sent it back and after a couple of weeks was notified they had found the fault which should have been rectified in the first place. This was duly rectified at their expense and on it return all worked fine. The whole process was slow but we got there in the end. Communication was all done through their website. The cost was reasonable - certainly much cheaper than a new PCB, which was totally unavailable anywhere. I would use this company again
December 24, 2025
Unprompted review
Reply from Electronic Partners
Thank you for your detailed feedback — particularly on a 20+ year old **Siemens** hob extractor PCB, where parts are typically discontinued and unavailable through standard supply channels.
With legacy PCB repair of this age, component degradation can sometimes present in layers. Our structured diagnostic process identifies confirmed faults based on measurable failure points at the time of testing. In this case, once the unit was returned and further symptoms were identified, it was reassessed and the additional fault was rectified at our expense in line with our repair warranty terms.
Seasonal periods such as Christmas and New Year can extend turnaround slightly due to parts logistics and workload, but we prioritise technical accuracy over rushing incomplete repairs — particularly on obsolete boards where replacements are not commercially available.
We’re pleased the extractor fan is now operating correctly and that the overall repair remained significantly more economical than sourcing a replacement PCB.
We appreciate your patience throughout the process and your willingness to use our service again.
Will repair your devices in amateur fashion!
I was originally going to use these guys for repairing my IEMs for their fairly priced estimate but after seeing how they handled a friend of mine's repair, I can confidently say avoid this company.
Particularly this was for MMCX repair on a ~£1000 IEM; this was repaired, however the shell was stuck back together misaligned. They do a sloppy job and refuse to acknowledge this as their own fault and will not rectify. Customer service is non existent, you are better off repairing such cases by yourself.
Edit after response: These IEMs were sent back specifically for the case misalignment. They were checked by the same technician who originally worked on them. Warranty was rejected and we were told this is just a cosmetic issue; either pay a service fee of around £20 for having them checked or have them recycled. This response was how I imagined this company SHOULD treat their repairs and it's interesting they like to pretend that's the sentiment instead of actually carrying out what's written here. What a waste of time to read.
February 17, 2026
Unprompted review
Reply from Electronic Partners
We take comments of this nature seriously, particularly where high-value in-ear monitors are concerned.
MMCX connector repair on premium IEMs involves micro-soldering work within extremely compact housings. After any such intervention, the units pass through our structured QA process before dispatch. This includes electrical continuity checks, channel balance testing and physical inspection to confirm structural integrity.
If a casing alignment issue had been present on return, the correct course of action would have been to return the item under our repair warranty so it could be formally inspected. We cannot assess or rectify concerns that are not submitted back to us for evaluation.
We categorically do not refuse valid warranty assessments. Where workmanship concerns are verified upon inspection, they are addressed in accordance with our warranty terms. However, we can only report on and act upon devices physically received for review.
If your friend would like the unit formally inspected, they are welcome to provide the repair reference number via our ticketing system and we will review the case in line with our standard warranty procedure.
Fantastic experience
Fantastic experience. My vintage amp needed a couple of repairs. From initial contact, sent off the amp with tickets provided from E.P. Notified when amp arrived and provided with link for portal to keep up to speed with what was happening. Quotation sent, work carried out, after bills paid - the amp arrived back home next day all sorted. It took 15 working days from start to finish and at reasonable cost.
February 14, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your detailed feedback — we’re pleased your vintage amplifier repair was a smooth experience from start to finish.
Older amplifiers often require careful fault tracing, particularly where age-related component wear or multiple issues are present. Our structured diagnostic process ensures that confirmed faults are identified before a formal quotation is issued, allowing customers to approve work with full clarity before repairs proceed.
We’re glad the portal updates, ticketed shipping process and next-day return delivery all met expectations. A 15-working-day turnaround for a vintage unit involving multiple repairs is well within our standard service window, and we’re pleased the result justified the wait.
It’s always rewarding to return classic audio equipment back to full working order at a cost-effective alternative to replacement.
If you ever need further amplifier repair support, we’ll be happy to assist again.
Great professional Service
I was very impressed with the quality of their technical service and the expertise of the team. The technicians clearly know their stuff and handled the job efficiently. However, the customer service side of things could do with some improvement. There appears to be a disconnect, as I repeatedly received misinformation and a lack of clarity regarding updates and next steps. Overall, while the technical work was top-notch, better communication and more accurate information from front office would make the experience much smoother.
December 2, 2025
Unprompted review
Reply from Electronic Partners
Thank you for your balanced and thoughtful feedback.
We’re pleased that the technical side of the repair met your expectations. Our engineers follow a structured diagnostic and verification process to ensure faults are accurately identified and rectified efficiently, so it’s encouraging to hear that the quality of workmanship reflected that expertise.
Regarding communication, all updates and status notifications are managed through our ticketing portal to maintain a documented and traceable service record. Repair progression, quotations and next steps are issued at defined stages of the diagnostic and repair process. This structured approach is designed to ensure technical accuracy rather than provide speculative or interim updates before confirmed findings are available.
If there are any specific points within your case you would like clarified, we would be happy to review the ticket history with you directly. Please provide your reference number and we will go through the timeline in detail.
We appreciate you recognising the strength of the technical service, and thank you for taking the time to share your experience.
AVOID AT ALL COSTS
1. Service provided: Headphone jack replacement
2. Reason for review: Huge 3 month waiting period for a part, only for nothing to happen
Let me ask you a question as the reader – how long would you expect a customer wait before being informed about the availability/lack of availability of a part: A couple of weeks, a month perhaps, what about 3 whole months… It took 3 months NOT to actually source the part (which may have been acceptable) but to instead inform me that the part would not be available in the first place.
If the part would not be available, clearly, I should have been told months beforehand that they were struggling to get the part and to inform me of my options as the customer. They may (assumption only) not have even attempted to get the part in the first place?
Throughout this time, let us talk about customer support: As you can imagine, there were multiple follow-ups sent, first to the chat bot (before I knew that the bot had not recorded things properly) and then to customer support. I simply received basic messages saying that they would check this with their team; only for nothing to happen…
At the very end of this period, I was told that the part was received and that I should expect to receive a quotation. Eagerly waiting for a repair quotation, I instead received a quotation for a replacement pair of headphones which costs hundreds of pounds and was significantly more than my original pair…
To close off this situation, I finally received a call from a knowledgeable and respectful individual who stated that his colleague had made a mistake (one of many) and that in fact they had not received the part…
Despite respecting the caller, this phone call of course should have happened months earlier and would have saved this totally unnecessarily long waiting period.
December 1, 2025
Unprompted review
Reply from Electronic Partners
Thank you for sharing your experience — we understand how frustrating extended lead times can be when you’re waiting on a specific repair.
Based on the service booked, this was a -headphone jack replacement-, which is entirely dependent on the availability of a compatible, manufacturer-correct part. For certain headphone models, jack assemblies are not held as stock items and must be sourced through external supply channels. When suppliers ultimately confirm that a part is unavailable, no physical repair work can proceed, and we can only report on the status of the device as received.
Parts availability is an industry-standard constraint in electronics repair, particularly for discontinued or model-specific components. While timelines for sourcing are estimated, they are not guaranteed, as supply confirmation sits outside the repair stage itself. Until a supplier provides definitive confirmation, a repair cannot be authorised or quoted.
With regard to communication, updates are issued based on the latest verified information available to the service team at each stage. Once it was confirmed that the required jack assembly had not been received, this was clarified directly so the case could be concluded correctly.
The charges applied relate to the standard diagnostic handling, return logistics, and any service options selected at booking. No repair quotation is generated unless a verified, compatible part is available to proceed.
If you’d like us to go through the service notes or sourcing outcome again with your reference number, we’re happy to do so.
Excellent service from start to finish
Excellent service from start to finish. From sending equipment to very quick comms on status, brilliant service. Very happy customer!
January 27, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your feedback — we’re pleased to hear you were happy with the service from start to finish. Clear communication and efficient turnaround are key parts of how we manage repairs, so it’s great to know this came through during your experience. We appreciate you taking the time to share this.
Completely unhelpful scammers
After sending my Bose speaker in for repair for a common fault, they said they cannot repair it due to unavailable parts. Fair enough... BUT they refused to tell me what was wrong with it or which part was unavailable so i couldnt get a quote from elswhere. Apparently due to their terms and conditions, they are not allowed to help another human, even if it costs them nothing to do so. In reality, they are just a bunch of scammers, pretending to be able to repair your product, then charging an inflated return postage cost to make a quick buck- i doubt they even opened the speaker to diagnose.
February 2, 2026
Unprompted review
Reply from Electronic Partners
Thank you for your feedback. We understand how disappointing it is when a repair can’t proceed due to parts availability.
Based on our diagnostic process, the speaker was assessed and found to require a component that is no longer available through authorised supply channels. Where parts cannot be sourced, a reliable repair isn’t possible, and we can only report on the condition of the unit as received. In this case, the diagnostic findings and the specific limitation were provided to you via your support ticket, as requested.
For clarity, we don’t withhold diagnostic information to restrict third-party repairs, nor do we charge for repairs that cannot proceed. The charges applied relate to the standard diagnostic handling and return logistics in line with our published terms, which apply when a device is confirmed as non-repairable due to parts availability.
If you’d like us to review the assessment notes again or resend the details already shared on your ticket, we’re happy to do so with your reference number.
Great company
Great company. Fantastic comms, kept me informed every step of the way. Unfortunately the item was to badly damaged to repair. Item was promptly returned . Would definitely use again.
January 17, 2026
Unprompted review
Reply from Electronic Partners
Thanks for the positive feedback — we’re glad our team kept you well informed throughout the process. Based on our assessment, your item was unfortunately classified as Beyond Economical Repair due to extensive damage. As per our standard procedure, it was promptly returned once this determination was made. We appreciate your understanding and look forward to assisting you again if needed.
Really Great Transparent Service
Really great transparent service from quote to repair. They kept me up to date with parts that needed ordering for new earpads on my Urbanista headphones.
Efficient turnaround & back to me in protective packaging, would really recommend
January 28, 2026
Unprompted review
Reply from Electronic Partners
Thanks for the positive feedback — we’re glad to hear you were happy with the process. For your Urbanista headphones, the part-specific order and earpad replacement were handled efficiently using our standard audio repair procedures. We're pleased the turnaround met your expectations and that the return packaging provided suitable protection. We appreciate the recommendation.
Great thanks
Great communication when I sent my earphones fixed fast and delivered back to me quickly to the repair was to a high standard thanks
January 6, 2026
Unprompted review
Reply from Electronic Partners
Thanks for the great feedback, Mr Jones — we're glad to hear your earphones were repaired quickly and to a high standard. We appreciate you choosing Electronic Partners and are pleased our communication and turnaround met your expectations. Should you need any further assistance in the future, we're always here to help.
Unable to diagnose fault but happy to quote for continuing to investigae
Sent my speaker in with a fault they seemed confident to know how to fix. Took weeks for them to start work on it. Then asked for charger to be sent (despite it being charged when I posted). Kept delaying asking for more information. Then finally after more than a month they provided a quote of £75, not to fix it, but just to investigate the fault, no guarantee that they would definitely resolve the issue. Had it sent back (arrived next day at least hence the second star). Contact manufacturer that now offers in house repairs. They diagnosed the fault based on my description and quoted £24 for the repair.
January 8, 2026
Unprompted review
Reply from Electronic Partners
Thanks for your feedback — we understand delays can be frustrating when you're without your speaker.
Based on the details provided, your speaker was booked in under our standard diagnostic process. As the fault couldn’t be clearly confirmed without further system-level investigation, a quote was issued for extended diagnostics. This type of advanced investigation falls outside the scope of the basic service charge and is always quoted separately in accordance with our terms.
While your unit may have appeared charged on arrival, we required the original charger to eliminate power supply inconsistencies during fault replication — a standard request where internal charging behaviour is relevant.
The charges referenced covered diagnostic labour time, courier return, and the optional priority upgrade selected at booking. No repair charges were applied or invoiced.
If you'd like us to review your case notes in more detail with your reference, we’re happy to assist.
Broken Beat Headphones
My son's beat headphones had broken and I found Electronic Partners online. I had a quote back so quickly and the process to send them off was so easy to use. I was amazed at how quickly we got them back back. But most of all, the quality of the repair was fantastic. I would 100% recommend this company as the service was excellent!
December 15, 2025
Unprompted review
Reply from Electronic Partners
Thanks for the great feedback — we're pleased to hear your son's Beats headphones were returned quickly and in excellent condition. Our team follows structured diagnostics and uses high-quality parts to ensure long-lasting repairs. We're glad the service met your expectations, and we appreciate your recommendation.
hifi heaven
If only i'd discovered these guys years ago!
Brilliant service.seamless from description of fault to return of repaired item.Really easy process,excellent communication throughout,great workmanship and excellent value to boot.
repaired high end quality turntable and fitted and setup of new cartridge.
December 22, 2025
Unprompted review
Reply from Electronic Partners
Thanks for the fantastic review — we're really pleased you had such a smooth experience. Turntables like yours deserve proper care, and it’s great to hear the setup and repair hit the mark. If only you'd found us sooner indeed! Always here if you need us again.
I first contacted this company in…
I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to sort out their e-systems. The delay in me getting my products back due to their invoicing system and notifications. Mismatching of invoice numbers, not logging payments. Very frustrating. Full marks for fixing my product - zero for keeping me informed of progress. If this had been right they would have got 5 stars.
January 3, 2026
Unprompted review
Reply from Electronic Partners
Thanks for your feedback — we’re pleased to hear your product is now working as expected. While we aim to keep every customer informed throughout the process, our focus remains on completing repairs with precision and care. Invoicing and booking data are securely managed through an automated platform, but mismatches can occasionally occur where manual payment references differ from the issued invoice ID. This is noted and reviewed internally. The charges applied reflect the diagnostic and repair services completed, plus return shipping and any optional services selected. If you'd like us to revisit your case with a reference, we're happy to help.
My bad ... NOT!! (addended x 2)
My bad , forgot to check reviews on this company and frankly I paid for it... [EDIT]£157.74 for nothing
... 5th November 2025 I contacted EP to get a price for fixing the right hand channel on my ARCAM amplifier , I sent the amplifier for assessment. EP acknowledged receipt on 11th November.
Quote finally received on 10th December after some nudging on the ( claimed they were very busy ... OK). Quote included over £100 of extras which I opted out of. I accepted the revised quote to get the RH channel fixed.
The AMP was returned to me at extra cost , quite poorly packaged but sound.
I tested the amp to find that the amp RH channel still didn't work ( they had not completed the requested fix) and requested an RMA ...
EP claimed to have found a second fault which they should have repaired the first time as the request ( and agreement) was to get the RH channel working , which they did not do.
For this additional work EP wanted a further £90 plus postage ... they would not listen to my complaint and denied they had not fixed the agreed work.
By this time I had enough and requested the AMP;s return at £40 costs !!!!
If you value your sanity, I would AVOID these people at all costs, whilst they are polite, they seem to extend the repairs and do not put any value on carrying the agreed work ... VERY dissatisfied customer with burnt fingers,
ADDENDUM - [EDITED] plugged in the amp today, 7-01-26, and lo and behold the treble and base [and volume] dials do not work now ... I paid well over £130 [actually £157.74] for an AMP to be repaired and got it back in a worse condition ... and the casing was damaged too - what a load of incompetents these guys are !!!
January 1, 2026
Unprompted review
Reply from Electronic Partners
Thanks for your review. This Arcam amplifier was diagnosed with a fault on the right-hand driver amplifier circuit, which was successfully repaired and returned fully functional. Optional work to replace aged capacitors — recommended to support long-term reliability — was declined. The unit was later returned under warranty with a new issue affecting volume control. Our inspection confirmed the original repair remained intact, and the volume fault was due to a damaged potentiometer — a separate component outside the scope of the initial work.
The subsequent labour charge was a modest £65, which reflects highly reasonable pricing for professional amplifier repair in the UK. Claims of £40 shipping are incorrect — standard return postage is £7.90, with a £14.90 surcharge for heavy equipment if applicable. If you'd like the technical report linked to your reference, we’re happy to assist.
Totally professional and efficient
From initial contact requesting an estimate for repair to the job being completed, the communication from the company was excellent. They needed to see the item that required fixing before they could provide an estimate but they provided the necessary pre-paid address label to send it to them. They gave the estimate which included a detailed description of the work that needed doing and once I had accepted the estimate and paid, they promptly went ahead with the work and then sent a review of the tests they carried out afterwards. I paid the invoice for the return postage and received the working item back a few days later. I was kept updated every step of the way.
December 16, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your review. We’re pleased to hear the diagnostic process, communication and repair workflow met your expectations from start to finish. Our assessments are carried out using a structured approach, with estimates issued once the item has been examined and testing completed after repair. We appreciate you taking the time to share your experience.
Was given a quote for repair of DJI…
Was given a quote for repair of DJI mini drone, which was more than the drone value, so I declined repair, but was hit with £67.59 return fee. No mention in there web site to warn you, I feel coned
December 24, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback. Based on our terms, all DJI drone assessments carry a standard service charge when repairs are declined after diagnosis. This is clearly defined under Section 2.1 of our Service Fee Schedule on our website and applies regardless of the outcome or repair value.
The total invoiced amount includes the diagnostic fee for drones and the return postage cost, both of which are outlined in our published pricing. These charges are also confirmed prior to payment and dispatch.
If you'd like us to review your invoice with your booking reference, we're happy to assist.
Terrible customer service
I sent a radio in for repair on the 18th November. On the 17th Dec it was sent back to me but I was working and the courier - DPD - ended up taking it to a designated drop off point. I awaited a code to pick it up and this wasn't sent. I contacted DPD and they said the drop off point - a shop - wouldn't take the package so it was sent back to Electronic Partners who then booked it in for a repair even though it had already been repaired.
It's now the 24th Dec and I still don't know when my radio will be returned.
They use a call centre in Brazil and AI for customer service. No-one is at hand to resolve problems like this and obviously the company is saving money at our expense. I can only hope their repair job is better.
What a pity repairing goods has become so difficult and we have to pay and spend so much time just getting something returned.
December 24, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback. The radio was repaired and dispatched on completion. Delivery was attempted by the courier, and subsequent redirections were requested to a neighbour and then to a nominated pickup location. The collection point declined the parcel, after which the courier returned it to us.
These events relate to delivery handling after dispatch rather than the repair itself. Once returned, the item was logged back into our system in line with standard process and is now being prepared for re-dispatch.
To repair or not to repair? That is the question!
My device arrived back in the same condition it was sent in, despite claims the device had been 'fixed'. I have proven this with video evidence.
No actual evidence was provided to support the claim that the device was repaired. I shall now be taking this matter further.
December 18, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback. Our engineers don’t rely on opinion or assumption when assessing a device — outcomes are based on structured diagnostics and testing carried out at the time of assessment. Any work completed, or confirmation that no functional change was identified, is recorded against those findings. We can only report on the condition of the device as received and the results observed during testing.
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