Repair your headphones was excellent. The website is rather clunky though. Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to so... See more
Company replied
The communication with and from the company was excellent - so many thanks for that. I was getting a circuit board checked and repaired for an Italian commercial dishwasher. When I was dropping off th... See more
Company replied
Ver clear and well Supported process throughout. Obviously with labour costs these days you need to check if repair is financially viable - mine was. I had the battery changed on a lovely pair of S... See more
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Company details
Written by the company
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control. Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service. If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.
Contact info
PR House, Hortonwood 30, TF1 7ET, Telford, United Kingdom
- 03302233644
- uk.electronic.partners
3.8
Great
2K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazing services
i was skeptical sending my beats in at first. however they are repaired as good as new. very easy process and quick turnaround time. with updates all along the way so you aren't worried about what's happening. GREAT!!!
November 8, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback, Teni! We’re glad we could provide a smooth and reassuring service. It’s great to hear everything is working as it should again. If you ever need our assistance in future, we’ll be happy to help. We appreciate your comments.
Recommended with every confidence in a professional service.
All processes work seamlessly - thorough and complete as detailed on their website. Very re-assuring.
Denon CD player with minor fault registered on their website and free collection arranged via local Post Office.
Subsequent good coms to confirm safe arrival at EP and photo verification of condition of unit.
Repair took a little longer than estimated time for a "Standard" repair - just over a month from delivery to return - but I was informed this is due to current high demands for their service.
Once repaired, the unit was carefully and safely packaged for fast,secure return via courier.
Repair cost was reasonable for work-time required and quality of service provided.
Recommended with every confidence in a professional service.
Thank you.
October 29, 2025
Unprompted review
Reply from Electronic Partners
Thank you for your detailed feedback, Kyran. We’re pleased we could assist you and that the process met your expectations. We appreciate your understanding regarding turnaround times during busy periods, and we’re glad to hear everything was returned securely and in working order. If you ever need our assistance again, we’ll be happy to help.
A nice surprise
Quick, efficient and inexpensive.
Rejuvenated some battered Bose headphones, great job!
October 23, 2025
Unprompted review
Reply from Electronic Partners
Thanks for using our services, David! We're glad we could be of help.
Excellent Service
All ways use electric partners now for my repairs. You might pay a little more but you get a guaranteed repair . You describe the fault. They give you an estimate which,if you’re happy,they raise a ticket for the repair. I always drop my repairs off as they are just just down the road so I can’t comment on the postal side of things but in terms of the technical side I can’t fault them
November 7, 2025
Unprompted review
Reply from Electronic Partners
Thank you for your continued use of our services! We truly appreciate your trust. We aim to offer an efficient and reliable repair process, so it’s great to hear that your experience reflects this.
Always happy to assist whenever needed.
Kindest regards.
Excellent Service
I was nervous about sending off my Garmin Edge, that Garmin couldn’t/wouldn’t repair. But there there was absolutely no need to worry. The whole process from beginning to end was professional, fast, and efficient. The work was completed quickly and I was kept informed of progress, and any possible additional charges before proceeding.
I would highly recommend this company for those electric items no one else can repair.
October 28, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback, Mark. We’re glad the service met your expectations. We understand the concerns around sending your Garmin elsewhere and appreciate your trust.. Thanks a lot for your recommendation and we're pleased we could assist where others couldn’t.
Reply from Electronic Partners
Hi Michael! We're glad the service met your expectations.
I have contacted them after passing the…
I have contacted them after passing the normal diagnosing time period three times even after a month they were saying the same answer that “ it is in the diagnosing stage”
No time keeping
October 14, 2025
Unprompted review
Reply from Electronic Partners
Dear Saiby,
Thank you for your feedback. We're sorry to hear you were disappointed with the time taken during the diagnostic phase of your repair.
While we aim to begin standard diagnostics within 3–5 working days of receiving a device, the total time can vary depending on the complexity of the fault, availability of parts, and overall workload. We understand delays can be frustrating, but our technicians prioritise thoroughness and accuracy in every assessment.
If you have further concerns or need an update on your case, we encourage you to contact our support team directly with your reference number, and we’ll be happy to assist you.
Kind regards,
Customer Support
Quick turnaround and excellent service
I have a pair of Bose headphones and the mic hadn't worked for a long time. I tried getting it sorted through Bose, and through multiple local electronics places, but nowhere would help.
Electronic Partners gave me a quote very quickly and the whole process was easy from start to finish. I just got my free shipping label and took it to the post office. Sent them away and had them back within a week, all working as they should.
Really glad I found this company and can now use the mic on my headphones again
October 23, 2025
Unprompted review
Reply from Electronic Partners
Hello Mr Walker!
We're happy to hear it's all in working order with your headphones now and that the turnaround met your needs.
Thanks for your comments. We're here to help!
very slow ( it took two months)and lack…
very slow ( it took two months)and lack of information, they could not fix my device cuz they say parts no longer availible , but still charge me 120 for diagnostic, i ask for some money back they say thats labour cost.
i dont recomend using this service.
repair request 40081085 klipsch r115sw
October 14, 2025
Unprompted review
Reply from Electronic Partners
Dear Egis,
Thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with the outcome of your repair experience.
As stated during the booking process and in our terms, the diagnostic service is a chargeable process that involves in-depth fault tracing and testing by our engineers. In your case, our team spent considerable time attempting component-level repairs on the power supply of your Klipsch R-115SW. Unfortunately, the unit remained unstable due to an internal fault likely linked to an unavailable transformer, which ultimately made further repair unfeasible.
We understand it's disappointing when a device cannot be repaired, but the diagnostic fee covers the labour and resources invested in reaching that conclusion, even if the repair proves impossible due to parts unavailability. We’re transparent about this from the outset and aim to deliver as much clarity as possible throughout.
If you have further questions, feel free to reach out to our support team directly with your reference number.
Kind regards,
Customer Support
Shocking organisation/service
Shocking organisation/service. Would urge any(every)body not to employ their services.
Was directed to them via D&G appliance cover. After being told they do not arrange couriers for collection, my item was collected via courier (after 5 weeks and 2 failed collection attempts, I was not informed of).
I listed the faults that warranted a repair. My item was returned to me in an almost identical state. Only difference was (by their own admission) it was cleaned and serviced. The original fault remains.
When requesting the work be carried out under warranty, EP refused to do any work as my insurance policy had subsequently expired (in the 3 weeks they had my item in for repair- which turned out to be a clean and a service).
Avoid at all cost.
August 18, 2025
Unprompted review
Reply from Electronic Partners
Hello Jemaine,
We’re sorry to hear you feel this way. To clarify, your repair was arranged under your Domestic & General (DG) insurance plan. In these cases, EP acts only as the authorised repair agent, carrying out the work as instructed by DG. Warranty coverage and aftercare remain the responsibility of DG as the insurer.
As your DG policy had been cancelled by the time the fault was reported again, we were unable to process this as a warranty case. We did explain this during our correspondence.
If you remain unhappy, we recommend raising the matter directly with DG, as they hold the insurance contract and make coverage decisions.
Best regards,
EP Customer Support
3 to 5 days? More like 3 to 5 weeks.
My phone stopped working. I did a search for local mobile phone repairs using my postcode, and Electronic Partners came up. When I requested an estimate, they asked to send the phone in (this was actually understandable due to the nature of my fault, so this part isn't against EP), but the address I was given was in Telford. This company pays for Google ads to claim they are local, but they are only local if you live in Telford. But as the company's site I bought the phone from wasn't working, I decided to go ahead with this and sent the phone in. EP received my phone on 22nd August and I immediately got an automated email saying my repair would take 3 to 5 business days from the date they receive it to know the fault. 10 days later and no communication from EP, I raised a support ticket. I got a reply saying due to how busy they are repairs can take up to 10 working days and I should expect an update later that day. 3 working days later (5 days if you include the weekend) still no update until later in the afternoon. The fault was the display ribbon cable. Shy of £9 for the cable, but nearly £60 for the labour. Still, thinking it would be now finally done soon, I paid for the repair. The next day I got an email saying the parts have been requested from the phone manufacturer and should arrive by 27 September. This is now 4 WEEKS since they received my phone.
To EP's credit, they did evidently receive the replacement cable 2 days early so they did the repair. I then got another email saying I now need to pay for the return delivery. Like they couldn't factor this in with the near £60 labour costs? No. They wanted even more money from me.
EP received my phone on 22nd August 2025, I received my phone back on 29th September 2025. So much for "3 to 5 business days" or even the "10 working days" from their email.
I whole heartedly DO NOT recommend using this company for repairing your phone. Do some research and look for actual local phone repair businesses in your area (unless you already live in Telford) and avoid Electronic Partners as much as you can.
August 22, 2025
Unprompted review
Reply from Electronic Partners
Dear Kevin,
Thank you for sharing your feedback.
Firstly, we would like to clarify that we do not use Google ads. Our presence in local search results is due to our network of affiliated drop-off points across the UK, which allows us to offer our services locally to customers nationwide. This is a common practice designed to provide wider accessibility and convenience.
Regarding turnaround times, we understand delays can be frustrating. However, as clearly stated in our terms, all timeframes provided are estimates and not guaranteed. This is particularly relevant during busy periods, and we always aim to keep customers updated as soon as there is progress on their repair.
It's also worth noting that we operate on business days—weekends are not included in our working schedule.
In terms of repair costs and parts, again, our terms explain that labour is charged separately from parts, and return postage is not included in the quoted repair cost. This is to ensure transparency and to avoid hidden charges for our customers.
We always recommend reading the information provided in our emails and on our website to ensure expectations are aligned. It’s a bit like buying a candle and expecting it to work in a light fitting—understanding the service is key to a satisfactory outcome.
We’re glad to hear your device was ultimately repaired and returned, and we hope it continues to serve you well.
Kind regards,
Electronic Partners Customer Service Team
My first set of earbuds went missing
My first set of earbuds went missing. In fairness a replacement was sent. However the "replacement" batteries had a only slightly improved battery life in the second pair sent back to me. I raised my concerns and was told that battery life varies due to a number of reasons. I was charged an additional 16 pounds for an assessment of the second pair of earbuds sent out for me. In summary I spent 165 on new batteries and am not entirely certain the batteries were ever replaced. I know how good the earbuds were when I purchased them from new.
September 18, 2025
Unprompted review
Reply from Electronic Partners
Dear Adam,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations. While we did promptly send a replacement for your missing earbuds and installed new batteries as part of the service, we understand your concern about battery performance. As explained during our communication, battery life can vary depending on usage patterns, and this guidance is based on manufacturer specifications.
The diagnostic fee of £16 was applied in line with our service terms, which are outlined prior to any work being undertaken. We strive to maintain transparency throughout the process and regret that you feel uncertain about the battery replacement. Please be assured that all services were carried out in accordance with our stated procedures and with your authorisation.
If you feel any aspect of your experience remains unresolved, we welcome the opportunity to review it further. Please feel free to reach out to our support team directly.
Kind regards,
Electronic Partners
Worst service ever
September 19, 2025
Unprompted review
Cost effective repair
Electronic Partners provided a cost effective repair on a failed Bosch battery drill driver
I tried a few local companies, but they all quoted silly prices for minimum order value.
I posted the failed drill/driver to EP and EP sent regular updates about the repair progress, finally sending me an invoice for return postage.
In all, a very good experience, and the drill/driver worked fine on return.
Happy to highly recommend Electronic Partners and would use again
July 16, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback, Geoff. We're glad the repair met your expectations. We're pleased the outcome restored full functionality and appreciate your recommendation.
Best regards!
Really poor experience
Really poor experience. The repair took an absolute age, which is understandable during a busy period, however the communication was just so poor, and I wasn't kept updated at all. I had to chase several times, and even thought I had been scammed initially - I tried to call the customer service number a couple of times at 11am on a weekday and it went to a mobile answerphone, which didn't fill me with much confidence. Eventually I did get through to someone and when I fed back that I thought the communication had been poor, they said they would take it on board but I didn't really get the impression that it was taken very seriously. I would have also liked to have chatted directly with an engineer, and was expecting them to call and discuss the repair with me. They never did, so I decided to just ask for my gimbal to be sent back, and I still have a broken gimbal now. So basically I've wasted about two months and would not recommend this company!
June 1, 2025
Unprompted review
Reply from Electronic Partners
Dear James,
Thank you for taking the time to leave a review, and we’re sorry to hear that your experience didn’t meet your expectations.
We appreciate your understanding that repairs can take longer during busy periods. While we aim to provide timely updates, our policy is to contact customers when there is a material change in the repair status—such as diagnosis completion or parts availability. This ensures communication remains meaningful rather than repetitive, especially during waiting periods.
Regarding your concerns about the phone line, our customer service calls are routed through a central call centre. The operating hours are clearly listed on our website, and we also offer chat support and a ticketing system for added convenience and traceability.
With respect to technical queries, our engineers focus exclusively on repairs and do not have access to phones to avoid interruptions that could compromise the quality of their work. However, our support team is trained to relay information and assist wherever possible.
We’re sorry to hear that your gimbal remains unresolved. If you wish to revisit a solution, our team would be more than happy to explore further options with you.
Kind regards,
Customer Support Team
Electronic Partners
Repair your headphones was excellent
Repair your headphones was excellent. The website is rather clunky though.
Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then came another email to pay for return postage.
September 8, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback, Sarah. We’re glad to hear the headphone repair met expectations. Your points about the website and email flow are appreciated and will be reviewed internally. We understand the importance of clarity in communication.
Rip Off and poor customer service
August 15, 2025
Unprompted review
Reply from Electronic Partners
Dear Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
While we’re always open to constructive criticism, your review doesn't include any specific details. If you could provide your repair reference number or reach out to our support team directly, we’d be more than happy to investigate what happened and see how we can assist.
Kind regards,
Electronic Partners Team
Avoid
Avoid! Avoid! Avoid!
Send off circuit board to be tested and repaired. It’s not repaired and still not returned. Its was sent off 5 weeks ago and still not returned
And their reply is contact dpc delivery service as it was posted two weeks ago.
August 28, 2025
Unprompted review
Reply from Electronic Partners
Dear Justin,
Thank you for your feedback.
We understand how frustrating it must be to experience delays. However, your item was dispatched nearly two weeks ago via DPD, but according to the tracking information, the courier was unable to deliver it due to issues accessing your address. We strongly advise that you contact DPD directly as a matter of urgency to arrange redelivery or collection.
We have fulfilled our obligation to return your item promptly, and unfortunately, we have no control over third-party courier delays or access issues. Please do check your tracking number for the latest updates.
Should you require any further assistance, we are happy to help via our support team.
Kind regards,
Electronic Partners Team
A-Z470 Amplifier driven system multiple faults
Repaired multiple faults in my Pioneer Stereo system that others failed and gave up on. Maintained good communication throughout (Thanks Stephani) and sourced parts that were no longer available to affect the repair. Quotes clear and detailed at each stage with the option to decline before the work started. Taught me not to power up the system, without ensuring that all components that need to be connected to the amplifier were, since they did not function independently, hence the need for the help from the Electronic Partners team. Took longer than expected but parts from the 90’s are not that easy to source.
August 18, 2025
Unprompted review
Reply from Electronic Partners
Thanks for choosing our service, Michael!
We're pleased we could assist with your Pioneer.
We appreciate your patience as our team worked to source discontinued parts and complete the repair. It's always rewarding to restore equipment others have written off, and we're glad the process and communication met your expectations.
Kindest regards from all of us.
Great service
Great service
Value for money
Hassle free
They sorted everything including the posting
August 11, 2025
Unprompted review
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