I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The communication with and from the company was excellent - so many thanks for that. I was getting a circuit board checked and repaired for an Italian commercial dishwasher. When I was dropping off th... See more
Company replied
Repair your headphones was excellent. The website is rather clunky though. Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then... See more
Company replied
Ver clear and well Supported process throughout. Obviously with labour costs these days you need to check if repair is financially viable - mine was. I had the battery changed on a lovely pair of S... See more
Company replied
Company details
Written by the company
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control. Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service. If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.
Contact info
PR House, Hortonwood 30, TF1 7ET, Telford, United Kingdom
- 03302233644
- uk.electronic.partners
3.7
Average
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Worst service ever
September 19, 2025
Unprompted review
Cost effective repair
Electronic Partners provided a cost effective repair on a failed Bosch battery drill driver
I tried a few local companies, but they all quoted silly prices for minimum order value.
I posted the failed drill/driver to EP and EP sent regular updates about the repair progress, finally sending me an invoice for return postage.
In all, a very good experience, and the drill/driver worked fine on return.
Happy to highly recommend Electronic Partners and would use again
July 16, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback, Geoff. We're glad the repair met your expectations. We're pleased the outcome restored full functionality and appreciate your recommendation.
Best regards!
Really poor experience
Really poor experience. The repair took an absolute age, which is understandable during a busy period, however the communication was just so poor, and I wasn't kept updated at all. I had to chase several times, and even thought I had been scammed initially - I tried to call the customer service number a couple of times at 11am on a weekday and it went to a mobile answerphone, which didn't fill me with much confidence. Eventually I did get through to someone and when I fed back that I thought the communication had been poor, they said they would take it on board but I didn't really get the impression that it was taken very seriously. I would have also liked to have chatted directly with an engineer, and was expecting them to call and discuss the repair with me. They never did, so I decided to just ask for my gimbal to be sent back, and I still have a broken gimbal now. So basically I've wasted about two months and would not recommend this company!
June 1, 2025
Unprompted review
Reply from Electronic Partners
Dear James,
Thank you for taking the time to leave a review, and we’re sorry to hear that your experience didn’t meet your expectations.
We appreciate your understanding that repairs can take longer during busy periods. While we aim to provide timely updates, our policy is to contact customers when there is a material change in the repair status—such as diagnosis completion or parts availability. This ensures communication remains meaningful rather than repetitive, especially during waiting periods.
Regarding your concerns about the phone line, our customer service calls are routed through a central call centre. The operating hours are clearly listed on our website, and we also offer chat support and a ticketing system for added convenience and traceability.
With respect to technical queries, our engineers focus exclusively on repairs and do not have access to phones to avoid interruptions that could compromise the quality of their work. However, our support team is trained to relay information and assist wherever possible.
We’re sorry to hear that your gimbal remains unresolved. If you wish to revisit a solution, our team would be more than happy to explore further options with you.
Kind regards,
Customer Support Team
Electronic Partners
Repair your headphones was excellent
Repair your headphones was excellent. The website is rather clunky though.
Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then came another email to pay for return postage.
September 8, 2025
Unprompted review
Reply from Electronic Partners
Thanks for your feedback, Sarah. We’re glad to hear the headphone repair met expectations. Your points about the website and email flow are appreciated and will be reviewed internally. We understand the importance of clarity in communication.
Rip Off and poor customer service
August 15, 2025
Unprompted review
Reply from Electronic Partners
Dear Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
While we’re always open to constructive criticism, your review doesn't include any specific details. If you could provide your repair reference number or reach out to our support team directly, we’d be more than happy to investigate what happened and see how we can assist.
Kind regards,
Electronic Partners Team
Avoid
Avoid! Avoid! Avoid!
Send off circuit board to be tested and repaired. It’s not repaired and still not returned. Its was sent off 5 weeks ago and still not returned
And their reply is contact dpc delivery service as it was posted two weeks ago.
August 28, 2025
Unprompted review
Reply from Electronic Partners
Dear Justin,
Thank you for your feedback.
We understand how frustrating it must be to experience delays. However, your item was dispatched nearly two weeks ago via DPD, but according to the tracking information, the courier was unable to deliver it due to issues accessing your address. We strongly advise that you contact DPD directly as a matter of urgency to arrange redelivery or collection.
We have fulfilled our obligation to return your item promptly, and unfortunately, we have no control over third-party courier delays or access issues. Please do check your tracking number for the latest updates.
Should you require any further assistance, we are happy to help via our support team.
Kind regards,
Electronic Partners Team
A-Z470 Amplifier driven system multiple faults
Repaired multiple faults in my Pioneer Stereo system that others failed and gave up on. Maintained good communication throughout (Thanks Stephani) and sourced parts that were no longer available to affect the repair. Quotes clear and detailed at each stage with the option to decline before the work started. Taught me not to power up the system, without ensuring that all components that need to be connected to the amplifier were, since they did not function independently, hence the need for the help from the Electronic Partners team. Took longer than expected but parts from the 90’s are not that easy to source.
August 18, 2025
Unprompted review
Reply from Electronic Partners
Thanks for choosing our service, Michael!
We're pleased we could assist with your Pioneer.
We appreciate your patience as our team worked to source discontinued parts and complete the repair. It's always rewarding to restore equipment others have written off, and we're glad the process and communication met your expectations.
Kindest regards from all of us.
Great service
Great service
Value for money
Hassle free
They sorted everything including the posting
August 11, 2025
Unprompted review
I sent a VHS/DVD player for repair and…
I sent a VHS/DVD player for repair and another DVD player, it cost me over £200 with no results except a service on the VHS tray.
Costly exercise with no results
August 1, 2025
Unprompted review
Reply from Electronic Partners
Dear Brian,
Thank you for your review. We're sorry to hear that you feel disappointed with the outcome.
We’ve checked our records and couldn’t find a repair request under your name. If you could provide a reference number or the email used during booking, our team would be glad to look into the matter fully and clarify what was carried out.
We’d welcome the chance to follow up properly—feel free to reach out to our support team directly with your repair reference.
Kind regards,
Electronic Partners Team
Superb Service
It was great to be able to see how the repair was going online without having to message or ring them. My Beydynamic DT 1990 PRO repaired perfectly.
August 6, 2025
Unprompted review
Expensive repair but great to have item…
Expensive repair but great to have item working.
Courier left huge amount to be desired dropping item out of van onto road and from shoulder to my door step but couldn't give a damp about item
July 25, 2025
Unprompted review
I am very satisfied with the whole…
I am very satisfied with the whole process of the repair done to my item and now I have a good reference point for any further repairs needed. Thank you
August 1, 2025
Unprompted review
Fantastic repair to a 50 year old amplifier!
Very happy with the repair to my 50 year old Rogers amplifier, now working perfectly. As well as the repair, Electric Partners carried out a full service, replacing the capacitors and cleaning and adjusting all potentiometers. Not a cheap repair and took a while, but nevertheless I'm delighted with the result. Now looking forward to another 50 years of service!
June 11, 2025
Unprompted review
complain
I paid everything as agreed but the device was not repaired I was very disappointed with the procedure of this repair shop I regret this experience
July 7, 2025
Unprompted review
Reply from Electronic Partners
Dear Vitezslav,
Thank you for choosing us to repair your Marantz amplifier. We’re pleased to hear the repair was successful. If for any reason it doesn’t perform as expected, your repair is covered by our warranty — just get in touch and we’ll be happy to help.
Kind regards,
Electronic Partners
Evonics EV4 Fire
Good communication, kept updating via email
Repair carried out quite quickly, then dispatch took as long to send back, otherwise it would have been 5 stars.
July 16, 2025
Unprompted review
Minidisk Repair
They brought my irreplaceable Minidisk recorder back to life!
July 24, 2025
Unprompted review
Item was not repaired
Item was not repaired. I received a text message stating that it was repaired but on arrival tested the HiFi and found it not to be working. The item was with Electronic partners for over 3 weeks.
The diagnostic note that accompanied the returned HiFi was very vague stating the mother board needed to be replaced.
I have had to take apart the HiFi system to recover a CD that I was using before it stopped working. I remain baffled how the diagnostic was made without opening or taking apart the system.
I'm very sceptical that any effort was made to diagnose or repair this item.
July 9, 2025
Unprompted review
Reply from Electronic Partners
Dear Steven,
Thank you for your review. We’re sorry the outcome wasn’t what you had hoped for and would like to clarify the process we followed.
Your LG OK55 had a no-power fault. To diagnose this, we opened the unit and inspected the power supply and mainboard. Our tests confirmed that the main processor responsible for power management was not enabling power. Repair would require replacing the mainboard, but unfortunately, we were unable to source this part.
The CD mechanism was unrelated to the fault, so there was no need to dismantle it during diagnosis — this is why the disc remained inside. If we had been able to obtain the necessary mainboard, we would have carried out the repair under our normal procedures.
We understand this was disappointing, but we can assure you that the unit was physically opened and tested before reaching our conclusion.
Kind regards,
Electronic Partners
The whole experience was simple and the…
The whole experience was simple and the repair was great.
July 11, 2025
Unprompted review
6th June I sent my Fitbit watch for a…
6th June I sent my Fitbit watch for a replacement battery. Electronic partners informed me that they had send for a battery and they should receive it by the 25th June. On 4th July I was informed that the battery had been lost in the post and did I still want to continue with the repair. I had ran out of patience and asked for the watch to be returned and I received it 8th July in pieces. Awful service, I would never ever deal with this firm ever again.
June 6, 2025
Unprompted review
Reply from Electronic Partners
Dear Roy,
Thank you for sharing your feedback.
We understand your frustration regarding the delay with your Fitbit watch repair. As a service provider, we do rely on manufacturers to supply the necessary parts. Unfortunately, if a part is lost during transport, this is beyond our control. In such instances, we always contact customers to offer the choice of waiting for a replacement part or cancelling the repair, as we did in your case.
Upon your request to have the watch returned, please note that the faulty battery had been removed and disposed of for safety reasons, as it posed a fire risk. This is a necessary safety measure to protect both our team and our customers.
We appreciate your understanding in these matters. Should you wish to discuss anything further, please do get in touch via our customer support system.
Kind regards,
Electronic Partners Team
Don't use this company
Don't use this company. They have destroyed my item and are refusing to replace or repair it instead they are trying to extort me. I have received threats and abuse from one of their customer service agents regarding this issue as well.
Update#1 : The company has had a lack of communication regarding this issue and is actively ignore tickets. I also made a complaint on their website which they immediately closed without address, unacceptable behaviour from them.
July 15, 2025
Unprompted review
Reply from Electronic Partners
Dear Johnathon,
We are sorry to read your review and take your concerns seriously. After a thorough internal investigation, including a review of all correspondence and the handling of your device, we found no evidence to support your claims of damage, threats, abuse, or extortion.
Our team provided a detailed quotation and communicated all charges transparently in accordance with our Terms and Conditions. At no point did any member of staff threaten or abuse you, nor was your item destroyed.
If you have any specific evidence regarding your claims, we encourage you to contact us directly through our official complaints procedure so we can investigate further. We are committed to resolving concerns in a fair and professional manner.
Best regards,
EP Customer Support
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