UNEQUALED Reviews 94

TrustScore 2 out of 5

2.0

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Rated 5 out of 5 stars

I ordered some Jordan 4s for my daughter. Despite a longer than expected delivery time. I can’t complain their customer service on Instagram and via email messages were always replied too. Taking into... See more

Rated 1 out of 5 stars

Dreadful Company, Ordered on the 14th December, Express Delivery shown on their website. Chased after 4 or 5 days to be told Express means 7/10 days. Customer Services then advise that I had missed th... See more

Rated 1 out of 5 stars

As per my previous review a month ago, Jack still has NOT refunded my 16 year old daughter who in July, paid £170 for trainers she did not recieve. I provided proof that he was issued a refund from... See more

Rated 1 out of 5 stars

It’s a 1 Star or less. I’ve been mugged off by this Company, that said, I’m an idiot for not checking Trustpilot. All mediocre reviews. I paid twice as much as I should for Addidas Handball Spezial.... See more

Company details

  1. Shoe Store
  2. Online Marketplace
  3. Streetwear Store

Written by the company

Exclusive Sneaker & Streetwear Store. Express Worldwide Shipping. Buy Now, Pay Later with Klarna, Clearpay and Laybuy. Authentic Brand New Products.


Contact info

2.0

Poor

TrustScore 2 out of 5

94 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Nike dunks

I ordered my daughter Nike Dunks for her birthday from unequaled. This was the only present she had asked for and had wanted this trainer for so long. I realised that I ordered them a day late in order for them to arrive in time for her birthday. I sent a message via Instagram and received a response back straight away advising that they would send a message to the warehouse but they could not promise they would arrive. The trainers arrived on my daughters birthday and her response was amazing. So thank you, unequaled for making my daughters day and for the great customer service. She already has her eye on another pair of trainers. I am looking forward to ordering from you again.

July 4, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM

Placed an order on the 7th June, cancelled the order straight away without notifying me. I only realised when I went on to track the order. Contact number doesn’t work and get ignored on emails. And can wait up to 2 weeks for my money back through contacting my bank AVOID AVOID AVOID

June 11, 2022
Unprompted review
UNEQUALED logo

Reply from UNEQUALED

Hi,

We are up-to date with all our emails and Instagram messages, can you please make sure you have emailed us on info@unequaled.co.uk.
Can you also please check your spam for a reply if you have emailed us? Our emails must be getting lost in your inbox unfortunately or going into your spam.

Alternatively please let us know your order number through Instagram and we will sort this for you right away. On top of this we have requested more information from you within TrustPilot therefore we can reach out to you. Please be assured we will get this sorted out for you!

Kind Regards, Unequaled Customer Service

Rated 5 out of 5 stars

5 Star

Great service and customer service responded to my questions straight away!
Highly recommend

May 14, 2022
Unprompted review
Rated 1 out of 5 stars

All for small businesses but these are…

All for small businesses but these are 100% fake trainers. Cheap, uncomfortable and awful. go to a main dealer. Avoid!

May 10, 2022
Unprompted review
UNEQUALED logo

Reply from UNEQUALED

Hi James,

All our products are 100% Authentic.
We are a VAT registered company here in the UK under Unequaled Ltd. This can be checked via companies house. We understand the laws on counterfeit goods and we ensure that all our items are authentic.. We do not condone the sale of fake or counterfeit items. Our in-house team ensures each and every product is genuine before they are shipped out to the customer. We have contracts with the payment providers: Klarna, Clearpay and Laybuy.

We replied to your instagram messages within 3 hours, during busy periods our response time can be upto 24 hours. We have provided you with the return information in which a full refund will be immediately processed on arrival of the goods back to us. We delivered your item to Ireland in 6 working days, which as advertised on our website can take upto 5-14 working days.
https://unequaled.co.uk/policies/shipping-policy

We accept returns and exchanges on all orders.
https://unequaled.co.uk/pages/returns

Please be assured we will continue to do our best to get this sorted out for you as quickly as possible.

Kind Regards,
Unequaled Customer Service

Rated 5 out of 5 stars

Super helpful staff

I ordered a pair of trainers for my holiday and the staff at unequalled pulled out all the stops to make sure I had them in time for me flying out.

April 14, 2022
Unprompted review
Rated 1 out of 5 stars

They’ve lost my customer loyalty.

Used this company twice before and had no complaints. However my recent experience with them has put me off using them again in the future. I ordered £400 trainers for my boyfriends birthday, a week went past and I still had no shipping notification. I then contacted them via email to ask for a delivery date, to which they responded and told me that the shoes are now out of stock so have issued a refund.
Had I not have reached out to them, who knows how long it would’ve taken them to tell me they’re out of stock…I now have no present to give my boyfriend on his birthday as anything else I do order won’t come on time.

Might I add that the shoes and size I ordered, have now shot up to £525, so no wonder they wanted to refund me and make me order again :/
I replied to their email 4 days ago and still haven’t received a response so will be the last time I use this company.

March 5, 2022
Unprompted review
Rated 5 out of 5 stars

5* product 5*service!

Ordered just prior to Christmas, fully aware that I had likely left it too late for Christmas delivery, which I had. However I emailed and got a lovely prompt reply. Trainers have now been delivered and they are absolutely beautiful - a great company to deal with highly recommend!

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

10/10💞

the shoes are absolutely gorgeous, fast shipping, owners are really friendly and if you have any concerns they reply very fast! do recommend these sellers!!! will definitely be buying from them again and you can pay in 3 payments which is awesome!!

October 18, 2021
Unprompted review

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