UNEQUALED Reviews 94

Great customer service. Highly recommended

ordered a pair of shoes over a week ago now and i am still yet to hear anything regarding them, after frequent attempts to get in contact i’ve decided to ask for a refund. won’t expect too much though as they can’t even respond to my previous emails, let alone any attempt to get my money back.

I Ordered a pair of Jordans and were delivered on time and were exactly as advertised, excellent customer service through out

Thank you. Received my shoes next day.

As per my previous review a month ago, Jack still has NOT refunded my 16 year old daughter who in July, paid £170 for trainers she did not recieve. I provided proof that he was issued a refund from UPS, yet he still did not refund us. He does NOT reply to email correspondence, but is quick to respond to bad reviews!
Awful customer service, and now we will be seeking legal advice!
**Edit** Jack also gets his relatives to leave reviews to bump his rating up! Jack is called Jack McGarrigle (quick search on companys house provided all the info we need for legal action).

Awful. I ordered a pair of trainers and still haven’t received them 4 weeks later and they still haven’t emailed me to let me know they’ve been shipped. Wouldn’t trust these as feel like they’ve robbed me!!

I ordered a pair of trainers 2 months ago now. I didn’t really like them & personally they looked fake so wanted to return them. I then contacted the website via email as I saw the 7 day return policy. Firstly, the email I sent wasn’t responded to within the 7 days which I feel is a big scam! I then contacted the Instagram page and JACK told me to contact them via email again. I then received an email with an address to return the item to with no other information on who I should return them with. So again, I contacted them and still hadn’t received any information. I then took the parcel to my local courier and returned them through Hermes, the package then came back to my house & I told Hermes that this package needs to be returned so they did that. Since then I have received an email in regards to my multiple emails & I told them I had returned these through Hermes. They then said I cannot use hermes as a provider to return them through… this was never told to me. The customer service I hve received has been AWFUL. So now I’ve lost a LOT of money & had no correspondence on where my item is & what to do to get this resolved. I have contacted this company multiple times and even logged a complaint with my bank. I still haven’t gotten anywhere with this & am still waiting for some correspondence on what to do next, if anyone else has had the same issue please help me???

I’ve ordered through them twice m, the first was great absolutely no complaints at all. The second time I ordered shoes for an old acquaintance of mine however I decided to return them, I emailed them for 5 days straight asking to info on how to return refund and refund policies. It took me 5 days to reach to them, I emailed and emailed and I even texted on Instagram and they were dragging it since they had a 7 days return policy baring in mind it hadn’t reached 7 days until day 5. It was only after I DM’d them on Instagram yet again but this time showing real frustration that they finally replied to my email. I finally returned the shoes and have emailed them as the tracking says delivered on how to the refund process happens I have not received a response and I even dm’d them on Instagram and still no response as they want to drag the whole 7 days issue even though they were intentionally not answering emails. Will update !

I had originally reached out to customer service following a short delay on my dispatch email. They came back to me quickly and really reassured me. I was initially worried as I've had negative experiences purchasing online before but am looking forward to my delivery arriving this week

I ordered a pair of trainers and stil
Not received them I have emailed and also left messages on Facebook and Instagram and no reply … ????

I saw them advertised scrolling through Instagram, I Ordered a pair of trainers off of their website and they came within a weeks time during a bank holiday weekend. Great website and customer service, will definitely come here again. Cheers

Quick to reply to my order . delivered after next day contact .

I placed an order on the 1st of May, I’ve sent several emails since as it should’ve been delivered by now, and have had no contact back at all. When I press track it says the order hasn’t even been processed yet and I’m getting really frustrated as they were for a birthday and I’m not sure they will even get here in time

Hi excellent service shoes where in lovely condition . Definitely going to use this website again.

received the trainers ahead of schedule, and they were in pristine condition, almost as though no one had ever worn them or tried them on. looked custom made just for me. they were an unwanted gift, so have returned them, but would highly highly recommend this place, trainers are just amazing!

I hadn’t received any update until i wrote this review I reached out to you numerous times via Instagram and email anyway have UPS responded regarding my order please and its whereabouts

After leaving my bad review I would like to take it back and thank Unequaled for solving my queries I have now received my shoes in perfect condition in under 4 days and I love them

Thanks unequaled

Best page on instagram for hard to get shoes. Fast service and great quality shoes. 5 stars

Amazing service, so helpful answered all my questions efficiently and purchase arrived within 1-2 days! Very happy.

Ordered from this website, trainers came quick and very satisfied with the customer service and speed of delivery. They communicated everything efficiently and had no issues.