Vagaro - UK Reviews 137

I had a great experience with setup. Jack was extremely helpful and thorough with the whole process and gave me a really positive impression of the Vagaro support.

I am really pleased with Liam attention and professionalism in our meeting today. I honestly had a lot of questions and Liam even before our meeting already had some suggestions to improve my business. This is what I look for in a service, attention and professionalism. Thank you very much for your time Liam, I am really satisfied with your help. David

Owen was amazing to work with! He took my ideas and catered the design to match my purpose and made a good functional app for my new business. His keen approach made the whole process easy.

Highly recommend Owen for any app design work!

We couldn’t be happier with Liam as our Vagaro account manager, we’ve had our account for 2 years now and he’s been faultless! He truly goes above and beyond in every aspect. Any time we’ve had a technical issue, he’s been straight on it, resolving things quickly and efficiently. Liam also handles all calls for new starters using the system, which takes so much stress and pressure off me as a salon owner. His responses are always prompt, and his professionalism and support make the entire process seamless. We’re so glad to have Liam as our account manager—his service is faultless, and he makes running our salon so much smoother and Vagaro as a system is perfect for my salon!

Liam was really helpful from day1of setting up our account. He was very patient and dealt with all our questions efficiently. We had a lot of questions!

The Customer service throughout my experience with Vigaro was exceptional.
Each representative was helpful with great communication skills and follow up.
I dealt with Liam for the more detailed elements and my experience could not have been easier and more smooth.
Meetings were organised easily, web chat was easy. Everything discussed was immediately sent and followed up. Liam spoke clearly, communicated clearly and was knowledgable, helpful and professional.
Highly recommend.

From the get go, the staff at Vagaro have been incredibly helpful no matter what question it is that I have and I cannot thank Liam and Phydos enough for helping me and our team getting set up on Vagaro

I'm having the same problem as Tara. I just want to CANCEL my free trial month NOW! I've tried everything they suggest. I go onto the account and click cancel. Then it says I have a business account and I need to cancel that first. I got onto the chat which gave me a link to the business account but after I'd clicked onto it I couldn't find anywhere to cancel it. So I went to continue the chat and it's disappeared! I'll be fuming if they start changing me. Does anyone know how I can cancel it? I've also sent an email to tell them to cancel it but no joy there either. They tell me as the account holder I am the only one who can cancel it!!! Talk about going round in circles. Any advice anyone?

If I could give zero, I would, They say you can cancel any time, You can’t, you can’t get out they take payments after six months of being dormant, I told them six months ago I wanted to leave as they don’t have a marketplace and it doesn’t work for me, Was Given the hard sell Well we’ll put it on pause and maybe in 6 to 12 months we will have marketplace. Will call you back to see where we’re at and you can decide then I really wanted to leave and had deleted everything until I got a payment Taken out of my bank, they are still doing the hard sale saying oh well will give you a free month as a goodwill. I don’t want a free month for something I don’t want to continue with because then again it will be. Oh yes we’ll take another payment in another month. I want to stop this account like I did six months ago they are crooks , The thing is, the platform itself would be great if they had a marketplace, And if this hadn’t happened, I probably would’ve gone back to them in the future once they were well known in This country, But now this has happened and they have shown their true colours. I would never ever touch them again with a barge pole. I am still in the process of trying to stop them and Cancel everything and get a refund and I am approaching trading standards this week. I’m so upset.

In reply to your reply, I did go and navigate to the cancellation section 6 months ago and there was no option to cancel myself. It directed me to call an associate. You couldn’t self cancel , you had to make a phone call

Very Bad Experience
I subscribed to this platform for one year, but not a single client came through it. I decided to cancel my subscription, but despite that, they continue to withdraw money from my account.

I’ve written more than three emails requesting cancellation and a refund, but I haven’t received any satisfactory response.

I strongly advise against working with this platform. Very bad experience, lack of professionalism, and nonexistent customer service.

I got zoom meeting with vagaro at 11.45 am and am waiting on my phone like a fool they never answered or sent an email to say cancel ,I paid for 2 months and they not even featuring me on the website .don't waste your money and time

Great customer service from Miriam helping me navigate the Varago system and set up my online booking platform!

Most easiest software to use in aesthetics industry.

Many years of excellent online booking service. Support staff exceptional service. I'm very happy!

For now I can say they have very good support team who understands needs and support.
I haven't had any bookings through through them yet as I'm a new merchant.
I am happy with their support, especially with Miriam. She's awesome.
Very understanding
, friendly, knows what she's doing, she gives great support. And a lovely person.
I would totally recommend her and give a 10 start rating.

Vagaro is easy to navigate, they have truly thought of every option needed.

Best decision i've made for my business.
It makes my life so much easier

I'm Deryck I am a Physical Therapist from Scotland.

Vagaro is an absolute...

Game changer for my appointment setup and keeping my clients informed and up to date with reminders.

Excellent for recording notes on my client profiles and keeping myself reminded of treatment plans and progress.

I'm very grateful for this platform as I have tried so many over the years but Vagaro really makes running my business much easier, hassle free, simply manageable but most importantly very professional to my clientele.

Miriam was very patient and helpful and patient. I didn’t have my glasses. She had to go through everything with me. It took a little while but she got there in the end. I got there in the end but she was excellent perfect thank you so much Miriam

Vagaro is a great APP for my business. Really easy to use, has all the features I need, including calendars, staff calendars, products on sale, and all the reports for every monthly even weekly income and expenses money.