Ordered a next day delivery backpack. Received order details, but no backpack. Six days later, no response to Emails or a phone call to a number provided by Klarna. I will update as necessary but c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... See more
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... See more
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... See more
Company details
Information provided by various external sources
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Contact info
United Kingdom
- support@valleyandpeak.co.uk
- valleyandpeak.co.uk
3.4
Average
932 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service all round
Great website, stock choice and very competitive prices. Very accommodating in arranging delivery as I wanted to delay delivery as I was going to be away for a few days. Great service, thank you.
October 29, 2023
There was an issue with the product I…
There was an issue with the product I bought, so, I contacted their customer service team and within a very short space of time I had an reply with a returns label.
October 27, 2023
My go to website for my gear needs...
No faults what so ever from Valley and Peak. Great selection of gear, great prices and super fast delivery tines!! Good communication when ordering and my go to website for all my gear needs. Keep up the good work 🙂
October 27, 2023
Top company
I use Valley and Peak for all my camping/hiking gear. Always competitively priced and always arrives on time. Generally just a very reliable and well established company.
October 26, 2023
Top marks can't fault the service and…
Top marks can't fault the service and advice 10/10
From blogs to a great choice of kit.
Recommend
October 25, 2023
Arrived very quickly
Arrived very quickly, great price for great quality products.
1 carabiner is stiff out of the ten but still safe and usable. Very happy with my purchase
September 24, 2023
Top shop for high end gear
My main shop for high end gear at good prices and fantastic service
September 24, 2023
Very good service and great to be…
Very good service and great to be thanked for my custom and very good value
September 25, 2023
Great customer service as always
Great customer service as always. Thank you Jim for sorting me out. I love the store and what is has to offer. I always find myself going back and ordering some more stuff for my scouting adventures.
September 26, 2023
The item I ordered was the wrong size I…
The item I ordered was the wrong size I contacted them and they responded quickly and positively. Very happy
September 25, 2023
Fast delivery,good customer service,
August 27, 2023
Great experience buying from Valley and Peak!
Great experience buying from Valley and Peak - contacted by email with a few queries, which were answered very quickly by Jim, placed order on Wed and arrived with the free next day delivery on Thu - all ready for my trip away on Monday. Will look to them for my next purchases.
September 7, 2023
Unprompted review
Brilliant service
Brilliant service. I had a problem with the delivery but customer service dealt with it quickly and was able to get to a solution. I can’t fault V&P. I’ve used them before and will continue to do so in the future.
August 25, 2023
Brilliant service!
What a fantastic service. I was looking for a new backpack and I emailed for some advice about the two packs I was looking at. I got a prompt response with a recommendation for a different pack that was actually cheaper!
Quick delivery too. I first heard about Valley and Peak from Chris (MCM Outdoors) and I will definitely be using them again. Thank you to Jim and his team.
September 6, 2023
Unprompted review
Great business
Easy to use website.
Great prices.
Fast delivery.
Overall, great shopping experience.
August 26, 2023
Had to argue for shipping cost refund…
Had to argue for shipping cost refund on damaged item.
August 26, 2023
High-end brands
In my youth I would go to the local surplus store. Valley and Peak have high-end, branded products and they are worth it!
August 24, 2023
Waymark Gear Bottle holder
Great product, perfect for what was needed and nice surprise of skittles with it. Thank you!
August 25, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.