Val-U-Computers.couk Reviews 1,833

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

arrive open the package and the laptop looked in superb condition like new,very pleased . would highly recommend this company.

Rated 4 out of 5 stars

Excelllent customer service. We noticed a small crack in the bottom panel. A quick phone call led to an exchange and within twenty four hours we received a really good laptop with very little evidence... See more

Rated 5 out of 5 stars

Ordered a Dell Latitude D630 with windows XP as I needed to run old 16 bit amateur radio programmes. The laptop came beautifully packed and in like new condition together with back up CD and driver... See more

Rated 4 out of 5 stars

Hinge screw loose, leading to screen wobbling when opened, immediately after delivery. Was going to return, however on closer inspection, I tightened rear screw to solve problem. Was disappointed that... See more

Company details

  1. Computer Hardware Manufacturer
  2. Computer and Accessories Store
  3. Computer Repair Service
  4. Computer Store

Written by the company

Val-U-Computers has been trading for 30 YEARS. We supply cheap, refurbished laptops from £99 by DELL, HP & Lenovo. Discounts for quantity, existing customers and trade Next day and weekend delivery available 14 day money back guarantee. Most laptops despatched using the award winning courier, Interlink Express, who provide a timed delivery service We specialise in supplying laptops with serial and parallel ports to engineers. Proud to have one of the best ratings in the industry for many years but we are not resting on our laurels, we are constanting trying to improve what we do. Customer satisfaction is our success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I appreciate that Win XP is an old…

I appreciate that Win XP is an old system but I have a laptop from Valu-U-computers that runs Mozilla and Google so when I saw their advert for a Dell XP laptop with (I quote) 'Internet Connection' I assumed it would have a connection. It didn't. Internet explorer 6 is defunct, as is MSN. Therefore I have a blind machine, which the company must have known about. I called the contact line. The gentleman who answered said he would send me a memory stick which would arrive mid week. It didn't. I waited for today's post and am now returning the machine. I suspect I am past the return date but I would expect a refund and postage as the company must have known the machine was not fit for purpose.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, listened to what i wanted. upgraded my choice to my needs, all at a great price.
so good i upgraded my wifes computer at the same time.
fast and secure delivery... these guys are the best.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

I bought a XP game machine to play my old pc games.
I had a small problem setting it up but that was very quickly resolved by the very helpful people at Val-U.
Excellent service and great value.

April 7, 2025
Rated 5 out of 5 stars

If looking for particular features in a…

If looking for particular features in a reconditioned pc, in my case a windows 11 laptop with DVD drive and at least 2 USB ports, Val-U-Computers, are as far as I could see, simply the only suppliers out there who give a clear and detailed list of what they have that actually fit my criteria.
I phoned twice with questions, each time, the call was answered promptly by someone who clearly cared about my calls and was patient and polite, whilst informal and honest, not pretending to know the answers to questions he wasn’t sure about, but eager to seek the answer or point me in the right direction.
My laptop arrived as scheduled and exactly as described on the website.
Val-U-Computers are a breath of fresh air in these globally digitised times we live in. I got the impression that they are a small number of very nice and competent people who just want to do a good job and deliver a decent service to their customers. HIGHLY RECOMMENDED

March 27, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, 3rd laptop that I have purchased from this Company over about a 10 year period, that says it all for me. Amazing value for the money.

December 30, 2024
Rated 2 out of 5 stars

I am expecting a reliable device

I am expecting a reliable device. the laptop arrived with a cracked screen and malfunctioning keyboard. The product description claimed it was in excellent condition, but this was far from the truth. Very disappointed with the purchase.

January 1, 2025
Unprompted review
Val-U-Computers.couk logo

Reply from Val-U-Computers.couk

Hi,
Sorry to hear you have received your laptop damaged.
We are struggling to find you on our system.
If you can reach out to us at enquires@valucomputers.co.uk
I will be more than happy to help with the situation you're in.

Everything we sell comes with a 14 day money back guarantee, so we do find it odd you would resort to leaving a bad review instead of contacting us to help resolve this for you.

Regards,
Kurtis

Rated 4 out of 5 stars

Pleased with laptop

Pleased with laptop, arrived promptly. Too early to judge reliability. Only issue was lack of promised back up disk, a phone call resolved this and received this a few days later

October 31, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look