Purchased car on line from Vertu West Bromwich, so sight unseen. Jon Parker was amazing. Sent me video of car, spent time on phone going through the procedure in great detail including how my part ex... See more
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The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succ... See more
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Lella was really helpful from the start to finish fantastic service always kept us upto date thank you
Company replied
I cannot thank Harman from the West Bromwich branch enough, I saw a car i liked online but I'd never drove an automatic before or have any clue about hybrid cars, Harman spent over two hours explainin... See more
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Company details
About Vertu Motors - Ford West Bromwich
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
New Swan Lane, B70 0NS, West Bromwich, West Midlands, United Kingdom
- 0344 659 0047
4.8
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great experience at Vertu
All staff were very courteous and friendly, was a very pleasant experience. Mark Wheeler was my contact, he covered everything thoroughly and on collecting the car, made sure that I was happy with all the controls before Ietting me go.
November 25, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Brilliant experience!
Providing information to an excellent standard and pace. Great attitude of staff and the quality of the car preparation was exemplary.
October 31, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning Lauryn. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
The staff and service was great
The staff and service was great. Professional and friendly and found me a car that had all my requests and more.
October 25, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning Denise. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Thank to my local Ford dealer for their…
Thank to my local Ford dealer for their patience in finding the right car for me and delivering to me in perfect condition. We love it!
November 8, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great Service
Friendly, professional staff. Helpful with great service, my 4th Ford car so far with this dealership.
October 24, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning, Andrea. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Dealing with William at virtu was a…
Dealing with William at virtu was a pleasure and he always looks after us very well and has done for the last 10 plus years
October 22, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Lots of choice and helpful staff
Sales people were attentive and helpful. I didn't feel pressured to purchase the first car I liked, in fact they let me do several test drives to help make an informed decision.
October 18, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
The team were great
The team were great. A massive thanks to john and his extended team. Couldn't do enough for me. Fantastic customer service. Highly recommend.
Thanks again.
October 21, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent service from William very…
Excellent service from William very knowledgeable helped me through buying the car.
October 1, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great service from start to finish.
Great service from start to finish.
October 11, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good afternoon Colin. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
My experience at Veryu
When we arrived at virtue we were greeted by Umair Harman. He made us feel as ease and was very polite and not a pushy sales guy. He asked us what we were looking for and arranged a test drive straight away. We wanted a different colour and a different spec. He found this one and arranged for us to go back and view it a few days later. We were very pleased with the way he treated us and we got the car we wanted. He was going on annual leave so Umair Nasar took over our sale. He phoned me up a few times to make sure everything was going smoothly and arranged for the car to be valeted. When we arrived to pick the car up, we couldn’t be more pleased with the way it looked. Umair was very polite and helpful he showed us the controls of the car before we left. Thanks guys we had a good experience .
October 3, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good afternoon, Malcolm. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Umair and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Danielle
Great service ford
The friendly and helpful team have a comfortable family attitude towards the whole purchasing experience. Without any pressure to make a sale they are informative and very obliging. A pleasant and clean showroom and caring service.
September 29, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Was very good from start to finish
Was very good from start to finish
September 29, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Harman was a great sales assistant,he…
Harman was a great sales assistant,he grafted and helped me find a new car while helping me feel at ease and I’ve now bagged myself and really nice sporty looking car!! would highly recommended coming to this dealership if you’re looking for a ford… thanks harman!!
September 29, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Harman was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
New Car buying experience
The Team and particularly my Salesperson made the New car buying a very good overall experience.
100% helpful, explanations and time allowance during car changeover can't be faulted.
September 25, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
5 ⭐ experience
5 ⭐ experience
Owned lots of vehicles over the years.The whole experience from start to finish has been a breeze. Starting with a test drive which put my wife at ease with an automatic.Umair answered every question I had on the vehicle (there were quite a few ) showing great product knowledge as regards specification and guiding me to the model that will fulfill are needs .Lewis (general manager) got my new car ordered and kept me updated on the progress which was rapid less than 3 weeks from test drive to collecting a brand new Ford Thanks to you both and the team at Vertu Ford West Bromwich highly recommend
September 19, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning Rob. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Umair and the team. We hope to see you again soon. Happy motoring, Kerry
10/10
Great knowledgable staff, friendly, helpful and efficient.
Nice team in the West Bromwich branch would highly recommend anyone to purchase a car from here!! Thank you
September 18, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
The staff were able to get a new ford…
The staff were able to get a new ford kuga while working within my financial limits. Very impressive service and a great car.
September 12, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning Carl. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kerry
Outstanding Service-thank you Harman and Mark Wesson and the Team!
The whole experience was excellent, from start to finish. A very special mention has to go to Harman who was fantastic and made sure I knew what was happening from start to finish. He could not do enough for us. Outstanding customer service! Another special mention for Mark Wesson who was also excellent and made sure everything was in place. He also went out of his way to ensure that the list of things I wanted was met, as did Harman. I would recommend Vertu Ford, West Bromwich without reservation. All of the sales assistants were friendly and great at their job, especially Harman and Mark Wesson. Definitely a 10 / 10 but would give more if I could. I will definitely be returning and encouraging family and friends to go there to buy a new vehicle. Thank you Harman and Mark and all the Team.
August 28, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Mark and Harman was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Would never use them again
Went to the West Bromwich branch to sell my partners car. Online got offered £2000 but they were only willing to give £750. We got past from person to person as the first person who was dealing with us was more interested in selling a vehicle to another customer because they get commission. The Vertu Motors have an offer on for September of an extra £500 what they don’t tell you is that you only get that if your vehicle is under 10 years old and if it’s worth £5000 or more. Absolute joke and will advise anyone not to sell to them.
September 6, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good afternoon Rosey. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have terms and conditions for purchasing vehicles from customers. I will contact you directly on Monday to discuss your concerns in more detail. Kind regards, Dan Wilkins - General Manager
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