Purchased car on line from Vertu West Bromwich, so sight unseen. Jon Parker was amazing. Sent me video of car, spent time on phone going through the procedure in great detail including how my part ex... See more
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See what reviewers are saying
The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succ... See more
Company replied
Lella was really helpful from the start to finish fantastic service always kept us upto date thank you
Company replied
I cannot thank Harman from the West Bromwich branch enough, I saw a car i liked online but I'd never drove an automatic before or have any clue about hybrid cars, Harman spent over two hours explainin... See more
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Company details
About Vertu Motors - Ford West Bromwich
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
New Swan Lane, B70 0NS, West Bromwich, West Midlands, United Kingdom
- 0344 659 0047
4.8
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Experience
Jon was friendly,helpful and reliable in my search for my new car.Nothing was too much trouble.Second car from this branch.Would recommend.
January 15, 2026
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Jon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great service
Great dealing with william through all aspects of the deal. He took the time to answer all my questions and made the entire process smooth and stress free.
January 14, 2026
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that William was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Excellent customer service
I cannot thank Harman from the West Bromwich branch enough, I saw a car i liked online but I'd never drove an automatic before or have any clue about hybrid cars, Harman spent over two hours explaining everything and teaching me to drive. He made the whole experience a pleasure. I went on the Monday brought the car Tuesday and had i delivered to me on Thursday had updates in-between and a quick response to any questions I had either by email or phone. Thanks Harman.
December 1, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Ellie was very helpful
Ellie was very helpful. Made the process simple and helped me with all the apps I needed and explained the car throughly and that I was happy before I drove away with my new car .even another test drive
January 12, 2026
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Ellie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
What can I say about ford
What can I say about ford? The service and personal touch lella gives to all of her customers is unmatched. She is extremely knowledgeable and so incredibly helpful. Can't recommend enough
January 12, 2026
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Very pleasent experience
Friendly pleasent staff nothing was too much
Handled everything diligently and professional without making me feel uncomfortable in anyway
Fantastic motability services
January 6, 2026
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Staff friendly helpful
Staff friendly helpful, courtious, and knowledgeable. I am a motability customer and the moterbility rep was wonderful helping me with the change over of vehilcle keeping me informed at each stage , and making it easy to do.
December 16, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Mark and Ian are legends
Mark and Ian are legends! Thanks so much for looking after me and helping me find the best deal. The whole process was quick and easy.
November 28, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Helpful
Helpful, patient and very knowledgeable. Made the process of having a new car painless. Thank you!
December 31, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Honesty transparency helpfulness
Honesty transparency helpfulness, from the start to finish of business , with the salesperson ( Harman Kular) in my opinion, being very product knowledgeable, very pleasant easy to speak to and with.There was no pushing or coercion to sell, quite a nice experience.I would recommend anybody to go along and see for themselves
December 22, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent service
Whole process felt personal and William the Sales Exec. was excellent and we felt looked after…as always.
December 12, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good afternoon, Michael.
Thank you so much for your kind words! We are so happy to hear that William was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Reply from Vertu Motors - Ford West Bromwich
Thank you for taking your time to leave this great review! Kind regards, Selina
Motability Car
Lella, was friendly, polite and very professional. Any questions we had she was happy to answer, she kept us updated on the progress of the car, and was always happy to take our phone calls with any queries that we had. It was a pleasant experience from choosing which car we wanted, through to receiving the car. Lella gave us her time and nothing was too much for her. Thank you so much.
December 10, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good afternoon, Caz. Thank you so much for your kind words! We are so happy to hear that Lella was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Very helpful and very pleasant. Lela Harding always gives 100% When we need help with our New motability car 💗
Very helpful and very pleasant lela Harding who deals with the motability part makes you feel very comfortable and gives all information needed glad I can always rely on her when my 3year lease is up 💗
December 10, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning, Sylvia. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Great Service at a distance
Jon and others in the team were very helpful in buying a van online, quick to respond to messages and made the whole process very easy.
December 10, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Jon and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Thanks to John Parker West Bromwich for…
Thanks to John Parker West Bromwich for helping me choose my perfect car. I felt so at ease and nothing pushy about buying, I would recommend Vertu to my friends and family xx
November 16, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good afternoon Sarah. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great customer service and all…
Great customer service and all questions answered with confidence and clarity.
December 8, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
the whole experience was gr8 from start…
the whole experience was gr8 from start to finish, the salesman will cooke at west bromwich couldnt do enough for us,super
November 26, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Will was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very friendly and informative
November 29, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Satisfied customer
Really friendly helpful service from Harman. Everything was explained. Communication was good. A really good experience from start to finish.
November 24, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning, Janet. Thank you so much for your kind words! We are so happy to hear that Harman was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
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