Purchased car on line from Vertu West Bromwich, so sight unseen. Jon Parker was amazing. Sent me video of car, spent time on phone going through the procedure in great detail including how my part ex... See more
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The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succ... See more
Company replied
Lella was really helpful from the start to finish fantastic service always kept us upto date thank you
Company replied
I cannot thank Harman from the West Bromwich branch enough, I saw a car i liked online but I'd never drove an automatic before or have any clue about hybrid cars, Harman spent over two hours explainin... See more
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Company details
About Vertu Motors - Ford West Bromwich
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
New Swan Lane, B70 0NS, West Bromwich, West Midlands, United Kingdom
- 0344 659 0047
4.8
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent experience
Really good experience - no hard sell but very proactive listening. Helped me overcome my self-inflicted boundaries and reservations. Well done Vertu and Jon Parker ... I only popped in to have a look!
September 2, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good morning Sharon. Thank you so much for your kind words! We are so happy to hear that Jon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
5 star
I had a great experience at Vertu Ford West Bromwich when buying my new car. Jon Parker looked after me and was wonderful and more than happy to help at all times. Would recommend!
September 3, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good afternoon Robert. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
2nd time I’ve bought a car from these guys…
2nd time I’ve bought a car from these guys, and for the 2nd time, I’m not disappointed. Jon and Ian were very helpful, explaining things clearly at every step. I’m very happy with my purchase.
August 29, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Jon & Ian were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Feel ripped off and driving unsafe car
Had a few issues when purchasing a second hand Ford fiesta from the Birmingham branch but eventually they sorted all issues and I purchased a service and warranty plan from them.
Just over a month after having the car an airbag warning light came up, I rang up the West Bromwich branch to get it booked in and was offered a date over a month later- I didn’t think this was great service as surely an airbag issue is a safety issue!! Anyway few days before it was due in the light went off and stayed off so I cancelled the appointment,
The warning light then came back on a week later so I called to book it in again, again was covered an appointment over month & 1/2 later.
At 4pm the day before I was due to bring it in- I received a call from the service team advising it wouldn’t be covered under warranty as apparently airbags can be tampered with by the customer!!! I’d love to know how,
So now I’ve got a fiesta I paid over £10k for that I’m scared to drive and paying for a warranty & service plan that they are obviously going to avoid carrying out any work. - I was told I should of read the hand book!! - because I obviously planned that an airbag warning light would come on!!
Really not happy and so dissatisfied with whole experience of dealing with Vertu motors.
I have emailed one of the managers at the Birmingham branch to see if they can do anything.
August 18, 2025
Unprompted review
Reply from Vertu Motors - Ford West Bromwich
Good afternoon Jenny, Thank you for taking your time to leave this review, I am sorry to hear that your experience has left you feeling this way, Please can you contact me on Daniel.Wilkins@vertumotors.com and we can discuss further, Kind regards, Daniel Wilkins, General Manager.
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