Received a great welcome from Richard clark we had a good chat, He explain all about Honda Vertu , we were offered a test drive. He showed excellent knowledge of the Car and product knowledge of extr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Many thanks to the staff and especially Ben, who looked after me and was professional, kind and courteous in all aspects. The car style I wanted was automatic, which was a ‘bridge to cross’ after ma... See more
Company replied
Went to Vertu in Lincoln to look at the new Prelude. Was met by Liana who was most helpful letting us have numerous test drives. The team there are very pleasant and worked hard to put a deal together... See more
Company replied
We bought our last car from Vertu and it was a good experience so decided to buy from them again. This time was a brand new car and although there were some problems with registering the new number p... See more
Company replied
Company details
About Vertu Motors - Honda Lincoln
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Outer Circle Road, LN2 4JA, Lincoln, Lincolnshire, United Kingdom
- 0344 659 9239
4.9
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke right from the get go was so…
Luke right from the get go was so knowledgeable and helpful he was the reason I bought my vehicle. His expertise and professionalism was second to none. In fact the whole team were so lovely.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Helpful, efficient and knowledgeable
Liana was helpful, knowledgeable and efficient. She listened to my requirements and answered all my questions. I am really happy with the car I bought.
June 25, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Hi Judy,
Thank you for your kind feedback.
We’re delighted to hear Liana was helpful, knowledgeable and efficient, and that she took the time to understand your requirements and answer all your questions. It’s great to know you’re really happy with your new car.
Kind regards,
Danielle
Smooth handover for our new car and…
Smooth handover for our new car and cold drinks on tap in this hot weather.
June 25, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Hello Trevor,
Thank you for your great review! We’re pleased to hear you had a smooth handover and enjoyed the refreshments on a warm day.
Kind regards,
Kerry
Fantastic experience buying a used car…
Fantastic experience buying a used car from vertu Honda. The team was incredibly professional, honest, and easy to work with. Traded in my old vehicle and bought a used car here last week. They offered a very fair and competitive price for my part-exchange. Austin did an amazing job,very professional and friendly.
June 18, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Helpful staff
Helpful staff, Austin in particular made it a comfortable experience, as we hate the”hard sell”. We came back having had a positive experience when we bought our last car, there are not many dealerships we would go to.
June 4, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Thank you for sharing your experience. It’s great to hear that the team — and Austin in particular — made everything feel comfortable, especially since you’re not fans of the hard sell. The fact that you chose to return after a previous positive experience really says a lot, and it’s truly appreciated.
Many thanks,
Chloe
Lincoln Vertu Honda…
Chris and Liana at Lincoln Vertu Honda gave excellent service as always and found me a replacement car to match my requirements. Well done and thank you both.
June 3, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Thank you for your kind feedback about your experience with our Lincoln Vertu Honda team.
We’re delighted to hear that Chris and Liana provided you with excellent service once again and were able to find a replacement car that perfectly matched your requirements. They’ll be thrilled to receive your recognition.
Thank you for your continued trust in us, and we hope you enjoy your new car.
Kind regards,
Keith
Really pleasurable buying experience
Really pleasurable buying experience - Ben Bullock couldn't have been more helpful.
May 5, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Good afternoon Tim,
Thank you for sharing your experience. It’s great to hear Ben made the whole process so smooth and enjoyable, and that you felt well supported throughout. We really appreciate your feedback.
Kind regards,
Dean
I was able to buy the car I wanted with nationwide website access…
I was able to buy the car I wanted that was 100 miles away after asking salesperson to search for my preference rather than listen to her trying to sell the brand they were promoting and not asking what I wanted.
May 26, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Easy process
It was really easy. Luke sold us a car and he was friendly and really helpful even though I’m not much of a car person. Never bought from a dealer but found it a really easy process.
May 16, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Hi Katie,
Thank you for your feedback. I’m really pleased to hear Luke made the process easy and was so friendly and helpful throughout.
It’s great to know your first experience buying from a dealer was such a positive one.
Kind regards,
Danielle
I have been pleased with the experience…
I have been pleased with the experience of buying cars from Richard it always is a professional and pleasurable task
May 20, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Hi John
Thank you for your lovely feedback. We're delighted to hear that you’ve consistently had such a positive experience when buying cars with Richard. Knowing that the process is always both professional and enjoyable really means a lot to us.
Your continued trust and kind words are truly appreciated.
Kind regards
Dawn
We recently bought through Vertu…
We recently bought through Vertu motors, Lincoln. From start to finish the service we received from Liliana was excellent. She was efficient, courteous and a pleasure to deal with. The vehicle was presented in first class condition and the whole experience was excellent.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Thank you so much for your kind words! We are so happy to hear that Liliana was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Great experience from start to finish
Great experience from start to finish. This is the 3rd vehicle I’ve purchased from VW and would recommend them.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Hi Kayleigh
Thank you for your lovely feedback. We're delighted to hear that you had a great experience from start to finish and that you’ve chosen Volkswagen for your third vehicle — your continued loyalty really means a lot to us.
It’s wonderful to know you would recommend the team, and we truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Good experience
Very helpful staff, explained all the details clearly and talked me through each step. Very supportive and considerate, being an elderly lady purchasing a new car for the first time.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Hi Carol,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Honda Lincoln.
It’s lovely to know that the team were helpful, clearly explained everything, and guided you through each step of the process. We’re especially pleased to hear that you felt supported and comfortable — buying a new car for the first time is a big moment, and making that experience positive and reassuring is incredibly important to us.
Your kind words will mean a great deal to the team. Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead in your new car.
Kind regards,
Liza.
Updated our Civic
I can’t remember how many cars we have bought from Honda Lincoln but Richard Clark has looked after us each time and is always helpful, explains everything and there is never any pressure. We always drive away happy with our purchase.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Thank you for your continued loyalty to Honda Lincoln. We’re delighted to hear that you’ve returned to us time and time again and that Richard has consistently provided such helpful, clear, and pressure-free service.
It’s wonderful to know that he has made each experience a positive one and that you always drive away happy with your purchase. Your kind feedback means a great deal and will be shared with Richard and the team.
We look forward to welcoming you back again in the future.
Kind regards,
Keith
Really happy with my purchase and the…
Really happy with my purchase and the customer service from Liana is always top draw
May 8, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Hi D Parkinson,
Thank you for your great review. We’re delighted to hear you’re really happy with your purchase and that Liana has provided such excellent customer service.
We really appreciate your kind feedback and hope you continue to enjoy your new car.
Thank you, Danielle
The service received from Leanna was…
The service received from Leanna was exceptional.
The whole team were friendly and made the process easy.
Thank you
May 8, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Dear Clair,
Thank you for your feedback. We’re delighted to hear Leanna provided exceptional service and that the team made the process easy for you.
Kind regards,
Danielle
Purchased a used car from here over…
Purchased a used car from here over the Internet, salesman Austin sent a detailed video to me . Agreed a price and got a train to Lincolnshire from london and Austin picked me up from the local train station. Drove car home . Following few days I noticed that the car was juddering slightly each morning. Also I noticed in the first 4 days that there were some problems with the car . Gearbox, self-leveling headlights , reversing camera , reported the said problems to Austin who arranged to pick the car up and sort the problems. When the car was returned the juddering was still there . The car was again picked up and a courtesy car was again left for my use. They took my car to a hyundai dealer as they said that didn't know too much regarding the semi automatic gearbox. Hyundai tested the car and replaced the clutch pack and flywheel. All the other problems that I had mentioned previous were dealt with by replacement of new parts . I was expecting a massive argument regarding these issues as at what stage the company was going to say enough is enough we aren't going to pay out anymore. We'll this didn't happen , any problem I had was rectified without any fuss .. if I had Purchased this car privately I would of got stitched up . All in all I can't praise this outfit enough, this is my dealings with virtu honda Lincolnshire..
February 1, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Hi Dave,
Thank you so much for taking the time to leave such a detailed and thoughtful 5‑star review. We’re absolutely delighted to hear about your experience with Vertu Honda Lincoln.
It’s great to know that Austin supported you so well from the very beginning — from sending a detailed video and arranging collection from the train station, to staying closely involved throughout after‑sales support. While we’re sorry to hear about the issues you experienced shortly after purchase, we’re really pleased that the team were able to resolve everything thoroughly and without any fuss.
Your feedback about how the issues were handled — including providing courtesy cars, involving a specialist Hyundai dealer where required, and ensuring all concerns were fully rectified — truly reflects our commitment to doing the right thing for our customers. We’re especially grateful for your recognition that this was all done transparently and without resistance, as customer confidence and peace of mind are incredibly important to us.
Thank you again for your patience and your incredibly kind words. Your praise means a great deal to Austin and the wider team, and we’re so pleased that your experience has left such a positive impression.
Kind regards,
Liza.
Simply Consistent Excellence
I have been a customer with Honda for about 20 years now and would never look back. My most recent experience with Honda Lincoln only reinforced this. The service really is excellent from start to end; I cannot fault anything. Communication, cost transparency and staff professionalism was super. Ben Bullock, Sales Advisor, was outstanding in this respect. I am so pleased with my purchase and still very much smiling...probably for the next 20 years!
April 28, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Good morning Michelle,
Thank you for such a fantastic review. It’s lovely to hear that your recent experience reinforced the confidence you’ve built over the last 20 years. Clear communication, transparency, and professionalism are so important, and it’s great to know Ben delivered all of this so well. We’re delighted you’re enjoying your purchase — that smile sounds well deserved.
Kind regards,
Dean
Honda Vertu Lincoln Sales
Honda Vertu Lincoln one of the best experiences of car buying we have ever had.
Liana was our primary contact and she took us through all the fab features of our new car. We were looked after from start to finish and would recommend this dealership to everybody.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Good morning Renee,
Thank you for your fantastic review. I’m delighted to hear that your car buying experience with Honda Vertu Lincoln was one of the best you’ve had. It’s great to know that Liana looked after you so well, taking the time to talk you through all the features and ensuring you felt supported from start to finish. Your recommendation really means a lot to the team.
Kind regards,
Dean
Richard Clark at Vertu Lincoln…
Richard Clark at Vertu Lincoln excellent in understanding our needs and making changing our vehicle seedmless just as he did previously in September 2024. A credit to the company
April 24, 2026
Unprompted review
Reply from Vertu Motors - Honda Lincoln
Thank you for your kind feedback. We’re delighted to hear that Richard Clark once again understood your needs and made changing your vehicle such a seamless process, just as he did previously. He is certainly a credit to the team at Vertu Lincoln, and your continued trust is very much appreciated.
Kind regards,
Matthew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.