Vertu Motors - Honda Lincoln Reviews 

124
TrustScore 5 out of 5

4.9

Outer Circle Road, LN2 4JA Lincoln, Lincolnshire, GB


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Rated 5 out of 5 stars

Received a great welcome from Richard clark we had a good chat, He explain all about Honda Vertu , we were offered a test drive. He showed excellent knowledge of the Car and product knowledge of extr... See more

Company replied

Rated 5 out of 5 stars

Many thanks to the staff and especially Ben, who looked after me and was professional, kind and courteous in all aspects. The car style I wanted was automatic, which was a ‘bridge to cross’ after ma... See more

Company replied

Rated 5 out of 5 stars

Went to Vertu in Lincoln to look at the new Prelude. Was met by Liana who was most helpful letting us have numerous test drives. The team there are very pleasant and worked hard to put a deal together... See more

Company replied

Rated 4 out of 5 stars

We bought our last car from Vertu and it was a good experience so decided to buy from them again. This time was a brand new car and although there were some problems with registering the new number p... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Honda Lincoln

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Outer Circle Road, LN2 4JA, Lincoln, Lincolnshire, United Kingdom

  • 0344 659 9239

4.9

Excellent

TrustScore 5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 96% of negative reviews

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4.9

All reviews

(124)

13,464 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free part exchange deal, well Happy

Was treated fairly and looked after by the staff, didn't take long to come to a deal, I was happy with my part ex and drove away happy, a good experience all round, have used Vertu motors before and no doubt use them again in the future.

October 9, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good morning, James. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Very happy with the service we received…

Very happy with the service we received at Lincoln Honda

October 3, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Good Report

Competency and accuracy

September 30, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Helpful polite people

Helpful polite people

September 27, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent advice and information from…

Excellent advice and information from salesperson

September 24, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good afternoon. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Amazing service from a great team at…

Amazing service from a great team at Lincoln Honda branch. Liana was amazing from start to finish. Answered all our questions and talked us through everything. There was no pressure at all and I’m super happy with my purchase. Thank you again

September 24, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Liana and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, help and information was great, friendly staff goes above and beyond especially Richard Clark…coffee for me and cold drink for daughter…sorted new vehicle out with ease no stress for me …

September 18, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Richard and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from Richard Clark as always. This is the tenth Civic that he has sold me. Always very professional and efficient, a pleasure doing business with him. Love the car, its exceptional.

September 9, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good afternoon Anthony. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Richard and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Excellent professional and friendly…

Excellent professional and friendly service by Liana. Very helpful during the process and reassuring that all was in order. Couldn't have had better service. Would recommend Liana to any prospective Hona purchasers.

September 11, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you so much for your kind words! We are so happy to hear that Liana was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

Nice staffs❤️👍👍

Nice staffs❤️👍👍perfect dealings

September 10, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Super experience with Vertu Lincoln

I’ve been with Vertu Lincoln for many years and this is my fifth or sixth new car with them now. My sales man Richard is lovely and no hard selling technique used, just honest advice. Chris has been the main manager throughout my Honda journey with them and even the service team are all great. I wouldn’t trust going anywhere else. You become part of the Honda family with Vertu Lincoln.

September 6, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good afternoon Kerry. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Richard, Chris and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Rated 5 out of 5 stars

I have used Honda for many years and as…

I have used Honda for many years and as always this time was a very good experience. Richard Clarke who dealt with us made it a very smooth process everything was explained and we were looked after really well I would definitely recommend Vertu Honda to anyone

September 4, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Good Friendly service on the day

I have just bought a Honda HRV Elegance from your Lincoln Showroom. I found your sales executive Austin very helpful with the process from start to finnish. Nothing was a problem. I have been a customer with the Honda brand since 1968 when the original format was in Bawtry South Yorkshire.

July 3, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good afternoon Richard. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Austin and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Kerry

Rated 5 out of 5 stars

Friendly, well informed & efficient service

I’ve experienced a positive & efficient process buying another car from Vertu Lincoln, everything promised was on time, no delays or hold-ups & Austin ensured I was kept well informed throughout the process.

June 5, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Austin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Vertu Honda Lincoln. Vertu Honda Lincoln made buying a…

Vertu Honda Lincoln made buying a second hand car a smooth driving experience. They were so helpful even delivering the car to our home for a test drive. They were totally professional and not at all pushy, explaining everything clearly and concisely. A pleasure to do business with this company and we are delighted with our Honda Civic.

May 27, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good morning Shirley. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Excellent Staff.

Thanks to Austin, a great effort in making buying a car a real pleasure, he went the extra mile in ensuring I left completely happy with my new car. A mention too for Nish and Chris who made certain that I was kept up to date through the entire process, I can not recommend this dealership too highly.

February 22, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you for your positive review regarding the service you received from Austin at Vertu Honda Lincoln.

Rated 5 out of 5 stars

Vertu Honda lincoln

Vertu Honda lincoln. Austin the mobility salesman. Absolutely brilliant. Listens/ recommends, no pushing things on you, you don't need , All the time in the world to get things right. I'm near 70 years old and this guy was probably one of the best reps I've dealt with. 1st Honda car hopefully won't be my last.😘

February 18, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you for your positive review regarding the service you received from Austin at Honda Lincoln.

Rated 5 out of 5 stars

Great service from Austin and the team

Great service from Austin and the team.efficient and helpful 10 out of 10

January 18, 2025
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Austin and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 1 out of 5 stars

AVOID VERTU, OR END UP PAYING OUT

Brought a kia stinger. Car had a rattle from day one. They had it for over 6 months for first year alone. Finance company got involved and they had to fix it but did not same rattle. They said its a second hand car ( 2 years old, full service 39k miles) so shut up and put up! Aboslute rubbish company from top bottom. Been lied to by so many of their staff. AVIOD THEM and by from Some one reputable.

November 22, 2024
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1SN2311 Kind regards, Dean

Rated 5 out of 5 stars

honda jazz

Just got my honda jazz , have to say I got excellent service from the whole team and especially from Austin who looked after me through the whole process and dealt with all my queries really happy with my car I would definitely recommend them, thank you so much for a gold standard of service

November 1, 2024
Unprompted review
Vertu Motors  - Honda Lincoln logo

Reply from Vertu Motors - Honda Lincoln

Thank you so much for your kind words! We are so happy to hear that Austin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

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