Vertu Motors - Honda Lincoln Reviews 

Excellent service & with a smile. The explanation given about the car was brilliant

My wife and I loved the reliability of our manual Honda Jazz, which we had driven for 10 years. We saw a Jazz Crosstar that we liked in Vertu Lincoln and came for a test drive. Karolina was very patient, professional and friendly. Now we are the proud owners of this hybrid Jazz. Thank you Karolina. We hope this car will be just as reliable!

I was looking for a car and could not find the 1 wanted in Dundee. Google search came up with 1 at Honda Lincoln, after speaking to Austin I though it would be impossible as it was so far away. After speaking to Austin who was very helpful I now have my new car, thanx to Kev the driver for delivering it to me. The service I received was first class. Thank you Austin & Kev the driver.

I have moved from a manual Jazz, with a traditional driving style, to an automatic hybrid Jazz, which is highly technical and a totally different driving style. Karolina Gipejonok went through the sales procedure, complicated by my retaining my number plate, explaining at every stage what she would do and what I needed to do. She very effectively inducted me into the new Jazz, going clearly and precisely through what all the many controls and software, etc., did and how I accessed them.
Karolina was excellent, in every aspect of the purchasing process and particularly the handover. She was relaxed and friendly, which gave me confidence in her abilities. There were some unexpected elements which, again, she efficiently worked them through for me.
Thank you very much, Karolina.

It started as we drove past the dealership in Lincoln. We saw a car that just looked ideal for us. We called in and met with the sales person Richard Clark. Although he was busy he went out of the way to assist us.
On a second visit we decided to buy the ZRV.
Excellent service. Everything we needed to know was explained. On handover date there was paperwork, but Richard guided us through. All in all a very good car purchasing experience and I wish some of the others had been as good as this one,

Top class service from Austin and Aaron, as always.
Very personable and friendly, and get stuff done.
Would highly recommend.

LINCOLN

I turned up for an appointment with Karolina (she made the appointment with me) after a 90 minute drive, however, she was busy so I had a long wait. I guess the first person you speak to has to be the salesperson for commission purposes!

I was offered a HOT drink on a very hot day which I declined. I wish I had walked over to a nearby supermarket to buy a cold drink during the long wait!

£500 extra part exchange is mythical! Because I had travelled a long way after work, I accepted an agreement with one small proviso that the locking wheel nuts would be removed.

At NO time was I offered a test drive.

The manager, Matthew ignored my email of complaint although he must have read it because the car went back on sale! The person I first saw, Aaron, was on holiday the next day and Karolina had 2 days off after the following day when she contacted me late in the day. She gave me Matthew Hodgkinson's email address so I guess that's the way they like to do business. Uncontactable misleading salespersons supervised by a disinterested so-called manager!

I do wonder if the car was just a tarted up trade car as the red paintwork was extremely shiny (but dusty), the interior was in good condition but the boot was very scratched on one side. Bearing in mind NO guarantee or warranty was mentioned for this £16,800 car, I am glad in one way I pulled out only because the promise made above would not be kept!
In addition, NO documemtation relating to this car's service history or ownership was ever shown to me! I had to believe James in Bristol over the telephone.

However, the MotoNovo agreement (hard search) is preventing me from buying a car elsewhere using this company or any other (I don't have the agreement number).

Will Matthew Hodgkinson have the "bottle" to post a reply, nobody from this dealership has contacted me so far?!

THE REPLY BELOW CONTAINS NO DENIALS OR EVEN AN OFFER TO PROVIDE THE RELEVANT AGREEMENT NUMBER! ALSO does Matthew Hodgkinson exist?

We purchased our Honda Civic in June. We had excellent service from Silva. All our questions were answered if she was unsure she found the answer for us.
A great experience from start to finish.

We have just purchased a Honda HRV all the staff at Honda were superb especially Austin Handford 10 out of 10 very friendly polite and very efficient thank you so much .

As always first class customer service as Lincoln Honda. The team are always polite, friendly and happy to help whatever the problem. I recently took purchase of a hybrid hrv which I'm over the moon with,it's immaculate and a fantastic car.Personally I was so impressed with their salesperson (Silva Escott) that she deserves the 10 out of 10.

Fantastic buying service from the team at Vertu Honda at Lincoln. Very experienced staff and the approved used car purchased was present in immaculate condition.

Thanks to sales assistant Karolina for her help!

What an excellent service at Honda Lincoln, salesman Austin couldn’t do enough, explained everything thoroughly.I have bought a car and am well pleased with it, will definitely come here again and hope Austin deals with me.

I purchased a Honda FK8 Type R from Vertu Honda today and I wanted to share my excellent experience, particularly with my salesman Austin Handford.

From the moment I walked in, Austin Handford was incredibly helpful and attentive. He took the time to understand my needs and preferences, guiding me through the entire process with patience and expertise. The highlight of my visit was the test drive of the FK8. He provided extensive information about the car, ensuring I understood all its features and performance capabilities.

His knowledge and enthusiasm for the FK8 were evident, and he made the whole experience enjoyable and stress-free. I truly appreciated his professionalism and dedication to helping me find the perfect car.

Thank you, Austin Handford and the team at Vertu Honda for a fantastic car-buying experience. I highly recommend Austin Handford to anyone looking to purchase a vehicle!

Liana and the Honda team at Vertu Motors in Lincoln were 5*. We visited other dealerships and the Honda was by far the best customer service. Found me a car within my budget and tight time-frame and extended a warranty with a significant discount. Superb. Liana was excellent - highly recommended.

Picked up my new Honda Jazz Sport two weeks ago from the Lincoln branch . All staff amazing very helpful and professional . Special thanks to
Liana Coates. Fabulous Sales Executive . Full of knowledge for the vehicle made the buying experience very special . Liana is a credit to your company Thanku so very much . Highly recommended

If I could have given-5 stars I would have.
I rang these bunch of charlatans to investigate a humming noise coming from the rear of the vehicle as I suspected that a wheel bearing may be going down. The lady asked if I would like the service done at the same time as it was almost due, to which I agreed as it's on a service plan with this bunch of cowboys.
After a very dubious 'inspection' of the vehicle, the technician/mechanic/recent school leaver declared that the wheel bearings are fine but the track rod ends need replacing.
The noise from the rear continued.
I took the car to a proper mechanical engineer who discovered that the track rod ends are fine but one of the rear hub bearings was failing. He also found a slit in one of the rear tyres which the technician/mechanic/recent school leaver at Honda had failed to notice when conducting the vehicle 'health check'.
I am cancelling my service plan and don't intend letting this bunch of crooks anywhere near a car of mine ever again.
I will be reporting this officially, as I and my passengers could have easily been killed because of this incompetent buffoon who checked my car over.

Just bought a used car from Honda Lincoln
5 star experience
Liana from sales thank you so much
Fabulous experience and will definitely 100% use again

Poor/non existent Honda/customer communication. Having rung what appears to be a generic call centre in the North East to arrange work for one of my two Hondas (both purchased from Virtu Honda in Lincoln), I was offered a 10.45am appointment. Upon arriving at the garage I was told wait as my vehicle wouldn't be looked at until after 3pm ! With no prior notice and expecting my morning appointment to be honoured I had no alternative other than to leave and drive back to my home incurring a 40 mile round trip and a waste of several hours of my time. I'd like to know why appointments can't be made locally as the 'call centre approach' from some totally unrelated area of the UK clearly isn't working. I was advised by the Receptionist at Lincoln to request a 'waiting appointment' in future - something I actually remember specifying to 'the North East' guy!! Virtu Honda need to look after their customers better, it's not just about selling cars!!

I had a lovely experience part exchanging my car for a used car. Salesman Austin was very helpful and efficient with ensuring I could pick up the car on the agreed day. As this was my first time he made sure everything was as swift as could be. I was thankful for his great communication throughout the process.

I purchased a Mercedes A250e and part exchanged an electric car with a leased battery. When I went to pick up the vehicle, I was swiftly removed as the registered keeper of my electric car and then advised that Vertu Honda would not sign the battery lease transfer document as they would be putting the car into an auction. This meant that I would be responsible for the lease payments until a new private owner was found.
On the way home, I was unable to change between electric/comfort/sport mode, but being new to me, thought it might have been something that I had done. It was fine the next day. It happened again a few days later, and again, I was not sure if it was of my doing. All was fine for a few weeks, but the fault then recurred several times and this time I was fairly certain that it was not down to me. The car came with a three month warranty and I purchased an extension to two years, so I contacted Vertu Honda Lincoln and after speaking to a number of people at both the branch and the call centre, I was advised that the car was still under the Mercedes warranty I should take it to Lincoln Mercedes. They quickly diagnosed a faulty switch which would be covered under their warranty, but, they suspected that the fault was the result of a spillage, which would not be a warranty repair. So back to Vertu Honda Lincoln who could not authorise the repair but would get the manager to ring me. He did so and we agreed that he would speak with one of Vertu's Mercedes branches with a view to seeing if the switch could be cleaned, he would then ring me back. I am still awaiting his call.