The whole experience went smoothly and we were treated very well, and Ethan and the management team were courteous and friendly. I cannot fault the service that we received at Vertu Honda Plymouth.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My recent purchase from Vertu Motors was a v happy experience. Happy because my receiving a v satisfactory trade in allowance and my purchase of a 18 plate Honda Jazz with just 16,000 miles on the clo... See more
Company replied
I visited vertu motors in Plymouth, Ethan sold me my new Fiat 600. I couldn’t have asked for a better experience! I was made to feel so comfortable with everyone inside being so friendly and welcoming... See more
Company replied
Found a car I liked & took for a test drive, as requested. Trudie the Sales Advisor was very informative and answered any questions I had. Trudie has a very hearty laugh and made the experience relaxe... See more
Company replied
Company details
About Vertu Motors - Honda Plymouth
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
447 Wolseley Road, PL5 1BL, Plymouth, Devon, United Kingdom
- 0330 012 3664
4.8
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honda Plymouth - Best Experience
Popped into the Plymouth store after impulsively seeing a car I loved online and was not disappointed!
Kevin was beyond helpful, kind and genuinely had my best interests at heart, with zero pushy sales tactics! Despite sadly not being able to part ex my previous Honda, it didn’t dampen the mood in the slightest.
I came away with a new car that I picked up a matter of hours later and couldn’t have been happier with the whole experience.
I have no doubt I’ll be back when it’s ready for my next car and hoping Kevin is still there to do it all again!
Can’t thank Kevin enough for answering all my silly questions and reassurance along the way. He’s truly an asset to the Honda Plymouth store!
May 29, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Good afternoon Ellie,
Thank you for your fantastic review. It’s great to hear that Kevin was so helpful, kind, and genuinely supportive, making the experience enjoyable and pressure‑free from start to finish. Being able to drive away the same day is brilliant, and we’re delighted you’re so happy with your new car.
Your kind words will mean a lot to Kevin, and we look forward to welcoming you back again in the future.
Kind regards,
Dean
Complicated event made simple by Ethan.
Complicated event made simple by Ethan.
May 26, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi Richard,
Thank you for your feedback. I’m really pleased to hear Ethan made everything simple for you and provided a great experience.
Kind regards,
Danielle
Quality care
Been using this company for many years. Always looked after us well, and always kept us well informed. Would (do) recommend.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Staff were very helpful all the way…
Staff were very helpful all the way though to collecting car
May 18, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Good afternoon Graham,
Thank you for your feedback. We're pleased to hear the team were so helpful throughout your journey right up to collecting your car, making the whole experience a positive one.
Kind regards,
Dean
Vertu Honda made it so easy to purchase…
Vertu Honda made it so easy to purchase my car. Fast and efficient.Ethan Perry and the rest of the team were brilliant.
May 16, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi David
Thank you for your fantastic feedback. We're delighted to hear that Vertu Honda made the process so easy for you and that everything was handled quickly and efficiently.
A special thank you for mentioning Ethan Perry — it’s wonderful to know he and the rest of the team were brilliant throughout your experience. Your kind words will mean a great deal to them.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Bought a second hand Honda Jazz & the…
Bought a second hand Honda Jazz & the customer service was exceptional. Cannot rate them more highly!
April 11, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi Tabitha,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re absolutely delighted to hear that you had such an exceptional experience at Vertu Honda Plymouth.
It’s fantastic to know that you’re so happy with your Honda Jazz and that the customer service exceeded your expectations. Your kind words and high recommendation will mean a great deal to the whole team.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
Vertu Honda Plymouth. ZR-V Sport Radiant Red.
I recently visited Vertu Honda Plymouth and had a brilliant experience purchasing my brand-new Honda ZR-V Sport. The car looks absolutely incredible in Radiant Red!
A massive thank you to Kev Wilkes who handled the sale. He was fantastic to deal with throughout the entire process. He took the time to answer all my questions and made sure everything went smoothly from start to finish.
If you are looking to buy a new Honda, I highly recommend visiting this dealership and asking for Kev
May 14, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi Raymond
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that you had such a brilliant experience at Vertu Honda Plymouth when purchasing your brand‑new Honda ZR‑V Sport — and it sounds stunning in Radiant Red!
A huge thank you for recognising Kev Wilkes. It’s wonderful to know he provided such great support throughout, took the time to answer all your questions, and ensured everything went smoothly from start to finish. Your recommendation for others to ask for Kev will mean a great deal to him and the whole team.
We really appreciate you taking the time to share your experience — enjoy every mile in your new ZR‑V!
Kind regards
Dawn
Great experience
Kev and the finance manager (can't remember his name sorry!) were great to deal with, they made it is easy as possible to get my new car and were willing to help with anything I needed. Friendly and professional team. Would definitely go back there to get another car.
May 7, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Thank you for your kind words! We’re delighted to hear that Kev and our finance manager made your experience smooth and straightforward. Providing friendly, professional service and making the process as easy as possible is exactly what we aim for, so it’s great to know the team delivered.
We really appreciate your recommendation and look forward to welcoming you back when you’re ready for your next car!
Kind regards,
Keith
Excellent service from start to end
Excellent service from start to end. Staff could not do enough for us.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Good afternoon Pat,
Thank you for your review. It’s great to hear you received excellent service from start to finish and that the team couldn’t do enough to help.
Kind regards,
Dean
I had a fantastic experience with Trudi…
I had a fantastic experience with Trudi Crouch of Honda Plymouth. She was fantastic from beginning to end. While waiting for my car to be delivered, she gave me regular updated. I will highly recommend to anyone looking to getting a Honda car.
May 12, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Thank you for taking the time to share your experience with Honda Plymouth. We are thrilled to hear that Trudi provided such fantastic service from start to finish and kept you well informed throughout the process.
Your recommendation means a great deal to us, and we’re pleased that your car-buying journey was such a positive one. We will be sure to pass your kind comments on to Trudi.
We hope you enjoy your new car and look forward to assisting you again in the future.
Kind regards,
Keith
Trudie was excellent and the other…
Trudie was excellent and the other members of the team were all very helpful
May 9, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Good morning Julie,
Thank you for your review. It’s great to hear that Trudie provided excellent service and that the rest of the team were so helpful — your feedback is really appreciated.
Kind regards,
Dean
I was very satisfied with my experience…
I was very satisfied with my experience on 29th April 2026. I was very pleased with the personal welcome from James Beckwith, who helped me check in and informed me about what was happening and an estimate of time it would take. I was a little nervous about the digital aspect I may have encountered but James put my mind at rest and assured me that there would always be someone there to help me. My car was ready at the time he estimated and I received a telephone call to confirm this. James went through the paper work, explained everything to my satisfaction. I was very pleased with how smooth everything worked!
April 29, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi Joyce
Thank you for taking the time to share your feedback about your visit on 29th April. We’re delighted to hear that you were so satisfied with your experience.
It’s wonderful to know that James Beckwith gave you a personal and reassuring welcome, clearly explaining what would be happening and providing a realistic time estimate. We’re especially pleased that he was able to put your mind at rest regarding the digital aspects, ensuring you felt supported and confident throughout your visit.
We’re glad everything ran smoothly, that your car was ready on time as promised, and that James took the time to go through all the paperwork clearly and to your satisfaction. Hearing that the whole process felt smooth and well‑organised really means a lot to us.
Thank you again for your kind words — they will certainly be shared with James and the team.
Kind regards
Dawn
Honda Civic Purchase
Our sales advisor Trudie Crouch was extremely helpful from the outset. She listened to our needs and answered our questions well. The emphasis throughout the sales process was in helping us to choose the car, options and extras that were right for us. No hard sell which was very refreshing and a big reason we chose to buy a Honda Civic. Thank you.
April 15, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Good morning Simon,
Thank you for sharing your experience. It’s great to hear that Trudie took the time to really listen to what you were looking for and supported you in choosing the right Civic, options and extras without any pressure. We’re pleased the relaxed, customer‑focused approach made such a positive difference to your decision.
Kind regards,
Dean
10 out of 10 experience when buying our…
10 out of 10 experience when buying our new CRV! Ethan done an amazing job at Vertu Honda Plymouth, everything went smoothly and they helped me out with giving me time to get finance together! Cars a beaut!
April 13, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Thank you for your fantastic feedback. We’re delighted to hear that you had a 10/10 experience when purchasing your new CR‑V from Vertu Honda Plymouth. It’s great to know that Ethan did an amazing job, ensured everything ran smoothly, and supported you by allowing time to get your finance arranged. We’re especially pleased to hear how happy you are with the car — it’s lovely to know you think it’s a beauty! Your kind comments are very much appreciated.
Kind regards,
Matthew
Friendly Staff that didn't make me feel pressured
Friendly staff that help make the purchase of a new car easy, quick and stress free.
Enquired on the Friday, test drive on the Saturday and collected it Monday. 👍
Thanks to George and Ethan at Honda Plymouth.
April 20, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Thank you for your kind feedback. We’re delighted to hear that the team made your car purchase easy, quick, and stress free. It’s great to know everything ran so smoothly from enquiry to collection, and your thanks will be shared with George and Ethan at Honda Plymouth. We really appreciate your recommendation.
Kind regards,
Matthew
A helpful team takes the stress out of purchasing
As I am in the process of moving to the UK, I have limited credit history and specific needs for a family car around the city, but didn't wish to compromise the sense of security that comes with purchasing through a Honda dealership.
After explaining my situation to the sales lead, he took the time to discuss my needs and went out of his way to find me just the right car, and then co-ordinated with his sales team to ensure the handover could occur on a timeframe that worked for me. Further, all of the sales associates were equally as helpful.
This personal, professional, and friendly service is why my next car will be from the same dealership.
April 8, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi William
Thank you for your thoughtful feedback. We're delighted to hear that, even with the challenges of moving to the UK and having limited credit history, the team were able to fully understand your needs and help you find the right family car without compromising on the security and reassurance that comes with purchasing through a Honda dealership.
It’s wonderful to know that the sales lead took the time to discuss your situation carefully, sourced the perfect car for you, and coordinated the handover around your schedule. We're also really pleased to hear that the rest of the sales team were equally helpful and supportive throughout.
Your kind words mean a great deal to us, and we’re thrilled to know that this professional, personal, and friendly service has earned your trust for your next car as well.
Kind regards
Dawn
Very helpful staff.
Very helpful staff, options of the car we were looking at in stock.
April 6, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi Paul
Thank you for your lovely feedback. We're really pleased to hear that the staff were very helpful and that you had options available in stock for the car you were looking at. Your comments are truly appreciated.
Kind regards
Dawn
Out with the Old and in with the New (to us!)
We purchased our first 'new-to-us' car after 20 years from Vertu in Plymouth. Josh Gerry, who we dealt with, was incredibly helpful and kind and made the whole experience a pleasure ! We'd thoroughly recommend them 👍
April 4, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi there,
Thank you so much for sharing your wonderful review. Purchasing your first ‘new‑to‑you’ car in 20 years is a big moment, and we’re delighted that Josh Gerry helped make the whole experience such a pleasure. His helpfulness and kindness are exactly what we aim to deliver for every customer.
We truly appreciate your recommendation — it means a great deal to the team here at Vertu Plymouth.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Keith
Thoroughly impressed with Vertu Honda…
Thoroughly impressed with Vertu Honda in Plymouth. I’ve taken my car in now for a couple of different things and their team are excellent – friendly, thorough, attentive – and nothing is too much trouble. Gemma H has been particularly helpful on my last few visits and has gone over and above to ensure everything I needed help with was addressed - which is really appreciated. The servicing team have also been able to fix issues that other branches haven’t managed to, which instils such confidence. The branch and team really are excellent in my experience so far and I would highly recommend them.
March 2, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Hi Ruth,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re absolutely delighted to hear how impressed you’ve been with your experiences at Vertu Honda Plymouth.
It’s fantastic to know that the team have consistently provided friendly, attentive and thorough service, and that nothing has ever been too much trouble. We’re especially pleased to hear how helpful Gemma has been during your recent visits — she will be thrilled to receive your kind feedback.
It’s also great to hear that our servicing team were able to resolve issues that other branches couldn’t. Knowing that this has given you real confidence in the team means a great deal to us.
Thank you for your high recommendation — it’s truly appreciated. If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Kind regards,
Liza.
Excellent service Kev Plymouth Honda 5*****.
Excellent service, Kev Plymouth Honda, Top man went above expectations went through everything explaining in detail all about the car, answered any questions I had.Very nice and pleasent man and I could not fault him in any way, I would recommend anybody to go and seek Kev out at when buying a new or used car Vertu Plymouth Honda dealership .The dealership in Plymouth is brilliant second to none.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Honda Plymouth
Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that Kev provided such excellent service during your visit to Vertu Plymouth Honda. It’s great to know he went above and beyond, taking the time to explain everything clearly and answer all your questions.
Kev will be thrilled to hear your kind words, and I’m sure the whole team at Plymouth will appreciate your praise for the dealership as well. We always aim to deliver a brilliant experience, and it’s fantastic to hear that this was reflected in your visit.
Thank you again for recommending us — it really means a lot.
Kind regards,
Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.