Vertu Motors - Honda Plymouth Reviews 

Our experience at Vertu Honda Wolseley Road Plymouth was great from start to finish.
Ethan was professional, helpful, friendly and easy to deal with. He went the extra mile, explaining the controls and features of our new Jazz. Also helping us with questions we had after collecting our car.
I highly recommend the great customer service that we received.
Thanks so much to Ethan, also Dan and Dan.

I have dealt with Dan Provost and Kevin Wilkes regarding a number of car transactions and they are very helpful courteous at all times
I have recommended my clients to them

Having just had my car written off in a no fault accident and living in a rural location it was imperative that I replace it quickly. This is the first time I have ever bought a car online so I was a little apprehensive but to be honest Vertu made the whole experience so easy and stress free. I received a personalised video within a couple of hours, was guided through the whole process by a professional but very friendly salesman and had my car delivered to my door 3 days later. I can't fault the service I received from Vertu and would definitely use them again and recommend them to others. By the way, the car is beautiful and I'm thrilled with it?

Relaxed ,friendly approach.

The staff are always very helpful and are always looking to find you a good deal and the car you actually want. Very professional.

Our salesman Kevin made the whole process of buying a car enjoyable and stress free. He was very patient and did not push into any decisions. He simply laid out the options available and explained their implications. Unlike some other car dealers we visited, there was a notable absence of pressure to commit before we were ready.

Knowledgable, friendly and thorough. Not pushy

A welcoming reception with helpful and friendly staff.
Support throughout the process of buying a new car and everything clearly explained!

Friendly and helpful staff kept me informed and answered all my questions. I’m am delighted with my new car

Visited the Honda dealership in Plymouth and found the whole experience first class. No pressure to buy anything and the sales advisor very helpful & knowledgeable. After purchasing our car we were introduced to the whole sales team who were all very professional. Since getting the car we have received a follow up call to ensure all is ok. Would strongly recommend using this dealership.

With a history of issues with car dealers previously I did a lot of research into people's experiences with this dealership, I'm pleased to report that the positive perception I gained from that has been borne out with the right kind of service. There's nothing worse than being sold to by some creepy individual who's KPI's are more important than the customer, these guys are sincere, and understand that a customer is not just for sales day. We visited two of the Plymouth branches, settling on a purchase from the second we visited. Helpful, clear, patient, and willing to go the extra mile. I feel we are being cared for rather than sold to. I will be popping in for a coffee as they invited us to once we have some mileage in the car, to feed back our experiences of its use and help develop the relationship further, as I will be looking for another car soon and this will be where I'm going.

Such a refreshing change to find a dealer that treats customer service as a benchmark, not lip service. My initial contact with Vertu Plymouth, Daniel, was happy to answer all my questions regarding the cars condition and service history.

Trudie who handled the sale is a star. Whatever Vertu are paying her its not enough. 11/10 for her understanding of my concerns, especially since this involved a return trip from Ipswich to Plymouth. She collected me from the station - recognised how badly I needed a cuppa and then walked me round the car. Not once was I given a chunk of patronising sales patter. All my questions had direct, detailed answers. Given my experience over the preceeding few weeks in dealing with other car dealers it was refreshing to be treated like a valued customer.

The Clio was exactly as described, freshly serviced, fully valet'd with a full tank of gas and a free 12 month warranty. I am delighted with it - well worth the trip from Ipswich to collect.

This is how buying a used car should be.

Trying to contact Service Dept.
Tried from 0950 to 1100 NO contact at all.
Prerecorded voice advises to press 2 , all very well if someone is answering the phone.
Service now booked with another garage!

The care and attention shown by Kevin Wilkes was second to none. He explained current Motability arrangements and arranged a test drive with the currently available Honda Jazz model. As the controls had been updated from our previous car, this was greatly appreciated.

I recently took my Honda Civic to Vertu Honda Plymouth for a service and MOT, and since I had been considering a change, I took the opportunity to explore my options.
We’ve always been loyal to Honda at Weston Mill and have purchased several cars from Kevin Wilkes over the years. His professionalism, patience, and deep knowledge of the brand make the car-buying process effortless and enjoyable. This time, I had my heart set on a CR-V, and Kevin made sure I found the perfect one to suit my needs.
From start to finish, Kevin provided excellent service, guiding us through the available options and ensuring we had everything we needed to make an informed decision. The process was seamless, and we were delighted at how quickly we could take delivery of our new Honda CR-V.
My wife and I couldn’t be happier with our purchase, and we wouldn’t hesitate to recommend Kevin and the entire team at Vertu Honda Plymouth to anyone looking for a top-quality car-buying experience. Their professionalism, expertise, and dedication to customer satisfaction truly sets them apart.
Many thanks.
Mr & Mrs Ray Morton.

Very bad used car salesman in Plymouth. Very demeaning, not a nice person
I only waited to try and look at the car