We had a fantastic experience buying our new car and couldn’t recommend the team highly enough. From the moment we arrived, everyone made us feel genuinely welcome. The manager and our salesman... See more
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Visited Truro Location as I had seen a Honda Civic advertised that suited what I was looking for - Very knowledgable, helpful and friendly. The whole transaction was very clear and easy and they deliv... See more
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We were very well looked after by Kathryn, Sales Executive and Andy, Sales Manager. They understood what we wanted and responded appropriately. Kathryn guided us well through the process and paperwork... See more
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We collected our new car from Vertu Truro yesterday ,and are very pleased with her .As always the staff there are very friendy, and profesional, but katherine Mason, has been our main sales advise... See more
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Company details
About Vertu Motors - Honda Truro
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Trispen, TR4 9BA, Truro, Cornwall, United Kingdom
- 0330 012 2181
4.7
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Vertu Honda Truro was exceptional when…
Vertu Honda Truro was exceptional when I placed an order for a new CRV ePHEV. The team were all very helpful, knowledgeable and efficient with all the questions and matters arising. I placed the order with Megan Adams who I believe is a great asset to the team, nothing was ever too much trouble, she has a very pleasant manner and made the whole process a very pleasurable experience.
April 22, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Hi there,
Thank you for your wonderful feedback. We're absolutely delighted to hear that your experience with Vertu Honda Truro was exceptional when ordering your new CR‑V ePHEV. It’s great to know the team were helpful, knowledgeable, and efficient in answering all your questions and supporting you throughout the process.
A special thank you for recognising Megan Adams — we’re so pleased to hear she made the whole experience so enjoyable for you. Her pleasant manner and willingness to help with anything really do make a difference, and your kind words will mean a great deal to her and the team.
Thank you again for choosing Vertu Honda Truro, and we hope you enjoy every mile in your new CR‑V ePHEV.
Kind regards
Dawn
This is the first time i have used…
This is the first time i have used Vertu Honda Truro Trispen and i must say it was a first class experience with very helpful staff and excellent mechanics and at a good price will use again.
May 12, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Thank you for taking the time to share your experience with Vertu Honda Truro Trispen. We’re delighted to hear that your first visit was such a positive one and that our team provided helpful service, excellent workmanship, and great value.
Your kind words are truly appreciated and will be shared with the team. We look forward to welcoming you back again in the future.
Kind regards,
Keith
The car has been great, BUT!!!!
Toyota Yaris GR (Circuit Pack)
The car has been great, I will say though, I’m not that impressed with the condition I received it in.
The interior was grubby and dirty under the carpets, the paintwork and wheels had a rinse off at best with lots of dirt and road build up on the body and door shuts.
Although I enjoy keeping my vehicles clean myself, I would expect better for a 30k purchase.
Edit: Response was that if I don’t increase my Trustpilot rating it would reflect on the sales team, what an awful company mentality!
May 9, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Our General Manager will contact you directly to address your concerns. Kind regards, Dean
Great customer experience at Honda Vertu, Truro
We were met by Oscar at the Vertu Honda dealership in Truro. He actually came out to meet us in the carpark, which was very impressive.
The team at Vertu were very welcoming and helpful.
There wasn't any pressure to purchase.
I would gladly recommend to others.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Good afternoon Martyn,
Thank you for your review. It’s lovely to hear that Oscar made such a great first impression by welcoming you in the car park, and that the team were friendly, helpful, and pressure‑free throughout. We really appreciate your recommendation.
Kind regards,
Dean
Staff very helpful
Staff very helpful, knowledgeable and understanding.Car ready and waiting at arranged time.
April 27, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Hi David,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Honda Truro helpful, knowledgeable and understanding.
It’s great to know that everything was ready and waiting for you at the arranged time — providing a smooth and well‑organised experience is exactly what we aim for.
Thank you again for choosing Vertu Motors, and if there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Great service
I spoke to Andy on the phone initially, he booked me an appointment with Kathryn. She was lovely, she wasn't pushy she walked away and allowed us time to talk and think. Andy even introduced himself whilst I was waiting.
I purchased a second hand car, the process was easy, I was offered extras some I declined and some I chose to have. Collection was easy.
I had a small issue a few days after and it is being resolved swiftly. Definitely recommend them.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Good morning Amelia,
Thank you for taking the time to share your experience. I’m really pleased to hear that Andy and Kathryn made you feel comfortable from the very start, giving you the space to talk things through without any pressure. It’s great to know the purchase process was straightforward, with clear options on the extras, and that collection went smoothly too. I’m also glad the small issue you mentioned is being sorted quickly. We really appreciate your recommendation.
Kind regards,
Dean
Buying something expensive is a big…
Buying something expensive is a big deal to us, anxiety inducing, but Oscar at Honda Truro made this a very pleasant experience. He was very professional, friendly and very knowledgeable. On the day we drove away our ‘new to us’ car, along with a tour of the controls, he synced both our phones. We spoke to other members of staff and all were really lovely. 5 stars all round. Thank you and yes, loving our new drive!
April 21, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Dear Kathryn,
Thank you for taking the time to share such thoughtful feedback. We understand that purchasing a car can feel like a big and sometimes anxiety‑inducing decision, so we’re delighted to hear that Oscar helped make the experience a pleasant and reassuring one.
Your kind comments about Oscar’s professionalism, friendliness and knowledge are very much appreciated. It’s great to know that the handover was thorough and that he took the time to ensure you felt confident with the controls and technology before driving away. We’re also pleased to hear that the wider team made such a positive impression.
Thank you for your five‑star review and for choosing Honda Truro — we’re delighted to hear you’re loving your new drive.
Kind regards,
Liza
The team at Vertu Honda Truro were friendly and helpful.
The team at Vertu Honda - Truro were extremely friendly, helpful and knowledgeable. They obviously enjoyed their work and had great pride and confidence in their vehicles. A great experience. Love the car.
April 16, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Dear Richard,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a great experience with the team at Vertu Honda Truro and that you found everyone friendly, helpful and knowledgeable.
It’s especially pleasing to know that the team’s pride and confidence in the vehicles came across and helped make your visit so enjoyable. We’re thrilled to hear that you love your new car.
Thank you again for choosing Vertu Honda Truro, and we hope you enjoy many happy miles ahead.
Kind regards,
Liza
Excellent Service
Clear about the purchase options, and Oscar was very helpful in demonstrating the differences in the model being bought and making it a smooth process overall.
April 10, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Thank you for taking the time to leave your feedback. We’re pleased to hear that the purchase options were clearly explained and that Oscar was so helpful in demonstrating the differences between the models. Making sure our customers feel informed and supported throughout the process is very important to us, so it’s great to know everything went smoothly for you. I’ll be sure to pass your kind comments on to Oscar. Thank you again for choosing us.
Kind regards,
Keith
Kathryn was great in finding us out new…
Kathryn was great in finding us out new car and managed to expedite the delivery on a tight deadline - really appreciated
March 20, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Thank you so much for your wonderful review. We're delighted to hear that Kathryn was able to help you find your new car and expedite the delivery to meet your tight deadline. Providing a smooth and stress‑free experience is exactly what we aim for, and it’s great to know we achieved that for you.
Kind regards,
Keith
The Service for the car was done on…
The Service for the car was done on time and the mechanics did a great job, changing the tyres so that it would pass the MOT test.
March 24, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Thank you for taking the time to leave this great feedback. I’m pleased to hear that your service was completed on time and that our mechanics did a great job preparing your car for its MOT, including changing the tyres to ensure it passed. We truly appreciate your comments and your continued trust in us.
Kind regards,
Keith
Car purchased from Vertu Honda Truro
Car purchased from Vertu Honda Truro. Our contact was with the very helpful, knowledgeable Oscar - salesman, who negotiated the - for us! - complicated buying process. He is highly recommended.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Thank you for sharing your feedback. I’m delighted to hear that your experience at Vertu Honda Truro was so positive. It’s great to know that Oscar’s helpful and knowledgeable approach guided you smoothly through what can sometimes be a complicated buying process. He will really appreciate your kind recommendation.
Kind regards,
Matthew
Staff professional, helpful and personable
Decision making on which model was made extremely easy with the help of Kathryn from the sales team.
All paperwork, purchasing, again made extremely easy. Staff confident and reassuring with test drive.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Thank you for sharing your experience. We’re delighted to hear that Kathryn made choosing the right model so easy and that the whole process — from paperwork to purchasing — felt smooth and straightforward. It’s great to know the team helped you feel confident and reassured during your test drive as well. We truly appreciate your kind feedback.
Kind regards,
Chloe
Very good experience
The staff were all very friendly and welcoming. Our sales advisor Oscar was very helpful and knowledgeable and answered all our questions. On the handover he went through all the controls and made sure we were safe to drive away.
March 16, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Hi David,
Thank you for taking the time to leave this lovely 5‑star review. We’re really pleased to hear that you received such a friendly and welcoming experience from the team at Honda Truro.
It’s fantastic to know that Oscar was helpful, knowledgeable, and able to answer all your questions. Making sure customers feel confident and safe before driving away is so important, and we’re delighted to hear he took the time to go through all the controls with you during handover.
We truly appreciate your feedback and hope you enjoy every moment in your new car.
Kind regards,
Liza.
I was the very proud owner or a Honda…
I was the very proud owner or a Honda Civic 1l Vetec Turbo which very sadly and catastrophically broke down 3 weeks ago. As you can imagine I was devastated. The team as Vertu Honda Cornwall, in particular Oscar were amazing and helped me through a very difficult time. I wasn't intending to part with my "Baby Bruce". My beloved car in such sad circumstances.
After some discussions with my partner who has helped me fund a new car, I decided on a bright red 1.5 Civic sport. It arrived promptly in Cornwall and Oscar made the hand over extremely special. Thank you to your team, I am sure that myself and Bruce jr, will also have hours of fun together and we sight see around the UK.
March 12, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Hi Amanda,
Thank you for taking the time to leave your thoughtful 4‑star review. We’re so sorry to hear about the unexpected and heartbreaking breakdown of your Honda Civic 1.0 VTEC Turbo — it’s completely understandable how upsetting that must have been, especially with how much you loved “Baby Bruce.”
We’re delighted to hear that Oscar and the team at Vertu Honda Cornwall supported you so well through such a difficult experience. It’s wonderful that your new bright red 1.5 Civic Sport arrived so promptly and that Oscar made the handover feel truly special.
We hope that you and “Bruce Jr.” enjoy many happy miles together and create just as many memories as you did before — if not more — as you explore the UK.
Thank you again for your kind words and for choosing us during a challenging time.
Kind regards,
Liza
Great service
Vertu managed the repairs on my car, Leah was fantastic and kept in touch and the repair was completed ahead of schedule. Really friendly and helpful service
March 2, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Good afternoon Claire,
Thank you for your review. We're really pleased to hear that the repair process went so smoothly for you. It’s great to know that Leah kept you updated throughout and that the work was completed even earlier than expected. We're delighted the team provided such friendly and helpful service.
Kind regards,
Dean
Fabulous experience with Honda Vertu Truro
I’ve been buying cars from Honda Truro for a number of years now and my latest experience was excellent as usual. Really helpful and friendly staff and they made the car purchasing process very smooth. Kathryn Mason was superb in working with me to buy the car from start to finish. She never tried to hard sale and was open and honest throughout.
The whole team at Honda Truro are brilliant - Elliot, Andy and the lovely lady that drove some paperwork to my house. They even did an unveiling of my new car which was so lovely.
I would definitely recommend buying a car from here.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Hi Lynne,
Thank you for leaving such a wonderful and detailed 5-star review. We’re delighted to hear that you’ve continued to receive excellent service from Honda Truro over the years, and it’s fantastic to know your latest experience was just as positive.
It’s great to hear how superb Kathryn was in supporting you throughout the entire process with her friendly, honest, and no-pressure approach. We’re also pleased that Elliot, Andy, and the rest of the team contributed to making your experience so smooth — even delivering paperwork to your home. The unveiling of your new car sounds like a lovely touch, and we’re thrilled it made the moment even more special.
Your loyalty and recommendation truly mean a great deal to us. Thank you again for choosing Honda Truro.
Kind regards,
Liza
Dealt with Oscar at the trispen branch…
Dealt with Oscar at the trispen branch ,
Very professional and helpful
February 26, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Hi Rob,
Thank you for taking the time to leave us a 5‑star review. We're really pleased to hear that you had a positive experience at our Trispen branch and that Oscar provided professional and helpful service throughout your visit.
Your feedback is greatly appreciated.
Kind regards,
Liza
Excellent service!
Made me feel very welcome and Oscar was absolutely brilliant! He found me the perfect car and helped/ answered any questions I had. I will definitely come back and buy my next car from here again.
February 19, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Good afternoon Daniel,
Thank you for your fantastic review. I’m really pleased to hear that you felt so welcome and that Oscar was brilliant throughout your visit. It’s great to know he helped you find the perfect car and was able to answer all your questions.
Enjoy your new car, and we’d be delighted to see you again when the time comes for your next one.
Kind regards,
Dean
Kathryn was absolutely amazing
Kathryn was absolutely amazing, made a very traumatic experience actually pleasurable (my car got written off - not my fault!) She rose to the challenge, found me a car perfect for my needs, took the pain out of it all, was friendly, professional and confident all the way through, making me feel safe and confident in her abilities, I would not hesitate to recommend her to everyone!
February 14, 2026
Unprompted review
Reply from Vertu Motors - Honda Truro
Hi Sarah,
Thank you for leaving this review. We are so pleased to hear that Kathryn was absolutely amazing in helping you after such a difficult experience. It is wonderful to know she found the perfect car for your needs and made the whole process feel safe, professional and much easier for you.
Your kind words and recommendation mean a lot.
Kind regards,
Danielle
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