Vertu Motors - Honda Truro Reviews 

5 Star from start to finish .Megan our sales advisor made buying my new car simple.Thankyou

Oscar was brilliant and helpful first class experience!

I purchased my second Honda Jazz from Vertu Honda, my fourth vehicle from Rowes / Vertu. My experience from the Sales staff, notably Kathryn Mason, was professional, thorough and tailored to my individual requirements. This included a video of the vehicle, a clear explanation of my various options and an exciting unveiling of my new vehicle.

As I expected no contact from the management team about my last 1 star review.
I really don’t want to write another 1 star review.

Recently purchased a new Civic Sport (Hybrid) from Vertu Honda Truro and are delighted with the car. In particular, we would like to extend our thanks to Kathryn Mason in the Sales Department. She provided invaluable help and sound advice over the period from our initial meeting with her until we collected our new car, and the professional service we received from her was exemplary. Kathryn kept us fully appraised of the situation regarding our new car at all times and ensured the whole process ran smoothly. We would recommend Kathryn most highly, as well as Vertu Honda Truro themselves.

Simple really , Katherine listened and understood what I needed.
I struggled with some of the modern features.
Katherine was patient..
thank you…
Constantly following up and making sure I was on !!!
Professional..

Wonderful experience buying a new (used) Honda Jazz from Vertu in Truro. My sales consultant was Kathryn Mason and she was superb! I can't sing her praises enough. She listened, and showed me the exact car that I needed and wanted. No wasted time, no effort on my part. I've never had such a smooth, effortless experience buying a car. She just made it such a personal and very pleasant experience.

I dealt with Megan at Honda Vertu Trispen , Cornwall. I was treated with kindness and courtesy at every point of the process of choosing a Honda Jazz Crosstar. I recommend this garage one hundred percent. It’s easy to find , just off the A30. It’s wonderful to meet people who do their best to help .

We couldn't be happier with our shiny new car from Vertu Honda. The care and attention we received from Oscar was second to none. He is an excellent salesman with a talent for customer service. He clearly knew the vehicle I had enquired about like the back of his hand, and was able to take us through all the features of the car, while checking it was truly the right choice for us. He made sure that we didn't just test drive the car, but really encouraged us to get to know it so that we could feel confident about what we were buying. We felt that he had our best interests in mind and wasn't just trying to get us to part with our money. His communication throughout the sales process was excellent and he was able to strike a solid deal for us, without making us feel pressured or compromised in any way. The whole experience was five star, right up to when we collected the car today. If you are in the market for a car, go and speak to Oscar. You won't be disappointed!

Thank you Katherine for all your help and attention to detail. It was much appreciated.

With nothing planned on my part, I found all the staff to very helpful. All my questions were answered in simple but detailed terms. The whole process was clearly explained step by step. A big thanks to Dave and Megan for all their help with this. Will definitely buy from this team again.

From when I ordered my new Honda HR-V on 7 August to collection day on 15 September everything went so smoothly thanks to Megan Adams at Vertu Honda Truro. She was most helpful and very professional throughout and is a great asset to the sales team at Truro. It was a great pleasure doing business with her.
All my many queries were dealt with successfully for which I was most appreciative.
When the time comes to renew this car I will not have any doubts about using this dealership again.

Friendly welcoming staff helpful and listening to what you say then offering guidance about their range of vehicles, service and spares.

My experience at Vertu Honda Truro was excellent. Nothing was too much trouble for the salesman to explain to a 83 year old woman. He was very knowledgeable about the car I was interested in bearing in mind he had only been employed with them that week. He was a very presentable young man.

We wish to thank the staff at Truro who explained thoroughly about hybrids. I would also like to thank Kathryn, Andy and Eliot for having patience. Kathryn was very good at explaining the functions of the car we bought and I appreciated the test drive in a hybrid first.

Excellent service from young salesman called Oscar.
I had not intended to purchase a car as I was already considering a car from a different showroom. I just wanted to compare with a similar one. The kindness and consideration shown to me was amazing and I ended up purchasing the car I test drove there.

Brilliant n so quick we reserved n book a car a day before n bought very next day. Very good in price in front of Honda HRV, very good condition n maintained by a keeper, we very glad we bought from Honda Cathrine and Andrew both were very nice and shared complete details about vehicle n make our occasion best. Thanks to Honda vertu truro team.

Vertu Honda Truro found our perfect car. We had a Smart Fortwo and wanted to find an upgrade but wanted something a bit sporty, and keep the two seater coupe. I rang the branch and spoke to Kathryn Mason. She was a great help, and even sent us a personal video of the car we wanted, which was a Mini Cooper coupe. We visited Kathryn at the branch and she showed us around the car before taking it for a test drive. She even gave us a good price for our Smarty as a part exchange. The price of the Mini was very reasonable considering it's condition, which was mint. New tyres, a fresh service, and 12 months warranty at no extra cost. Kathryn kept in touch with us during the week and sorted all the necessary paperwork. She made buying our new car such a pleasurable experience. We will definitely ask for Kathryn again when we come to swap in our other car, and would recommend to our friends and family.

Bought our Honda Jazz from here. There was a great selection to choose from and they gave great service and advice. They made trading in our old car simple and went out of their way to deliver our new car when convenient for us.

Very pleased and will definitely be our first choice again.

Ordered a black car from Vertu Honda Truro and have been delivered and sold a blue car. Publicly and incessantly lied to in the showroom on delivery when they finally revealed they'd got me a blue car. Continued to deny it, despite order form and further written evidence all to the contrary as well as phone calls they conveniently "don't record" - phone them up, they'll tell you the calls are recorded immediately. Shocking customer service led by rude and dismissive salesman Escalated to senior management who are either colour blind or operating illegally. They’re accepting no responsibility. It’s with trading standards.