Vertu Motors - Hyundai Peterlee Reviews 

121
TrustScore 5 out of 5

4.8

3 Mill Hill, North West Industrial Estate, SR8 2HR Peterlee, County Durham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hyundai Peterlee, wow what can we say Our sales representative Tony and Dealer principal Jordan where knowledgeable, honest and helped us get the car we wanted within our budget. This is the seco... See more

Company replied

Rated 5 out of 5 stars

Excellent service! As a disabled customer, I deeply appreciated the patience shown to my husband and me while ordering my new vehicle. Angela kept us regularly updated and went out of her way to... See more

Company replied

Rated 4 out of 5 stars

The style of engagement suited us well, we were asked what we were looking for, no-one tried to 'sell up', the pitch and help were just right. Harrison was our contact and he had lovely manner and g... See more

Company replied

Rated 5 out of 5 stars

Second car bought from Peterlee hyundai, can't fault the service. Dealt with Ed Golightly each time and he is great. No nonsense, straight forward, incredibly happy with my purchase.

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Hyundai Peterlee

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 3 Mill Hill, North West Industrial Estate, SR8 2HR, Peterlee, County Durham, United Kingdom

  • 0344 659 0599

4.8

Excellent

TrustScore 5 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(121)

13,088 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nine Months On—Still Amazing Service!

I’ve had such a great experience with Vertu Hyundai Peterlee, even nine months after buying my car. Their after‑sales service has honestly been brilliant.
I recently had an issue with my service plan, and Hayley went above and beyond to get it sorted. The whole team was so friendly and helpful — nothing felt like too much trouble. Not long after, I had a problem with my petrol cap, and again it was fixed quickly and with zero hassle. It really shows how much they care about their customers long after the initial sale.
A big thank you to all the staff — their warm, professional attitude genuinely makes a difference. I’d happily recommend Vertu Hyundai Peterlee to anyone looking for great service and a dealership that truly looks after you.

January 20, 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellenr Service from Angela

Angela from Hyundai Motability was so helpful, kept us updated and nothing was a problem, we cant thank her enough.

January 14, 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Lee. Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Team was very good very informative…

Team was very good very informative very helpful was a pleasure doing business with them would consider them to anyone looking for a new car

January 14, 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

The purchase of my new vehicle.

The purchase of my new vehicle was made easy due to the professionalism of the staff. From walking into the dealership to leaving with my new car I was made welcome and never pushed on making decisions. Special thanks to Jordan and especially Harry who it was a pleasure to do business with. Would highly recommend this dealership if searching for a new vehicle.

January 14, 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

i had not seen the car in the flesh so…

i had not seen the car in the flesh so to speak but Edwin was so helpful and sent me videos the sale all went easy

January 9, 2026
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you so much for your kind words! We are so happy to hear that Edwin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

All the people there were so helpful…

All the people there were so helpful and kind. They made it so easy to find the car that was right for me. It was so much quicker than I expected. I was very nervous about transitioning to a automatic car. But they were patient with me and I drove away feeling totally confident. Highly recommend them

December 31, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Jessie. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Excellent service from hyundai peterlee

Excellent service from hyundai peterlee. Harry the sales executive very helpful in supplying as much detail as i needed about the car i wanted to buy, including a personal video of the car to give me a good insight. Upon arriving after a long journey we were greeted by Harry and Jordan who made us feel very welcome and even offered food and drinks. The car i bought was immaculate, fully valeted and most important, a very fair price. Road tax and fuel was sorted out for me making the purchase even easier.

December 6, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you so much for your kind words! We are so happy to hear that Harry & Jordan were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

10/10 Peterlee Hyundai

I would like to sincerely thank Edward Golightly
From Peterlee Vetu Hyundai
He went over and beyond to help me
purchase a new car
He is very professional I have have a few cars from Peterlee Hyundai as all the staff greet new and old customers with a warm welcome
Best Regards

George

December 3, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good morning George. Thank you so much for your kind words! We are so happy to hear that Edward was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

It was a great day when I went to Vertu…

It was a great day when I went to Vertu Motors to pick up my new car. Apart from being very pleased with the car, I had a pleasant experience. The staff were very helpful, and answered all my questions and explained all the technical issues.

November 28, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Hyundai i10 purchase

The salesman Dan was first class and explained the whole process of the sale and every point.
It might not have been a big sale in terms of the car and age. I was still made to feel very important.
The car is perfect for my partner.
Thank you again for the great service

November 27, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Peter. Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

very fast, smooth purchase very helpful

Thankyou for a smooth, fast purchase and everyone is so helpful and polite

November 20, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good morning Lauren. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Whole process was made simple and…

Whole process was made simple and straightforward by Angela Solan the Motability rep at the Peterlee dealership.
Angela was professional and knowledgeable throughout the whole process, making us feel welcome and comfortable.

November 19, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Ken. Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Very good experience at Vertu Motors Peterlee

The staff at Vertu Motors Peterlee are wonderful. Very knowledgeable and helpful. We were looking for our new car and got all the help and advice we needed to make the choice that best suited our needs. Plenty of tea, coffee and biscuits on every visit too. Every other garage we looked at for a car, we felt ignored but Vertu staff were pleased to see us and were very welcoming. Special thank you to Angela your help was invaluable.

November 19, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good morning Pamela. Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Great experience

Great experience, helped me choose my car and it was ready in no time at all. Harry was excellent and very helpful along with Stuart made the experience fun easy going. Would definitely recommend Vertu at Peterlee if you’re looking for a new or used car.

November 17, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good afternoon Eyre. Thank you so much for your kind words! We are so happy to hear that Harry was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

We went to Vertu in peterleee we were…

We went to Vertu in peterlee we were greeted by Edwin and he did everything all we had to do was drive away in our new car . Our last car was also from vertu and I can recomend them highly. A+++

November 17, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good morning Janette. Thank you so much for your kind words! We are so happy to hear that Edwin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

My experience at Hyundai Peterlee was…

My experience at Hyundai Peterlee was excellent. Great service.

November 7, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Good morning Lynda. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Great Staff, great service

This the third car I have purchased at Hyundai Peterlee, Harry Cairns was an absolute star. He listened to me and helped me decide on my next car. He took me through the whole process and I picked my car up 4 days after signing the paperwork.

November 1, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you so much for your kind words! We are so happy to hear that Harry was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Vertu motors hyundai Peterlee

The dealership is warm and welcoming the staff are so friendly and efficient and very professional the service i received from Angela was excellent and i had my new motability car within 5 days i cant recommend them enough

November 6, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Friendly sales executive and sales…

Friendly sales executive and sales manager, no pushy sales and done the best for the deal I wanted and colour, not trying to sell me a colour I was not 100% with.

October 25, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Excellent service

Excellent choice of vehicles, quick and easy to get to, great customer care. Overall excellent service.

October 18, 2025
Unprompted review
Vertu Motors  - Hyundai Peterlee logo

Reply from Vertu Motors - Hyundai Peterlee

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look