Vertu Motors - Land Rover Leeds Reviews 

Simon Lewis was extremely attentive to all our questions and needs. He went above and beyond to make our experience a good one.

I recently purchased a Range Rover Stealth and a Defender from the Leeds outlet, and the whole experience was fantastic.

From the moment we walked into the showroom, the team made us feel genuinely looked after. They were attentive, professional, and worked hard to put together a great deal for us.

A special mention to Ranbir, who spent the entire afternoon making sure everything was right and that all our needs were met. His approach, patience, and customer care were a big part of why we ended up buying two cars instead of just one!

A really first-class experience from start to finish. Highly recommended.

Great service from Paulo and T. I’ve been a customer of Vertu Landrover Leeds for a long time and will certainly continue. Thanks for looking after me

Without doubt the best experience ever buying a car.
The whole process from seeing the car for the first time to driving away was exceptional.
I have previously purchased brand new luxury cars from Mercedes and BMW but my experience at Vertu when buying a relatively inexpensive secondhand car was actually better than those prestigious brands.
The approach by Sarah Hellewell, the sales executive who gave us personal service, was exemplary.
Sarah was extremely helpful, knowledgable and truly professional in everything she did and was not all pushy and gave us time to make our own decisions without any pressure.
She went the extra mile on all aspects of the sale and we were confident of the advice she gave.
Thanks again Sarah for a wonderful experience—it restored my faith in car salespeople!

I recently purchased five brand-new Range Rovers for my company from Vertu Land Rover Leeds, and I can honestly say the experience exceeded all expectations. From the very first conversation through to delivery and aftersales, the level of service has been absolutely outstanding.

Ameen and Tahir looked after me from start to finish and were exceptional throughout the entire process. Their professionalism, product knowledge, and attention to detail made what could have been a complex multi-vehicle purchase feel seamless and stress-free. They were always available to answer questions, kept me fully informed at every stage, and ensured everything was handled efficiently and transparently.

The aftersales service has been just as impressive. Any follow-ups or queries have been dealt with promptly and professionally, which really shows their commitment doesn’t end once the cars are handed over. That level of care truly sets Vertu Land Rover Leeds apart.

I am extremely happy with both the vehicles and the service I received. I will absolutely be recommending Vertu Land Rover Leeds to others in my professional network, and I can confidently say I’ll be returning here for all future purchases — nowhere else.

Hats off to Ameen and Tahir — and thank you once again. A first-class experience all round.

We recently purchased a new Defender 110 and the experience was exceptional from start to finish. From placing the order to collecting the vehicle took just three days, which was incredibly impressive. Gemma was outstanding from the outset and made the entire process seamless. Nothing was ever too much trouble and her professionalism, responsiveness, and attention to detail were second to none. She was always available at the end of the phone, kept me fully informed at every stage, and ensured everything ran smoothly. Thanks to Gemma, what could have been a stressful process was instead straightforward and enjoyable. I would not hesitate to recommend her and the team to anyone considering a new vehicle purchase.

Sarah was amazing. What a brilliant handover, I can't thank her enough!

Great Dealership to do business with, seamless service from the point of initial contact to vehicle handover, dealt with Gemma in new car sales, super organised and very accommodating. She made the whole process a pleasurable experience.

Highly recommend.

Very poor service experience, clearly they are cutting costs. Booked in for a collect and return service (which they now charge for), but didn't have a driver to return the vehicle which meant I had to change my work plans as they didn't return the vehicle until the following day. No longer offer a complimentary wash and vac, I was told this was due to the hosepipe ban, not sure how that stops them using a hoover. Never received the complimentary vehicle health check video as per their invoice. I think I literally just paid £600 for an oil change.

Excellent service and customer care
Sarah was so helpful and understood what I was looking for
I highly recommend Vertu Land Rover Leeds
Would not consider going anywhere else!

Simon your sales representative, was very welcoming and knowledgeable about the car. The car was in immaculate condition, all the operation of the car and the electrics were explained very nicely to me before I was able to drive off. Having a dedicated area for this operation is very useful even when the weather was wet.

Good experiences in terms of car and the Sales representative Charlie Harratt , a very knowledgeable professional and dedicated person. There was a misunderstanding around payment for my part exchange but this was immediately prioritised and resolved
Generally excellent experience

Fantastic experience, the staff are all amazing, we love 💙💛 our new Range Rover, everything was so easy, we would not go anywhere else, thanks again, Jackie & Mark

Fantastic experience from start to finish.

Last year in June 2024 my Land Rover Discovery sport went into the garage with a turbo failure and a whole host of other problems. It was in the garage for 5 months whilst I argued back and forth through Vertu Leeds garage & JLR head office. In the end the car needed over £10,000 worth of work, which was paid for by JLR finally after months of stress.
Fast forward 7 months I took the car back to Vertu Leeds as something didn’t feel right with the performance of the car, I was told everything was fine with the car, but 2 months later the engine light came on and it needed to go back into the garage. Vertu Leeds assessed it and found that the sensor attached to the DPF filter had seized to the filter itself which was only replaced by them in November 2024. Now they are refusing to help contribute to the work to the vehicle which is amounting to £2.5k worth of work. I have 2 young children I have to get to school and they are refusing to give me a courtesy car.
Amy at Vertu has been great at communicating with me but the experience with Vertu & lack of communication from JLR is appalling.

Having had BMW's/ Audi for quite some time, we fancied a change. Having looked at different cars, and dealerships, we decided on an Evoque. From initial enquiries, to serious conversations, Sarah looked after us for the whole journey. We were quite specific in the build and specification we wanted, but still wanted to be within budget. Sarah was tentative in our discussions, and listened and understood what we were after. The collection day and big reveal of the vehicle we shall remember for a very long time. Sarah made sure everything was ready for us, and we really felt like VIP's !

10 out of 10 for her and her team. We didn't feel pressureised into buying, and all our questions were answered with straight talking explanaitons. I would definately purchase from here again! thanks Vertu!

Great recent service from the guys at Vertu Leeds. Stand out was Josh Heslewood who offered specialist knowledge and input on my new car, dealt with private plates, answered all my questions. A excellent member of staff.

We received excellent, friendly and helpful service from Simon at Vertu, Jaguar Land Rover at Leeds, when we bought our E-Pace. The whole process from initial enquiry to ordering,payment and collection was seamless and easy. The car is lovely, and as advertised. Would definitely recommend. Thank you!

From the moment me and my wife walked through the door, to the follow up phone calls after we picked our car up we felt comfortable, not pressured, informed and are delighted with the product Ikram was fantastic and still is !! We will definitely be going back.

Absolutely Appalling Customer Service

I’m extremely disappointed with the service I’ve received from Land Rover. The lack of professionalism and care is shocking for a brand of this reputation. My father’s car, which has only done 36,000 miles, has a timing chain issue. I reached out to the dealership to resolve this and was promised multiple times that the sales manager or service manager would call me back. Over a month later, I’m still waiting for that call.

The fact that calls aren’t recorded at the dealership is absolutely ridiculous and only adds to the lack of accountability. This issue has caused my 78-year-old father unnecessary stress, and I’ve been left chasing them endlessly to no avail. It’s unacceptable that such a major issue would be ignored when the vehicle has so few miles on the clock.

It’s funny how polite and attentive they are when they want to sell you a car, but once the deal is done, their after-sales customer service is appalling. They clearly have no interest in supporting their customers once the money has been paid.

I would advise anyone considering purchasing from Land Rover to think twice. The lack of accountability and care, especially when dealing with loyal customers, is shocking.

You guys should be ashamed of yourselves. Look at the Poor reviews you have poor management etc. It’s like you’re not even bothered about your customers at all.