Vertu Motors - Land Rover Leeds Reviews 

I purchased my Land Rover Discovery from Vertu Land Rover Leeds in 2022, and it’s still under warranty. On September 13, 2024, I found the windshield leaking air, causing loud noise. Despite contacting the dealership promptly, the repair was delayed due to scheduling errors, requiring a full windshield replacement. Repairs were pushed back, and water damage was discovered on September 28, escalating the issue.

Throughout October, I faced inconsistent communication, delays, and numerous unresolved issues, including scratches, malfunctioning windows, and broken seatbelt components. Promises of courtesy cars fell through, leading to out-of-pocket rental costs of £677.90. Follow-ups were ignored, and new issues kept appearing, such as a rear door that wouldn't open and an unresponsive trunk.

The repair process has been slow, poorly managed, and unprofessional. After a month, my vehicle remains faulty, costs are uncovered, and trust in Land Rover’s service is shattered. Canceling my new Range Rover order feels like the best decision I’ve made.

I hope someone takes this seriously to prevent further frustration.

Simon Lewis went above and beyond, by far our best purchasing experience and we have bought a few cars. Took us through everything and answered all questions, would highly recommend. Will definitely be returning when we change the car.

I'm very, very disappointed with my experience with Vertu Jaguar Land Rover at Sheepscar Leeds . My Discovery Sport went in for a recall of the steering rack bolts. I was sent a message to book it in before dropping it off, allegedly to save me from having to book it in person on the day and to just drop the key off, after clicking through the various pages of trying to sell me products and services, it was booked in, arrival at the garage proved that I had to go inside in person to book it in and not just drop my key off, inside there was yet another attempt to sell fuel additive products. I was told on my very initial booking and also on the online booking that if the bolts snapped, a loan car would be provided, however on the phone the day before and on the day of dropping it off, I was told that there were no loan cars available, yet the paperwork given to me by the person who told me this that I was asked to sign, stated that if the bolts snapped LR customer services would be contacted to provide a loan car. Very Very mixed messages which caused some concern considering I had to have a car to get to work early the following day which was a Saturday. Fortunately the bolts didn't snap and I got my car back without the need for a loan car. Unfortunately it doesn't end there, the steering wheel is now at a 10 degree angle when driving straight, this wasn't the case prior to going in. The earliest opportunity I had to call the garage was today (Monday). The phone call was not a pleasant call, after being told the car would be needed all day and again no loan cars available, I was then provided with excuses without even seeing the car, those excuses being that changing the bolts doesn't affect the steering wheel, yet it has, the that I must have hit a pot hole, which was then changed to a question of have I hit a pot hole when I complained. The car is now booked in, I will have to arrange working from home on the day as no loan cars are available, but I fear it will just be a waste of time and the same excuses of it's not the garage fault and I must have done something with also a fear of wanting to charge for even looking at it.
UPDATE - been back to the garage and it's now sorted, the staff at the garage very apologetic both about the car being released without the steering being checked and of the excuses given when I called. The staff member involved was allegedly at the contact centre and not a garage staff member.

My Land Rover Defender needed a major service at 60,000 miles and I needed to go to a main dealer. Bearing in mind this was an expensive item at £1200, I expected a premium service.

Don't get me wrong the coffee was lovely and Amy was as helpful that she could be but what was scheduled to be a 4 to 5 hour wait turned into three days as they just couldn't get the brakes right after replacement of some of the hoses. Fair enough these things happen and they did supply me with a courtesy car at the last minute.

What they didn't do was replace the oil filter properly and shortly after I took the car home the car elected to dump all its oil on my drive.

A call to Land Rover Recovery and they quickly discovered that during the service the old filter hadn't been replaced properly and the engine had displaced all the oil that wasn't on my drive over half of the engine Bay. In the words of the recovery mechanic, this was a horrendous oversight.

I then called Vertu (Amy) and insisted that the car be inspected, it's oil filter replaced and re-topped with oil and thoroughly cleaned as suggested by land Rover recovery.

I was given lots of apologies and assurances that this work had been undertaken (including inspected by the service manager, but decided to take the car to a specialist retailer who inspected the work on my behalf after they had it back for another day.

After this inspection which was videoed, they informed me that the engine bay was absolutely filthy with oil and the brake lines and external moving parts of the engine and suspension were covered in oil and the only part that looked clean was the sump tray.

I asked them to steam clean the engine bay which they did at a cost but this was done impeccably.

I called Vertu and unfortunately it was Amy's day off and I talked to one of her service colleagues and just got the cold shoulder. not interested.

If a main dealer can treat to customer with massive delays and work not carried out to specification agreed with a customer AND leave the vehicle potentially unsafe is abysmal service.

I just don't know what to say. I'll never go to this dealer again.

On several occasions staff were so slow in replying to queries about a new Evoque. Lost patience and spent 60k elsewhere.

Worst experience in 40 years of owning buying cars. Terrible service, miss selling, 9 months since purchase still not sorted buyer be where keep well clear of these faceless clowns. Owned several from new landrover never had an issue and then there is Vurtu 🙈🙈

Well , what can I say about Sarah Hellewell that transformed our recent experiences at Vertu around ?
Our faith in this company has been restored and long may it last . Sarah Hellewell dealt with everything, her attention to detail is second to non , going above and beyond making the collection of a new RR Sport seamless . A no nonsense, straight talking person. Making sure all those little boxes were ticked . The more Sarahs in the team the better ! her experience and work ethic is second to none.

I don't usually write reviews but as a warning to others I want to share my experience with Vertu Leeds. I have a Jaguar XE with an engine management warning light (camshaft sensor error), a quick internet search tells me that this typically indicates a timing chain problem and requires specialist equipment only available at dealerships. I book the car in with Vertu Leeds for a diagnostic with suspected timing chain problem. the earliest appointment was 7 weeks later, which I took.

The front of house staff at Vertu are excellent, but they need to be to cover up the poor service from the garage.

The diagnostic report on the car was not done, a few other things I asked them to look at were summarily dismissed; but they did tell me that a new engine would be needed and there was no point in investigating anything further. I believe they came to this conclusion because the engine "sounded" broken. I believe that how an engine sounds is important in diagnosis but without actually checking the timing chain the garage staff (don't really want to call them mechanics) were grossly negligent. the quote for a new engine was given at £13.5 k.

I drive the car home. I book the car into a different jaguar specialist and also have to wait 8 weeks for an appointment.

The car has been fixed with a timing chain adjustment at less than £2k.

So, Vertu leeds, you tried to make me take a new engine when i didn't need one, I even told you what the problems was, your garage does not know Jaguar cars, you should have all your JLR credential stripped from you as you are giving these great cars a very bad reputation.

I hope you are ashamed of your negligence, it has cost me a great deal of inconvenience, and put at risk the actual repair needed. It was lucky that the car lasted another 8 weeks.

DO NOT TAKE YOUR CAR HERE - unless you already know what needs doing to it - YOU CANNOT TRUST THEM.

Just purchased my 2nd new car from Vertu Motors within 3 years. Just to say I received fantastic service on both occasions from Sarah H. Nothing was too much trouble! I’d not go anywhere else for a Land Rover.

dont go there a con company and no manager clive resolve nothing they need shutting down and all sacking conning old people who buy car of there atay away dont get no work done of them they will charge you thousands for work not needed

My disappointment with Vertu Range Rover Leeds stems from a lack of transparency regarding their diagnostic costs. Initially, I was quoted £200 for the diagnostic process, but after two hours of waiting, I received a call informing me that they couldn't identify the issue and suggesting an additional £200 per hour for at least two more hours to diagnose the wiring. When I raised my concerns, they reduced the rate to £130 per hour, but the lack of clarity and sudden increase in costs left me feeling frustrated and taken advantage of as a customer. This lack of upfront communication regarding pricing is unacceptable for a company that prides itself on luxury service.

Great customer service, great negotiation skills
I have been a very long serving customer or JLR over the past 15 years and I have to say that overall experience has been great, not everything goes to plan but everything gets sorted, my honesty and recommendation would be that they improve on customer experience whitest visiting the showroom, putting a table and chairs outside would be great for those of us that still smoke 🚬 would be great to have a smoke and coffee whilst pondering the purchase 👍
Sarah has always been my favourite representative of the company and works above and beyond to secure her sale, nothing is too much trouble for her and even emails after working hours.
My latest purchase was fast and furious due to my schedule but between Tahir and Sarah everything done and dusted in less than 24hours👍
Great job guys 😙

Bought a range rover sport about 5 months ago from Vertu Leeds JLR
, front passanger footwell leak, the form underneath carpet was soaked, water build up over long period.

Had to send few email to get the JLR delaer to ensure fix with out any cost to me, some credit here the car was seen quickly.

But had return the car again as not all the work is done,

First time no replacement car was provided!

second time got a Purgot 3008, which now have to drive for few days.

one of most premium marquee brands and you get Purgot 3008!

Something to consider if you are thinking forking out a small fortune.

I will update as this progress, lets see how service improves.

7 days to complete an MOT because they decided not to do it on the day it was booked in for. Tried to charge me for parts covered by my warranty, actually charged me for the MOT which is covered by my warranty. Exceptionally poor customer experience.

In response to your reply:

The team at Leeds have not responded and addressed my concerns. You still owe me a refund for the MOT that you have incorrectly charged me for and an explanation of why the MOT was not carried out on the day it was booked in for, resulting in you keeping my vehicle for a week. This is just another example of the shoddy service you provide to your customers.

30/05/24:
Finally received a refund for incorrect charges. However, still not resolved poor service and delays in MOT being carried out. They clearly dont value their customers and see them purely as a revenue stream to be exploited.

Absolutely avoid this dealership at all costs. They are by far the worst I've ever encountered. After dropping off my car for repairs on a Tuesday, I heard nothing from them for three days. When I finally called, they admitted to losing the job card and not even starting the work. To make matters worse, by Friday, they informed me that they had damaged the car and it needed to be sent to a body shop. Despite requesting a manager to call me back, I still haven't heard from them after 24 hours. This level of incompetence is appalling, and Land Rover should be ashamed of the poor customer service provided by this dealership.

(P)Rik Shields. A better place to work now that the arrogant and pompous (P)Rik Shields has now left.

Could write a page on the reasons that have led me to leave a 1 star review. All in all an unpleasant experience using this dealership for my jaguar (including a particularly unpleasant call with the group service support manager when I had concerns). Will not be purchasing/servicing my jaguar here in the future. And will strongly discourage my family members and friends who have jaguars from doing the same.

My wife and I have made 2 purchases from Vertu Leeds, one for a 21 Range Rover Westminster Black and more recently a 2023 Range Rover Sport. Both sales were expertly managed by Ranbir who is absolutely key to the sales for us. My wife and I will only deal with Ranbir, he knows what we want and how to make the best deal that works for us. Shout out to Tahir who organised things for us behind the scenes and the “grim reaper” Tom Powell :) all of you are a credit to the business and a pleasure to deal with. No doubt speak to you all in a couple of years when we order the next one!! Thanks again.

Purchased new SVR FOR £129,000 in December 2021 and also ordered new Range Rover First Edition and paid £1000 deposit. We was given a timescale of around 12 months for the new car to get a build date. Eventually got a phone call in October 2023 to say the car has a build date and would be ready for 31st December 2023 (2 years after we paid our deposit). Then received a phone call in November from Rabir to say they could not supply the vehicle as they were no longer making that model and would we like to order a different car! They have clearly sold our car to another customer! We declined the offer to order another vehicle and requested our deposit to be refunded. Ranbir requested I email the bank details so the refund could be processed, which we sent to him. 3 weeks later and still no refund! After several calls to Jaguar Land Rover requesting to speak to a Manager, I received a call from Tahir who advised he could see the refund had been processed a few days before, which I told him we had not received it. When I asked for the bank details the refund had been sent to he said it had been refunded to the card we used to pay the deposit. I checked all our accounts and still no refund! Called back again and spoke to Tahir who said it was showing processed on one of their systems but hadn’t actually left the bank so would get the payment processed immediately but it would take another 4 working days! A few days later received a further call to say the card they are trying to do the refund to has expired and could email my bank details to them! Firstly the bank card hasn’t expired as it is still in use and doesn’t expire until March 2024, and secondly I have already emailed my bank details to Ranbir twice some weeks ago so suggested he gets them from him! It took nearly 2 months to get our £1000 deposit back which they had for 2 years! Absolutely appalling way to treat customers! Spend £129,000 on new car, order new car for £132,000 for them to say 2 years after paying the deposit they can’t supply the car due to no longer making that model! Absolute lies! Then tell further lies when we requested our deposit back! Shameful and untrustworthy behaviour! Would avoid this dealership like the plague! Hence went online as soon as our order was cancelled and seen the exact same car available immediately from a reputable dealership which we purchased and had within less than a week!

made a new enquiry today and dealt with Matthew in new sales and Matthew in business sales, both were super helpful and returned my call within minutes.