Ben was extremely helpful and knowledge. I was kept in the loop and explained things so I was up to date of where the car progress was up to. Ben was very polite and great customer service going... See more
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Ben was extremely helpful and knowledge. I was kept in the loop and explained things so I was up to date of where the car progress was up to. Ben was very polite and great customer service going... See more
Company replied
Josh Levesley at Vertu Nissan Sheffield was excellent. Very helpful and nothing was too much trouble. Looked after us and got us sorted with our part excahnge and new to us (used) car. Can highl... See more
Company replied
Ben was very good at taking us through all the options without being 'a pushy salesman' and it took only took 8 working days between saying yes and picking up the new car.
Company replied
We went into Sheffield Nissan and never felt pressured, we met Josh Ashley. We talked about what we wanted and he showed us the car we were interested in. We discussed the details and agreed the sale,... See more
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Very positive experience with vertu
Couldn't have been any better and can't do enough for you very welcoming
Andrew Billcliffe (nissan Sheffield) was great very professional and knowledgeable made us feel valued and comfortable as customers which means a lot as had some bad experiences with other car dealerships in the past
So thank you to vertu motors and we love our car

Reply from Vertu Motors - Nissan Sheffield
We ordered our car on the motability scheme. We come to start the process and Peter was the most helpful person I encountered. I was very anxious but it was very simple. The car came within a week, and Peter went through all the bits and pieces in the car like settings before we drove off. Highly recommend

Reply from Vertu Motors - Nissan Sheffield
Salesman Josh was a star. Polite, curteous, patient & very knowledgable. Delivered brilliant customer service & helped fully with the sale making it a very pleasurable experience.

Reply from Vertu Motors - Nissan Sheffield
Josh was really friendly and helpful,
Good customer service, even after the sale they have got in touch to make sure everything is fine.

Reply from Vertu Motors - Nissan Sheffield

Reply from Vertu Motors - Nissan Sheffield
Absolutely fantastic from start to finish!!! We will always use Vertu motors Sheffield as we always get the best customer service and feel valued whether it’s a service, mot or swapping our motability vehicle. Whilst waiting for our new vehicle we were kept upto date Andrew kept intouch throughout the whole experience. Once we collected our new car everything was explained in detail by Andrew and he went through and set up everything before we left the showroom so we were all ready to.
The manager was also really nice and made sure we were happy with the service we had received and we know if we have any issues we can go back to them. The store and staff could not possibly do anything more to make the experience any better. We are a million percent lifelong customers now of the Sheffield branch and could not be any happier!

Reply from Vertu Motors - Nissan Sheffield
Richard Kelly helped me find the car I wanted. He made the process really simple and easy and was friendly and helpful.
I would highly recommend him to help and cannot thank him enough.
Positive experience thanks to Richards excellent customer service skills.

Reply from Vertu Motors - Nissan Sheffield
We were looked after through the whole process of choosing our new car by Andy who answered all questions and kept us updated on the phone regularly. He was friendly and helpful.

Reply from Vertu Motors - Nissan Sheffield
The whole process was very easy. Great staff, very helpful and a excellent choice of cars. Nothing was too much trouble. Thank you to everyone.

Reply from Vertu Motors - Nissan Sheffield

Reply from Vertu Motors - Nissan Sheffield
Great service from start to finsh the sale rep Andy was very good kept us involved all the time

Reply from Vertu Motors - Nissan Sheffield
Heather Pearson at Vertu Nissan Sheffield was fantastic. She was very friendly and not pushy in the slightest. She got me the car I wanted and was happy to make any accommodations that were needed. On the day I collected my car she knew my daughter was coming too so got her a little gift, which was so thoughtful. She kept me up to date throughout the whole buying process and was always on hand if I needed any help or had any questions.
When I purchased my previous Nissan from a different main dealer I didn’t have a great experience but Vertu has restored my faith in main dealers.

Reply from Vertu Motors - Nissan Sheffield
Customer-centric, prompt response, at Sheffield office environment is welcoming , good after service follow up

Reply from Vertu Motors - Nissan Sheffield

Reply from Vertu Motors - Nissan Sheffield
Brilliant service from start to finish Andy helped us with all the online forms he gave us regular updates on the arrival of our new car can't praise him enough, this is the 4th car we've had from Nissan Sheffield.

Reply from Vertu Motors - Nissan Sheffield
Excellent service from Andy Billcliffe. Everything done correctly and on time. Really impressed by the quality of customer care.

Reply from Vertu Motors - Nissan Sheffield
The whole team were absolutely brilliant but a special thank you to Ben who made the process very straightforward and explained everything we needed to know. Both him and his manager provided a service with a smile. Would recommend !

Reply from Vertu Motors - Nissan Sheffield
Great service from start to finish again! My second car from Vertu Nissan Sheffield. Richard Kelly is fab. Polite knowledgeable and not at all pushy! Andy Clarke the manager made a point of thanking me for my 2nd purchase and nothing too much trouble

Reply from Vertu Motors - Nissan Sheffield
I was made welcome from the very start no hassle or pushy salesmen, a very relaxed atmosphere and my salesman a very considerate young man called Bilal, everything I asked he had an answer for he knew his job and the cars inside out could not fault my experience at Vertu very professional especially Bilal.

Reply from Vertu Motors - Nissan Sheffield
Bought a car for my mobility and I can tell you nissan did not disappoint at all not only my car was delivered quickly but the whole process was extremely efficient stress free customer service is nothing short of excellent friendly helpful staff I was dealing with lovely lady called Heather and Ben was equally friendly would deffinatley recommend to anyone who wants a stress free buying experience just pop into nissan vertu sheffield and enjoy 😉

Reply from Vertu Motors - Nissan Sheffield
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