Vertu Motors - Nissan Sheffield Reviews 

114
TrustScore 5 out of 5

4.8

Attercliffe Road, S4 7WW Sheffield, South Yorkshire, GB


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Rated 5 out of 5 stars

Ben was extremely helpful and knowledge. I was kept in the loop and explained things so I was up to date of where the car progress was up to. Ben was very polite and great customer service going... See more

Company replied

Rated 5 out of 5 stars

Josh Levesley at Vertu Nissan Sheffield was excellent. Very helpful and nothing was too much trouble. Looked after us and got us sorted with our part excahnge and new to us (used) car. Can highl... See more

Company replied

Rated 5 out of 5 stars

Ben was very good at taking us through all the options without being 'a pushy salesman' and it took only took 8 working days between saying yes and picking up the new car.

Company replied

Rated 5 out of 5 stars

We went into Sheffield Nissan and never felt pressured, we met Josh Ashley. We talked about what we wanted and he showed us the car we were interested in. We discussed the details and agreed the sale,... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Nissan Sheffield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Attercliffe Road, S4 7WW, Sheffield, South Yorkshire, United Kingdom

  • 0344 659 3946

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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4.8

All reviews

(114)

13,378 reviews in the last 12 months

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Rated 5 out of 5 stars

Very positive experience with vertu

Very positive experience with vertu
Couldn't have been any better and can't do enough for you very welcoming
Andrew Billcliffe (nissan Sheffield) was great very professional and knowledgeable made us feel valued and comfortable as customers which means a lot as had some bad experiences with other car dealerships in the past
So thank you to vertu motors and we love our car

March 30, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that your experience at Vertu Nissan Sheffield was such a positive one.
It’s great to know that Andrew made you feel so welcome, valued, and comfortable throughout — especially after past experiences elsewhere. His professionalism and knowledge clearly made a real difference, and he’ll be thrilled to read your kind words.
We’re so pleased to hear that you love your new car and that the team couldn’t have done more for you. Thank you again for choosing Vertu Motors and for trusting us with your purchase.
Kind regards,
Liza.

Rated 5 out of 5 stars

We ordered our car on the motability…

We ordered our car on the motability scheme. We come to start the process and Peter was the most helpful person I encountered. I was very anxious but it was very simple. The car came within a week, and Peter went through all the bits and pieces in the car like settings before we drove off. Highly recommend

May 1, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi Megan
Thank you for your lovely feedback. We're delighted to hear that your Motability experience was such a positive one. It’s great to know that Peter helped put you at ease, explained everything clearly, and made the whole process feel simple and straightforward — especially when you were feeling anxious.
We’re also pleased to hear that your car arrived so quickly and that Peter took the time to go through all the settings and features before you drove away. That reassurance really does make all the difference.
Thank you for your high recommendation — your kind words are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Salesman Josh was a star

Salesman Josh was a star. Polite, curteous, patient & very knowledgable. Delivered brilliant customer service & helped fully with the sale making it a very pleasurable experience.

April 28, 2026
Unprompted review
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Reply from Vertu Motors - Nissan Sheffield

hank you for sharing such a fantastic review. I’m delighted to hear Josh made the experience so positive — polite, patient, knowledgeable, and genuinely supportive service is exactly what we hope every customer receives. It’s wonderful to know he helped make the whole process enjoyable for you.

Many thanks,
Chloe

Rated 5 out of 5 stars

Josh was really friendly and helpful

Josh was really friendly and helpful,
Good customer service, even after the sale they have got in touch to make sure everything is fine.

April 30, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Thank you for sharing this wonderful feedback. I’m really glad to hear Josh made such a positive impression — friendly, helpful service and thoughtful follow‑up are exactly what we aim for. It’s great to know you felt supported even after the sale.

Many thanks,
Chloe

Rated 5 out of 5 stars

Always Friendly.

Always Friendly.

April 28, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi Brandon
Thank you for your feedback. We're really pleased to hear that you always find the team friendly — that means a great deal to us.
Kind regards
Dawn

Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish!!! We will always use Vertu motors Sheffield as we always get the best customer service and feel valued whether it’s a service, mot or swapping our motability vehicle. Whilst waiting for our new vehicle we were kept upto date Andrew kept intouch throughout the whole experience. Once we collected our new car everything was explained in detail by Andrew and he went through and set up everything before we left the showroom so we were all ready to.
The manager was also really nice and made sure we were happy with the service we had received and we know if we have any issues we can go back to them. The store and staff could not possibly do anything more to make the experience any better. We are a million percent lifelong customers now of the Sheffield branch and could not be any happier!

April 28, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Good afternoon Laura,

Thank you for such a fantastic and detailed review. It’s great to hear how valued you feel and that the team consistently deliver such excellent service, whether it’s servicing, MOTs, or changing your Motability vehicle. Keeping you fully updated and well supported is so important, and it’s lovely to hear how Andrew stayed in touch throughout and ensured everything was clearly explained and set up before you left.

We’re also pleased the wider team took the time to make sure you were happy and reassured you of the ongoing support available. Your kind words about the Sheffield branch really mean a lot.

Kind regards,
Dean

Rated 5 out of 5 stars

John- Nissan Duke

Richard Kelly helped me find the car I wanted. He made the process really simple and easy and was friendly and helpful.

I would highly recommend him to help and cannot thank him enough.

Positive experience thanks to Richards excellent customer service skills.

April 22, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Thank you for your kind review. We’re delighted to hear that Richard helped you find the car you were looking for and made the process simple and straightforward. It’s great to know his friendly approach and excellent customer service made such a positive impression, and your recommendation is very much appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Great experience.

We were looked after through the whole process of choosing our new car by Andy who answered all questions and kept us updated on the phone regularly. He was friendly and helpful.

April 18, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Andy looked after you so well throughout the entire process of choosing your new car. It’s great to know he answered all your questions, kept you regularly updated by phone, and made the experience both friendly and straightforward.
Your kind comments will be passed on to Andy, who will be pleased to know his support and communication made such a positive difference. We’re glad you felt well looked after every step of the way.
Thank you again for choosing us, and we wish you many happy miles in your new car.
Kind regards,
Keith

Rated 5 out of 5 stars

The whole process was very easy

The whole process was very easy. Great staff, very helpful and a excellent choice of cars. Nothing was too much trouble. Thank you to everyone.

April 14, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi there,
Thank you for the lovely 5‑star review. It’s great to hear the whole process felt so easy and that the team were helpful throughout.
We really appreciate your kind words — nothing being too much trouble is exactly what we aim for.
Kind regards,
Kerry

Rated 5 out of 5 stars

All good thanks

All good thanks

April 3, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Good afternoon Betsy,

Thanks for taking the time to leave a review. I’m really pleased to hear that everything went smoothly and you were happy with your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Great service from start to finsh the…

Great service from start to finsh the sale rep Andy was very good kept us involved all the time

April 1, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi Willow
Thank you for your review. I am really pleased to hear you received great service from start to finish and that Andy kept you updated throughout. It is lovely to know he helped make the experience smooth for you. We appreciate your feedback.
Warm regards
Danielle

Rated 5 out of 5 stars

Fantastic

Heather Pearson at Vertu Nissan Sheffield was fantastic. She was very friendly and not pushy in the slightest. She got me the car I wanted and was happy to make any accommodations that were needed. On the day I collected my car she knew my daughter was coming too so got her a little gift, which was so thoughtful. She kept me up to date throughout the whole buying process and was always on hand if I needed any help or had any questions.

When I purchased my previous Nissan from a different main dealer I didn’t have a great experience but Vertu has restored my faith in main dealers.

March 23, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Thank you for taking the time to share such lovely feedback. I’m delighted to hear that Heather provided such a fantastic experience throughout your purchase. Her friendly, non‑pushy approach and willingness to accommodate your needs clearly made a real difference, and the thoughtful gesture for your daughter is a great example of the care she puts into her role.
I’m also pleased to hear that her communication kept you fully updated and supported from start to finish. It’s wonderful to know that your experience with Vertu Nissan Sheffield has restored your confidence in main dealers.
Thank you again for your kind words.
Kind regards,
Matthew

Rated 5 out of 5 stars

Customer-centric

Customer-centric, prompt response, at Sheffield office environment is welcoming , good after service follow up

March 10, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Thank you for your great feedback. It’s wonderful to hear that the Sheffield team provided a truly customer‑centric experience, with prompt responses and a welcoming showroom environment. I’m also pleased to know the after‑sales follow‑up met your expectations. We really appreciate your kind words.
Many thanks,
Chloe

Rated 5 out of 5 stars

Friendly efficient service

Friendly efficient service

March 20, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi Atlas,
Thank you for the great 5‑star review. It’s lovely to hear you received such friendly, efficient service — the team at Nissan Sheffield will really appreciate your feedback.
Kind regards,
Kerry

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish Andy helped us with all the online forms he gave us regular updates on the arrival of our new car can't praise him enough, this is the 4th car we've had from Nissan Sheffield.

March 16, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi Michael,
Thank you for the fantastic 5‑star review. It’s brilliant to hear everything went so smoothly from start to finish. Andy will be delighted with your comments — helping with the online forms, keeping you updated and making the whole process easy is exactly what he aims for.
And four cars from Nissan Sheffield is a wonderful vote of confidence.
Kind regards,
Kerry

Rated 5 out of 5 stars

FIRST CLASS SERVICE

Excellent service from Andy Billcliffe. Everything done correctly and on time. Really impressed by the quality of customer care.

March 19, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi there,
Thank you for the excellent 5‑star review. It’s great to hear how well Andy Billcliffe looked after you at Nissan Sheffield. Knowing everything was done correctly, on time, and with such strong customer care will mean a lot to him.
Kind regards,
Kerry

Rated 5 out of 5 stars

The whole team were absolutely…

The whole team were absolutely brilliant but a special thank you to Ben who made the process very straightforward and explained everything we needed to know. Both him and his manager provided a service with a smile. Would recommend !

March 13, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi Zofia,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that the whole team at Nissan Sheffield made such a positive impression during your visit.
A special thank you for your kind words about Ben — it’s wonderful to hear that he made the process feel straightforward and ensured everything was clearly explained. It’s also great to know that both he and his manager delivered their service with a smile. That friendly, welcoming approach is exactly what we aim for.
We truly appreciate your recommendation.
Kind regards,
Liza.

Rated 5 out of 5 stars

Great service from start to finish…

Great service from start to finish again! My second car from Vertu Nissan Sheffield. Richard Kelly is fab. Polite knowledgeable and not at all pushy! Andy Clarke the manager made a point of thanking me for my 2nd purchase and nothing too much trouble

March 16, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi Tracy,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that you’ve had another great experience with Vertu Nissan Sheffield, and we truly appreciate you returning for your second car with us.
It’s lovely to hear that Richard once again provided polite, knowledgeable, and pressure‑free support — he really does take pride in delivering the best experience for his customers. We’re also pleased that Andy took the time to personally thank you for your continued trust; customer loyalty means so much to us.
Thank you again for your kind words and for choosing us for the second time. We hope you enjoy every moment in your new car!
Kind regards,
Liza.

Rated 5 out of 5 stars

I was made welcome from the very start…

I was made welcome from the very start no hassle or pushy salesmen, a very relaxed atmosphere and my salesman a very considerate young man called Bilal, everything I asked he had an answer for he knew his job and the cars inside out could not fault my experience at Vertu very professional especially Bilal.

March 14, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Hi Mr Wassell,
Thank you for your excellent 5-star review. We're delighted to hear that you felt welcome from the moment you arrived and that the relaxed, no‑pressure atmosphere helped make your experience such a positive one.
It’s wonderful to know that Bilal took great care of you — his knowledge, professionalism, and considerate approach clearly made a strong impression. He’ll be thrilled to hear your kind words.
We really appreciate you taking the time to share your feedback and are so pleased you couldn’t fault your experience with us.
Kind regards,
Liza

Rated 5 out of 5 stars

Highly recommend

Bought a car for my mobility and I can tell you nissan did not disappoint at all not only my car was delivered quickly but the whole process was extremely efficient stress free customer service is nothing short of excellent friendly helpful staff I was dealing with lovely lady called Heather and Ben was equally friendly would deffinatley recommend to anyone who wants a stress free buying experience just pop into nissan vertu sheffield and enjoy 😉

March 11, 2026
Unprompted review
Vertu Motors  - Nissan Sheffield logo

Reply from Vertu Motors - Nissan Sheffield

Good morning Zak,

Thank you so much for sharing your experience. It’s great to hear that your new car arrived quickly and that the whole process felt smooth and stress‑free. I’m really pleased that Heather and Ben made everything easy and enjoyable for you — they’ll be delighted to know their friendly approach made such a difference.

It’s fantastic to know you’d recommend us, and we truly appreciate you choosing Nissan Sheffield for your mobility needs.

Kind regards,
Dean

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