Bought a second hand Škoda Elroq part exchange. Anthony was good to deal with. When I picked the car up Scott was very helpful especially when it developed a fault. The team got it sorted straight awa... See more
Company replied
1 Discovery Way, Wihittington Moor, S41 9EG Chesterfield, North East Derbyshire, GB
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Bought a second hand Škoda Elroq part exchange. Anthony was good to deal with. When I picked the car up Scott was very helpful especially when it developed a fault. The team got it sorted straight awa... See more
Company replied
Scott looked after us amazingly. He was very knowledgeable and kept us well updated on the progress of our order. Couldn't be more happy with service we received or our lovely car.
Company replied
Scott was very helpful and knowledgeable from the 1st time we met him when we were first looking for a new car right through until the day it arrived. He kept us updated throughout the delivery proces... See more
Company replied
My new Škoda Elroq developed a fault and had to go back for repair. The service I have received from Joe & Daniel in the service department and also Jason the dealer principal has been fantastic. Jaso... See more
Company replied
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1 Discovery Way, Wihittington Moor, S41 9EG, Chesterfield, North East Derbyshire, United Kingdom
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Scott looked after us amazingly. He was very knowledgeable and kept us well updated on the progress of our order. Couldn't be more happy with service we received or our lovely car.

Reply from Vertu Motors - Skoda Chesterfield
Bought a second hand Škoda Elroq part exchange. Anthony was good to deal with. When I picked the car up Scott was very helpful especially when it developed a fault. The team got it sorted straight away. Good customer experience.

Reply from Vertu Motors - Skoda Chesterfield
Very helpful and pleasant sales exec Robert Hardy

Reply from Vertu Motors - Skoda Chesterfield
Excellent service and details given by Scott Yates, and to give him a call uf we needed any more help with controls etc.

Reply from Vertu Motors - Skoda Chesterfield
Easy to buy a used Skoda from Vertu Skoda Chesterfield. Quick and friendly service from both central team over phone and in person staff.

Reply from Vertu Motors - Skoda Chesterfield
My new Škoda Elroq developed a fault and had to go back for repair. The service I have received from Joe & Daniel in the service department and also Jason the dealer principal has been fantastic. Jason also texted me during his holiday with an update and contacted the deputy manager to call me. I will definitely use this trustworthy and decent showroom again and highly recommend. Also looking forward to my free lifetime valet service!!!

Reply from Vertu Motors - Skoda Chesterfield
Excellent car purchase experience, grateful to Rob for his help.

Reply from Vertu Motors - Skoda Chesterfield
This is the first time i have used Vertu motors and the staff in the Chesterfield branch have been fantastic.
They guided me through every part of the procedure and kept me informed at all times.
A massive shout out to Rebecca for her support and a big thank you to Rob for the excellent customer service they gave me, and lastly a thank you to the lady who called me to explain something and i believe her name was Sharon.
Thank you for making this a good experiance Vertu Motors and well done to all staff above for there excellent Customer service.

Reply from Vertu Motors - Skoda Chesterfield
Jordan was really helpful and knowledgeable, talking through all the options and answering all our questions when buying our new Skoda, really pleased with it.

Reply from Vertu Motors - Skoda Chesterfield
Well looked after by Scott at Vertu Chesterfield. Car was delivered earlier than expected. Fourth Skoda, well impressed.

Reply from Vertu Motors - Skoda Chesterfield
Picked up my Skoda Kamiq today and had the pleasure of being looked after by Susan Fairchild in sales from start to finish - everything was dealt with swiftly and efficiently from my initial enquiry to collecting the car today. There was an issue with the valeting so I had to wait quite a bit longer than expected when I arrived, but again Sue dealt with it all and apologised profusely for the delay - she even came to collect me from the train station when I arrived. Would absolutely recommend Skoda Chesterfield (and in particular, Sue!) am super impressed with my new car - love it!!

Reply from Vertu Motors - Skoda Chesterfield
From start to finish everything went perfectly, I ordered the Skoda Kamiq Monte Carlo in phoenix Orange (which is my mums favourite colour) from Vertu Skoda Chesterfield and unbeknown to mum who was under the impression it was either white or dark blue and not even a Monte Carlo specification. I asked the salesperson (Susan) if we could surprise mum by covering the car before she arrived and Susan went to every effort to make this a special handover with even putting a red bow on the bonnet of the covered car. It all went perfectly, mum was overwhelmed and we had tears, ever since we have started buying Skodas this has been mums dream to have this colour and to top it off literally it even came with a panoramic room.Brilliant experience. 10 out of ten for Susan

Reply from Vertu Motors - Skoda Chesterfield
Susan was extremely friendly, informative and supportive of my indecision and questions. Everything was explained in a simple and understandable manner making decisions easy to make. The system to validate documents was simple and the digital communication was excellent. The collection of the vehicle was easy, it was fuelled and ready to drive away at the time agreed.
Thank you to all involved.

Reply from Vertu Motors - Skoda Chesterfield
I had a great experience with Vertu Chesterfield. From the moment I first called them, Ant couldn’t have done more to help me with this vehicle. Professional, knowledgable and very patient when I embarrassingly confused some numbers. Nothing felt like it was a problem. Thanks all.

Reply from Vertu Motors - Skoda Chesterfield
Just picked up my new car from Vertu Motors Chesterfield. Easy straight forward process from test drive, to order to delivery including trade in - a new car package I was happy with overall.
Susan Fairchild dealt with me from initial enquiry to collection. This is my second new Skoda - and should I make it a third I’d definitely consider and recommend Vertu Motors Chesterfield.

Reply from Vertu Motors - Skoda Chesterfield
Outstanding customer service. Courtney (the sales woman) at Skoda Chesterfield was extremely friendly, she always had a smile on her face when dealing with her, she went above and beyond to ensure she got the perfect car for me. The deal itself was easy and hassle free, thanks again Courtney :)

Reply from Vertu Motors - Skoda Chesterfield
Bought my new Škoda Elroq from Chesterfield Škoda it was an amazing experience. Love the car and it’s saving me a fortune so glad we went electric and the team at Chesterfield were fantastic. See you for my next car

Reply from Vertu Motors - Skoda Chesterfield
The whole process of making the purchase and collecting the car straightforward and went without a hitch. Rob was always courteous and ensured we were kept informed of everything throughout.

Reply from Vertu Motors - Skoda Chesterfield
This is the 4th car I have had through Skoda Chesterfield and every time it has been a pleasure to deal with them. It's the second car purchase organised by Rob and he has been incredibly helpful from start to finish on both occasions. Definitely recommend.

Reply from Vertu Motors - Skoda Chesterfield
I initially reserved my Peugeot 508 estate and agreed a deal with the salesman Jordan. However, the sale of my car was considerably delayed. Despite this Vertu agreed to retain my reservation til the sale was eventually completed. Thereafter all arrangements went to plan, the car was as advertised and 3 months in I am delighted with the car. Grateful thanks to Jordan for his patience and efficiency.

Reply from Vertu Motors - Skoda Chesterfield
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