Vertu Motors - Toyota Doncaster Reviews 

135
TrustScore 5 out of 5

4.8

Quest Park, Wheatley Hall Road, DN2 4LT Doncaster, South Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Greg, Dave & team at Doncaster vertu Toyota were a joy to deal with. They jumped through hoops to overcome Toyota overseas poor supply issues, I was kept upto date throughout the process and they mana... See more

Company replied

Rated 5 out of 5 stars

This was a very smooth experience thanks to Vertu Toyota's streamlined process. I would recommend Vertu Toyota Doncaster to friends and family because Sales Executive Callum Mullins was very kind and... See more

Company replied

Rated 5 out of 5 stars

I dealt with a salesman called Dan Beagley at the Doncaster Vertu Toyota branch. I ordered my car in may 2026 and was told I would take delivery in July, during the waiting period Dan contacted m... See more

Company replied

Rated 3 out of 5 stars

Toyota is a very good reliable car no doubt about that. I have given only 3 stars because it was a bad experience for me and my wife we did a quote and the add on for seal and protection wheel cover w... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Doncaster

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Quest Park, Wheatley Hall Road, DN2 4LT, Doncaster, South Yorkshire, United Kingdom

  • 0330 012 3474

4.8

Excellent

TrustScore 5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(135)

13,151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff

October 20, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 4 out of 5 stars

Good experience

No pushy sales people and fair price given in part-exchange.

October 21, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good afternoon Grahame. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Great service

My experience was very good as the sales team was very helpful, informative, respectful and polite.

October 17, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Julie was amazing

Julie has made my expeiriance amazing, she went above and beyond to get the right deal for me, made me feel like I was a VIP.
Would 100% return when I am ready for my next car

October 17, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Julie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Excellent service

The service was excellent throughout the ordering process of my new car, and I was kept up to date regularly with time scales. Picked up my new car today and again the service was amazing. Well done Koby for going over and above my expectations.

October 16, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning. Thank you so much for your fantastic feedback! We're thrilled to hear that your experience was smooth and well-communicated from start to finish. A special shout-out to Koby for going above and beyond — we’ll be sure to pass on your kind words. Enjoy your new car, and thank you for choosing Vertu! Kind regards, Kerry

Rated 5 out of 5 stars

Great team of people at Vertu Toyota Doncaster

Great team of people at Vertu Toyota Doncaster. From reception, sales, finance to servicing and repairs. The team are always respectful. Ive been having cars from Toyota Doncaster since 1999 which says a lot

October 10, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning, Sharon. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Always made welcome the staff are…

Always made welcome the staff are friendly .Dan Beagley is very pleasant and helpful answers any questions i have .He is a 10 out of 10 .
Having had several Toyota cars over 37 years i have been very happy to own one .

September 30, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good afternoon, Jean. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Expert advice with an easy to…

Expert advice with an easy to understand approach. My experience was a pleasure from start to finish.

October 8, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning, Graham . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Ai-sha was superb and excellent in givi

Ai-sha was superb and excellent! Her attention to detail and communication skills were fantastic. She gave me exactly what I wanted and was so helpful, even picking us up from the train station which allowed a good test drive. The whole experience was smooth and hassle free mostly due to Ai-sha ensuring we had all the information we needed in advance. A huge asset to Vertu Toyota Doncaster!

October 7, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning, Fatima. Thank you so much for your kind words! We are so happy to hear that Ai-sha was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Speed and ease of purchase

October 7, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning, David. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Recommended

Very beautiful show room very helpful staff specially Julie ❤️ she dealt very professionally and friendly and explained every available options and on top of that she made me feel very special.recommend to everyone on

September 30, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good afternoon Ummara. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Julie and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

Up grading my CHR hybrid

My whole experience today was relaxing and happy .Ai-sha Mahmood was my sales person and she was so helpful throughout the full process of the car sale. Her customer skills are excellent and a credit to the company.
I must add that all the staff that I encountered at the Doncaster branch were a pleasure to deal with and are a credit to the company.

September 30, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning Yvonne. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Ai-Sha and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Rated 5 out of 5 stars

Great customer service

Great customer service during the process of purchasing my new car , from the quote through to collection .

September 29, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Excellent service from Toyota Doncaster once again

The sales person I dealt with Julie Webster, really listened to my needs and found the perfect car for me. The whole process was really straightforward and everything explained in detail. I needed a new car quickly due to my previous Toyota being a write off in an accident and my new car was readily available for the time I needed. Everything was explained clearly and I found the whole experience stress free. I bought my first Toyota more than 10 years ago and have always found them very attentive to my needs, would not go anywhere else.

September 27, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Julie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

Land Cruiser Commercial - top marks

I was very lucky to purchase the one Land Cruiser Commercial that the Doncaster Vertu branch had allocated. Koby, the Sales Executive I dealt with was helpful and efficient throughout. I'm delighted with the vehicle and the sales process - The Sales Manager even called over to say thanks for the purchase, which was a nice touch. Excellent, would highly recommend.

September 26, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

The best Toyota Dealer ever!

The best Toyota Dealer I have ever traded with!
The showroom was beautifully set out, always with a happy smiling greeter by the door who offered the tastiest coffee etc.
The toilet facilities were ultra clean and had a lovely fragrance!
The sales lady was amazing...
Friendly, competent, really helpful and always gave me her honest opinions!
She was extremely supportive
throughout my purchase,
I couldn't have wished for a better experience and can totally recommend 'Vertu' for Toyota motoring!

September 24, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

First Class Service

The team at Doncaster provided us with exceptional customer service throughout the process, from initially viewing the car, the test drive, placing the order, right through to delivery, we experienced knowledgeable,professional, yet personal service, which is all too rare these days.
At handover Mo was lovely, kind and patient whilst introducing me to my new car….the ultimate professional.
We would not hesitate to recommend the team at Doncaster. It was a pleasure to deal with them.

September 24, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Mo and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

The salesperson Mo was really friendly…

The salesperson Mo was really friendly throughout the whole process. She made sure I had a great experience and thoroughly explained all the controls and answered all my questions.

September 12, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Mo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Fantastic from accommodating us

Fantastic from accommodating us, explained properly the details of all documents and the he assistance of Mr Dan Beagley and Mr Greg, fabulous, Thank you very much for the opportunity, God bless…

September 5, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning Arnold. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Dan and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

Recent experience.


We have been buying our cars from Toyota Doncaster now Vertu for over 10 years and have always had good service and aftercare each time.
Very happy with our recent experience and purchase.

September 5, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good afternoon Susan. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look