Collected my new car yesterday having travelled some 250 miles to Hamilton. The purchase was all dealt with via phone and email and this is the first (of 25) cars I have bought online. Ali was very... See more
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Owen was really helpful and sourced a car for me from down south. He made the whole purchase arrangement seamless. I’m grateful to him for the very professional way in which he enabled me to get a ve... See more
Company replied
Great Customer service from Ali Yaseen who kept me informed regarding my order for my new car. Staff were excellent and welcoming when you entered the premisis. I would highly rate Toyota Hamilton to... See more
Company replied
Excellent experience with Toyota Hamilton. After struggling to find the right car locally, I found exactly what I was looking for at a great price. Terry made the whole process effortless from sta... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Whistleberry Road, ML3 0EJ, Hamilton, Lanarkshire, United Kingdom
- 0330 012 2185
4.8
Excellent
54 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the staff were very friendly and…
All the staff were very friendly and professional especially Owen who dealt with my purchase .
May 26, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi Carol,
Thank you for your feedback. I’m really pleased to hear the team were friendly and professional, and that Owen looked after you so well throughout your purchase.
Kind regards,
Danielle
Excellent service from the sales…
Excellent service from the sales executive (Katie) who showed good understanding of my requirements and kept me updated throughout the process.
May 22, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for taking the time to share your experience with us.
We’re delighted to hear that Katie provided excellent service and took the time to really understand your requirements. Keeping you informed throughout the process is key to a great customer journey, so it’s fantastic to know she kept you well updated every step of the way.
Your kind feedback will mean a lot to Katie and the wider team.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Collected my new car yesterday
Collected my new car yesterday having travelled some 250 miles to Hamilton. The purchase was all dealt with via phone and email and this is the first (of 25) cars I have bought online. Ali was very helpful throughout the process answering all my technical questions in a timely fashion. He is a great guy to deal with.
Charles
May 21, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi Charles,
Thank you for taking the time to share your experience — it’s greatly appreciated. We're delighted to hear that your first ever online car purchase (and one of 25 overall!) was such a positive one.
Travelling 250 miles to collect your new car is no small commitment, so it’s fantastic to know everything was handled so smoothly over the phone and by email beforehand. It’s especially great to hear that Ali supported you so well — answering your technical questions promptly and making the whole process feel straightforward and reassuring.
Your kind words will mean a great deal to him and the wider team.
We hope you enjoy every mile in your new car, and thank you again for choosing us.
Kind regards
Dawn
Owen was really helpful and sourced a…
Owen was really helpful and sourced a car for me from down south. He made the whole purchase arrangement seamless. I’m grateful to him for the very professional way in which he enabled me to get a vehicle which I really enjoy driving.
May 6, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you so much for taking the time to share this lovely feedback about Owen. It’s wonderful to hear that he went the extra mile to source the right car for you and made the whole process feel effortless. Knowing that you’re now enjoying your new vehicle because of his professionalism and support will mean a great deal to him.
Many thanks,
Chloe
Very helpful team
Terry was very helpful in the process of buying a Toyota. Thanks so much for all the information and clarity.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good morning,
Thank you for your review. It’s great to hear that Terry was so helpful throughout the process, providing clear information and making everything easy to understand.
Kind regards,
Dean
Urban Cruise
Ali was very helpful and car was delivered 2 months early,we were kept informed at all stsges. Delivery date he showed and explained all the controls. Beautiful car excellent chose.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good afternoon Esther,
Thank you for your feedback. It’s great to hear that Ali was so helpful throughout and kept you informed at every stage, especially with your car arriving earlier than expected. We’re pleased the handover was clear and thorough, and that you’re so happy with your new car.
Kind regards,
Dean
Great Customer service from Ali Yaseen…
Great Customer service from Ali Yaseen who kept me informed regarding my order for my new car. Staff were excellent and welcoming when you entered the premisis. I would highly rate Toyota Hamilton to anyone wishing to buy a new used car.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good afternoon Iain,
Thank you for your feedback. It’s great to hear that Ali kept you well informed throughout your order and that you felt welcomed by the team when visiting the dealership. We’re pleased you had such a positive experience and appreciate your recommendation of Toyota Hamilton.
Kind regards,
Dean
Excellent 5 star professionalism from…
Excellent 5 star professionalism from Ewen
April 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good afternoon David,
Thank you for your feedback. It’s great to hear you received such a high level of professionalism from Ewen and that your experience deserved a full five stars. We really appreciate you taking the time to share this.
Kind regards,
Dean
Excellent experience with Toyota…
Excellent experience with Toyota Hamilton. After struggling to find the right car locally, I found exactly what I was looking for at a great price. Terry made the whole process effortless from start to finish.
The car was even better than described, and everything was sorted including delivery, tax, and a service package at a very good price.
Highly recommended — worth travelling for.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi there,
Thank you for your excellent feedback. We're delighted to hear that your experience with Toyota Hamilton was so positive, especially after struggling to find the right car locally. It’s great to know you found exactly what you were looking for at a great price.
We're especially pleased to hear that Terry made the entire process effortless from start to finish, and that the car exceeded your expectations. Knowing everything was smoothly arranged — including delivery, tax, and a service package at very good value — really means a lot to the team.
Thank you for your high recommendation, and for confirming it was well worth the journey.
Kind regards
Dawn
Excellent customer service approachable…
Excellent customer service approachable and helpful. Good demonstration on how the car works.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for taking the time to leave your feedback. We're delighted to hear that you received excellent customer service and found the team approachable and helpful. It’s great to know the demonstration on how the car works was clear and useful for you.
We truly appreciate your comments and hope you enjoy your new car.
Kind regards,
Keith
Extremely happy
Katie, the sales representative was extremely helpful, keeping us updated all the time from the time the car was ordered to collecting the car.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for your feedback. I’m delighted to hear that Katie was so helpful throughout your purchase, keeping you fully updated from the moment you placed your order right through to collection. Your kind comments are greatly appreciated.
Kind regards,
Matthew
Excellent service
March 23, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for your feedback. I’m delighted to hear that you received excellent service during your visit. Your comments are greatly appreciated.
Kind regards,
Matthew
Knowledgeable sales person who gave us…
Knowledgeable sales person who gave us a great deal when leasing our car . The amount of paperwork was dealt with easily by Andrew all we had to do was drive away . First class experience
March 20, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for sharing your experience. We’re delighted to hear that everything went smoothly from start to finish. It’s wonderful to know Andrew made the process so easy for you, handling all the paperwork so you could simply enjoy driving away in your new lease. We truly appreciate your kind words and are thrilled you had a first‑class experience.
Kind regards,
Chloe
Fantastic experience
Fantastic experience, now our second car from Vertu Motors and specifically from Ewan. Great bunch, good experience and love the car
March 20, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi PW,
Thank you for the fantastic 5‑star review. It’s brilliant to hear you’ve had another great experience with Vertu Motors — and especially with Ewan once again. Knowing you’ve come back for your second car and still rate the team so highly really says it all.
Enjoy the new car.
Kind regards,
Kerry
Excellent Experience
I had to change my choice of car due to Motability taking Honda Jazz off the list.
I was very anxious about changing the make and model of my car. Ali the salesperson was excellent. He was patient caring and supportive as l looked at a Toyota Yaris. I didn’t want to test drive the car but Ali took me out to sit in the car. He suggested l try driving round the car park which l did and then went for a short test drive which allayed my concerns and gave me confidence in the new make and model. Ali went the second mile to put me at ease and l would recommend him to friends who are looking to get a new car.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you, Mary, for leaving such a thoughtful 5‑star review.
We’re delighted to hear that Ali at Toyota Hamilton provided such patient, caring, and supportive service during what was understandably an anxious transition for you. Changing your Motability vehicle can feel daunting, especially when your preferred model is no longer available, so we’re really pleased that Ali helped put you at ease.
It’s wonderful to know he guided you gently through the process — from sitting in the Toyota Yaris, to trying a short drive around the car park, and then feeling confident enough for a proper test drive. His extra effort to build your confidence and reassure you truly reflects the high standard of service we aim to provide.
Your recommendation means a great deal, and we’re thrilled that Ali was able to help you settle comfortably into your new make and model.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Excellent service!
Our sales advisor was extremely helpful and made our buying experience very easy and stress free.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that your sales advisor was extremely helpful and made your buying experience easy and completely stress‑free. Your comments are truly appreciated.
Kind regards
Dawn
was straight forward no problems yhe…
was straight forward no problems yhe car is a dream to drive
March 16, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi Michael,
Thank you for taking the time to leave this great 5‑star review. We’re really pleased to hear that everything was straightforward and problem‑free during your experience with Toyota Hamilton. It’s fantastic to know you’re enjoying your new car — it sounds like a dream to drive!
We truly appreciate your feedback.
Kind regards,
Liza.
ewan at hamilton branch was very…
ewan at hamilton branch was very courteous and informative
would recommend this showroom and salesman
March 14, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you, John, for leaving this fantastic 5‑star review.
We’re delighted to hear that Ewan at our Hamilton branch provided courteous and informative service during your visit. It’s wonderful to know that his support made such a positive impression, and we truly appreciate your recommendation of both the showroom and Ewan himself.
If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
10/10 customer service
Had a very pleasant experience when going to look at Toyota Corolla GR Sport.
Was welcomed by Andrew who helped me loads and took me through the whole process from start to finish with this car.
Happy to help and answer all my questions, he had it all sorted for me that day and I picked the car up by the end of the week. Very happy customer! 10 out of 10 customer service and I would recommend to anyone!
March 9, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you so much for sharing your experience. We’re thrilled to hear how pleased you were when viewing and purchasing your Toyota Corolla GR Sport. It’s fantastic to know that Andrew made the whole process smooth, helpful, and enjoyable from start to finish. Having everything sorted the same day and collecting your car by the end of the week is exactly the kind of service we aim to deliver. We’re delighted to have such a happy customer, and your recommendation means a great deal to us.
Many thanks,
Chloe
Reply from Vertu Motors - Toyota Hamilton
Hi William,
Thank you for your great 5‑star review. We’re really pleased to hear that you found our sales team at Toyota Hamilton both helpful and knowledgeable. Providing clear, friendly support is exactly what we aim for, so your feedback is very much appreciated.
Thanks again for taking the time to share your experience.
Kind regards,
Liza
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